Travel advisory/alerts – Find out about the latest travel updates on our Malaysia Airlines app or website.  ​

MySejahtera app –Download the MySejahtera app from Apple App Store or Google Play Store and complete the MySejahtera Traveler Declaration form when travelling to and within Malaysia.

Web/mobile check-in – Check-in online prior to arriving at the airport terminal. Domestic passengers travelling with hand carry only, may proceed to security clearance and boarding lounge with a mobile boarding pass. ​

*Terms & Conditions apply.​

Kiosks and Check-in Counters – Self-service check-in kiosks are regularly wiped and sanitised. Counters manned by staff will feature protective barriers** that are disinfected regularly. ​

Social distancing – Passengers are advised to keep a safe distance from others, when in a crowded area.  ​

Other services – Special assistance and medical services requested via our Call Centre will be administered in accordance with local health protocols. ​

**Available in KLIA and selected airports.​

Hygiene standards – Lounge facilities, amenities and services provided by staff follows high safety standards as mandated by local health authorities.  ​

Social distancing – Passengers are advised to keep a safe distance with one another, when in a crowded area.

Dining – ​Guests are encouraged to wash or sanitise their hands before joining the buffet line.

Lounge amenities – Prayer rooms for Muslim and shower facilities remain open, with clean bath towels and other amenities.​

Reading materials – Complimentary Wi-Fi service enables passengers to browse through digital reading materials.​

Boarding gate protocol – Contactless temperature and security checks will be performed before entry for certain destinations

Document verification – Airline staff will verify passengers’ travel documents. Contactless boarding using mobile boarding pass is possible for domestic flights. ​

Social distancing –  Passengers are advised to keep a safe distance with one another, when in a crowded area.

Boarding process – Boarding will be done in sequence of small groups, with priority given to passengers requiring special assistance.​

Face masks, Hygiene kits and protocols  – Hygiene kits will be distributed to all passengers. Passengers are required to have their face masks on at all times, except during meal times. Our crew will don their personnel protective equipment throughout the flight.​

Comfort items – Headphones are hygienically prepared and made available for flights above 2 hours. Pillows, duvet or blankets are hygienically  prepared and made available for flights above 5 hours.  ​

In-flight meals – Food and beverage service have been modified for your well-being. ​

HEPA air filters – The cabin air recirculation system is filtered by the High Efficiency Particulate Air (HEPA) filter which is capable of filtering 99.97% airborne contaminants and microorganisms.  ​

Cabin cleanliness – Lavatories are periodically cleaned during flights. Cabins are cleaned and disinfected with aircraft-manufacturer approved disinfectants after every flight. ​

Disembarkation – Passengers are required to follow the instructions from our cabin crew to disembark.

Health screening and declaration – Passengers must have their MySejahtera Traveller Declaration Form digitally completed and ready when required by the authorities.  ​

International transit passengers – Proceed to connecting gate or transfer desk for assistance.​ Passengers must ensure that their final destination's entry requirements are fulfilled.

Social distancing protocol  - Passengers are advised to keep a safe distance with one another, when in a crowded area.