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Travel responsibly with us.
Malaysia Airlines is proud to be awarded the full 7-star rating by AirlineRatings.com for our COVID-19 health and safety measures. As we remain committed in offering the highest standards of safety and hygiene, we would like to remind all passengers to comply strictly to the measures in place so that you can fly confidently with us.
You are required to bring and wear your face mask before boarding and throughout the duration of the flight. We also encourage you to maintain hand hygiene.
We look forward to seeing you soon.
Fly confidently with our protective measures every step of the way:
How we keep our aircraft safe and clean for a comfortable flying experience:
Travel advisory/alerts – Find out about the latest travel updates on our Malaysia Airlines app or website.
MySejahtera app – Download the MySejahtera app from Apple App Store or Google Play Store when travelling to and within Malaysia for health screening and contact tracing purposes.
Web/mobile check-in – Check-in online prior to arriving at the airport terminal. Domestic passengers travelling with hand carry only, may proceed to security clearance and boarding lounge with a mobile boarding pass.
*Terms & Conditions apply.
Kiosks and Check-in Counters – Self-service check-in kiosks are regularly wiped and sanitised. Counters manned by staff will feature protective barriers** that are disinfected regularly.
Social distancing – Floor markers provide guidance for maintaining a safe distance while queuing.
Other services – Special assistance and medical services requested via our Call Centre will be administered in accordance with local health protocols.
**Available in KLIA and selected airports.
Entry protocols – Contactless temperature checks and registration will be performed before entry.
Hygiene standards – Lounge facilities, amenities and services provided by staff follows high safety standards as mandated by local health authorities.
Social distancing – Floor and seat decals are added to promote safe distancing.
Dining – Passengers may use their mobile devices to place their orders for fresh dishes or pre-packed meals and beverages for table delivery or self-collection.
Lounge amenities – Shower facilities continue to be available, with bath towels and amenities hygienically packed.
Reading materials – Complimentary Wi-Fi service enables passengers to browse through digital reading materials.
Boarding gate protocol – Contactless temperature and security checks will be performed before entry.
Document verification – Airline staff will verify passengers’ travel documents. Contactless boarding using mobile boarding pass is possible for domestic flights.
Social distancing – Passengers are reminded of social distancing when at the boarding gate and when boarding.
Boarding process – Boarding will be done in sequence of small groups, with priority given to passengers requiring special assistance.
Hygiene kits and protocols – Hygiene kits will be distributed to all passengers. Passengers are required to have their face masks on at all times, except during meal times. Our crew will don their personnel protective equipment throughout the flight.
Comfort items – Headphones are hygienically prepared and made available for flights above 2 hours. Pillows, duvet or blankets are hygienically prepared and made available for flights above 5 hours.
In-flight meals – Food and beverage service have been modified for your well-being.
HEPA air filters – The cabin air recirculation system is filtered by the High Efficiency Particulate Air (HEPA) filter which is capable of filtering 99.97% airborne contaminants and microorganisms.
Cabin cleanliness – Lavatories are periodically cleaned during flights. Cabins are cleaned and disinfected with aircraft-manufacturer approved disinfectants after every flight.
Disembarkation – Passengers are required to follow the instruction from our cabin crew to disembark by rows.
Health screening and declaration – Arriving passengers will undergo health screening procedure of temperature scanning and health declaration using the MySejahtera app.
International transit passengers – Proceed to connecting gate or transfer desk for assistance.
Social distancing protocol – Social distancing is to be observed throughout the arrival proces
Please refer to the Malaysia Airlines travel advisory for the latest updates.