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Announcement

REWARDING JOURNEYS BEGIN WITH ENRICH

Enjoy only the best rewards and exclusive benefits with our frequent flyer programme.

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WEB CHECK-IN - WHY WAIT IN LINE WHEN YOU CAN DO IT ONLINE!
  • Open from 48 hours and up to 90 minutes before departure.
  • Not applicable for check-in from Brunei, Xiamen and codeshare flights operated by partner carrier
For Flight No. please use 4-digit format. Example: For MH1, enter 0001.

FAQs

1.  What is Enrich?
Enrich is Malaysia Airlines Frequent Flyer Programme and it aims to recognise and reward frequent flyers with free travel and special benefits.

 

2.  How do I join Enrich?
The easiest way to join is to sign up online. Membership is free and open to individuals above 2 years old.

 

3.  Will I receive a membership number when I enrol online?
Yes, you will receive your membership number and a printable membership card by email within 24 hours. Your permanent plastic membership card will be mailed within 7 working days of successful enrolment. You will be eligible to participate in Enrich activities as soon as you enrol to become a member.

 

4.  Can I enrol as an Enrich member even if I do not live in Malaysia?
Yes, Enrich membership is open to individuals in all countries where such programmes are permitted under the applicable laws.

 

5.  Is there an enrolment fee or annual fee for Enrich?
Membership is free. There is no enrolment fee or annual fee.

 

6.  Can I have more than one Enrich account? One for business and one for personal use?
An individual may have only one Enrich account. A business or legal entity is not allowed to have an Enrich account. This account is not transferable

 

7.  Is there an expiry date for membership?
No, Enrich memberships do not expire. However, your Enrich account will be closed if no activity is registered in your account for 36 months.

 

8.  How do I earn Enrich Miles?
You will earn Enrich Miles each time you travel with Malaysia Airlines, oneworld® member airlines and Enrich partner airlines on a qualifying fare. Enrich Miles can also be earned when you use the products and services of Enrich partners in the following categories: hotel, car rental, credit/charge card, telecommunications, spa, shopping and lifestyle. See Earn Enrich Miles.

 

9.  How many Enrich miles can I earn for my flight?   
It depends on the qualifying fare category purchased, the flight distance and your Enrich tier status (where applicable).

 

10.  How do I keep track of my Enrich Miles?

The best way is to log in at the Enrich site. You will be able to view your latest Enrich transactions, as well as your activities in the past six months. A monthly electronic statement summary will be sent to you.

 

11.  Can I earn miles by flying other airlines besides Malaysia Airlines?
Yes, you can. Enrich Miles can be earned when you travel on oneworld member airlines and Enrich partner airlines. To ensure you receive mileage credit for your travel, please quote your Enrich membership number when making your reservation and present your Enrich membership card when you check in with the partner airline.

 

12.  If I purchase my Malaysia Airlines tickets from a travel agent, will I earn the same number of miles as those purchased from a Malaysia Airlines ticket office?
Yes, as long as the tickets purchased are eligible to earn Enrich Miles, it does not matter where you purchase the tickets from.

 

13.  Can I earn miles for flights taken before I enrol as an Enrich member?
Members are only allowed to earn miles on flights flown after enrolling as an Enrich member. Flights taken before enrolment are not eligible to earn Enrich Miles, except for Malaysia Airlines operated flights within 60 days prior to enrolment.

 

14.  Will I earn Enrich Miles when I fly on an Award Travel Ticket?
No, you cannot earn miles when travelling on an Award Travel Ticket.

 

15.  How long does it take for Enrich Miles to appear in my account?
For miles earned on Malaysia Airlines, please allow up to 7 days; for miles earned with Enrich partners, please allow 4 – 6 weeks.

 

16.  What should I do if miles are not credited to my account?
First, log in to the Enrich site, then fill out the relevant form under “Claim Missing Miles”. Be sure to retain your original travel documents (i.e. boarding passes and ticket stubs) and partner receipts (i.e. hotel receipts, copy of car rental agreement, invoices/receipts/statements from other partners) as you will need this to complete the Missing Enrich Miles Claim online.

