MHplus

Malaysia Aviation Group's New Distribution Capability (NDC) platform leverages the latest technology for an enhanced customer experience and enables closer cooperation between MAG’s airlines and its trade partners.

MHplus

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Malaysia

Indonesia

India

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Japan

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MHplus is Malaysia Aviation Group's (MAG) New Distribution Capability (NDC) platform that leverages the latest technology for an enhanced customer experience and enables closer cooperation between MAG’s airlines and its trade partners.

What is NDC? New Distribution Capability (NDC) is a standard language (XML-based API) created by IATA to streamline the airline distribution process. The technological capabilities of NDC allows us to Distribute all content to 3rd parties, in a single & seamless transaction either direct or via an intermediary Enhance customer experience with rich content where offerings can be personalised and dynamic Simplify distribution process in terms of ticketing & payment

What are the benefits?

Direct connection enabling sellers to have a direct access to MH content

Exclusive fares and content to sellers via MHplus

Enhanced customer experience with unparallel rich content

What are the benefits?

true true true

Direct connection enabling sellers to have a direct access to MH content

Exclusive fares and content to sellers via MHplus

Increased customer experience with unparallel rich content

Getting Started

Click the video to discover more on what MHplus has to offer!

MHplus Agent Support Pack MHplus is Malaysia Aviation Group's (MAG) cutting-edge NDC platform, designed to enhance customer experience and strengthen collaboration with our trade partners. In today's travel industry, characterised by consumer demand for round-the-clock access to information and personalised offers, MHplus addresses legacy technology limitations in distribution channels. View our Agent Support Pack below for more info:

View MHplus Agent Support Pack

Develop the NDC API to connect with selected agents as pilot partners in Year 1 and subsequently expand to more agents and new aggregators. The following criteria is proposed, where the vendor must: Have full understanding of the NDC implementation , including but not limited to implementation of Offer and Order Management API and One Order to replace PNR, e-ticket and EMD Ensure the NDC API can be fully integrated to Amadeus PSS and other MAG applications (i.e., AAM, CEM, APM) which are necessary to improve process efficiency, revenue generation and customer experience.

Sign-up & Onboarding Process

MAG is excited for you to come onboard with us on this journey! If you have any queries related to this matter, please send them to the email addresses provided in the button link below for the respective countries, or contact your respective Account Manager. There are multiple ways for you to sign to MHplus and find out more on the onboarding process. Click on the below button to learn how:

MAG's Seller User Interface (UI) Gain easy and direct access to MAG’s robust content and dynamic offerings.

Introducing MHagentplus The MHagentplus system with Amadeus enables sellers to connect directly to the MAG Seller User Interface (UI) to receive our products and content for an enhanced experienced. Find out more in the implementation guide below:

MHplus Implementation Guide

Frequently Asked Questions

MH successfully launched NDC content in November 2024 for all global market.

Amadeus is our technology partner and we are leveraging on the latest schema version 18.1 and 21.3.

Yes, you can still integrate with MH even though the standard versions differ. You may, however, require more effort as there are some slight differences in requirements between the two versions.

Cash and Credit Card payments.

There are four ways you can connect to MHplus. Each option has its own set of requirements and considerations. The decision fully sits with you. NDC Direct API MHplus NDC Portal MHagentplus GDS Aggregator Non-GDS Aggregator More details will be provided soon. For queries regarding your market rollout, please contact your respective MH Regional Manager(s).

Malaysia Airlines Berhad (MAB) achieved 'Airline Retailing Maturity' status under the ARM Index Program on November 24, 2023.

Yes, you can still implement MHplus by connecting via MHagentplus. Please approach your respective MH sales regional manager(s) for further discussions.

MHplus can support both versions v18.1 and v21.3.

Voluntary and involuntary refunds, as well as changes, are supported via API.

MH offices may assist with PNR servicing for any changes, in the event that the travel agent's offices are not in operation or are closed during weekends or public holidays, and the passenger has an immediate flight departure.

MH provides 24/7 helpdesk support.

An Electronic Miscellaneous Document (EMD) is to be issued for all chargeable ancillary products.

Yes, daily sales reporting will be available.

Basic NDC requirement functionality is available – please refer to the technical checklist

Continuous pricing will not be available in this initial phase but it is in MHplus' roadmap.

MHplus' exclusive content and fares have been offered effective November 2024.

MH is open to negotiating incentive arrangements with agents. You may approach your respective account manager(s) for further discussions.

Currently, interline fares are not included.

Some of the benefits that customers will gain are personalised/differentiated fares & offers (including additional ancillary services/products). With these benefits, MHplus can personalise offers to each individual's wants and needs.

The costs incurred would be dependent on the NDC adoption capability by individual sellers.

View MHplus Agent Support Pack