 

17.  How do I transfer my credit card points to my Enrich account?
You need to contact the credit card company or bank directly and request for your Bank points to be transferred to Enrich. They will inform you of the conversion rate at the time of the transfer. Please allow up to 2 weeks for the miles to appear in your account.

 

18.  Can I transfer miles from my account to another account?
Yes, you can transfer Enrich Miles into another member’s account for a small fee. You can transfer as many miles as you like to other members; however, each individual member may only receive a maximum of 50,000 transferred miles per year.

 

19.  If I redeem my miles before 10 June 2017 and wish to make changes to my booking after 10 June 2017, will my miles redeemed remain the same?

  • If you would like to change the date of travel, there will be no changes to your miles but change fees will apply subject to the terms and conditions at time of the original redemption ticket issued.
  • If you would like to change to a new destination, change fees and new miles with new fare rules and applicable taxes will apply.
  • For redemption bookings and ticket issuance after the new Reservations System cutover targeted on 10 June 2017, the new fare rules and applicable taxes will apply.

 

20.  If I have redeemed an Award Travel before 10 June 2017, can I cancel and refund my ticket?

You will not be entitled to a refund but you are entitled to make changes to your travel dates within ticket validity. The award redemption terms and conditions will apply.

 

21.  Do I still have to pay fuel surcharge for an Award Ticket?

Enrich members will no longer pay by cash / credit card for fuel surcharge when redeeming Malaysia Airlines operated flights as fuel surcharge has been included. However, this is not the case for the UK market where fuel surcharge is priced separately as part of the fare conditions.

For redemption of oneworld and partner airlines, taxes and surcharge will be subject to the operating airlines policy.

 

22.  Are there any changes for child Award Ticket on Malaysia Airlines?

Yes, instead of a full adult redemption miles ticket, enjoy lower miles on your child Award Ticket as it will now be based on child fare. Effective 10 June 2017, you will also be able to redeem an Award Ticket on Malaysia Airlines operated flights for your infant based on infant fare.

 

23.  Can I redeem on all fares offered by Malaysia Airlines?

You may redeem on the following booking classes and upgrade according to eligible fare classes provided below:

 Cabin

 Booking Class

  Redemption Upgrade

 First

 F / A

No

 Business

 J / C / D

Yes

 

 Economy

 Y / B / H

Yes

 K / M / L / V

Yes

 S /N

No

Fare with booking classes Q / O / G / Z are excluded and cannot be booked in miles. However, you may still purchase the flight tickets using cash / credit card. Codeshare flights and MASwings flights operated with DHT aircraft type are excluded and cannot be booked in miles.

 

24.  What is an Upgrade Award?
An Upgrade Award Travel is when you redeem Enrich Miles in order to upgrade from the class of service you paid for to the next higher class of service. You must first purchase a revenue ticket before you are allowed to redeem miles for an upgrade. You may redeem miles to upgrade from Business Class to First Class, and from Economy Class to Business Class. Two class upgrades are not allowed (i.e. from Economy Class to First Class).

 

25.  Can my travel agent issue Award Travel Tickets?
No, all Award Travel reservations and ticketing must be processed through Malaysia Airlines.

 

26.  I want to use my miles to upgrade my tickets. How can I do it?

You may upgrade your tickets using Enrich Miles via Malaysia Airlines Call Center at 1-300-88-3000 (within Malaysia) and +603-5562 6330 (outside Malaysia) or Malaysia Airlines Ticket offices. Enhancements on making the upgrade option available online will be made progressively in the future.

 

27.  What are changes to the redemption upgrades effective 10th June2017?

Changes will be in the redemption upgrade miles and the fare class qualification. Please refer to the changes in the table below:

Enrich Miles

Fare Brand

Distance in Miles

 0-600

 601-1800

 1801-4200

 4201-9000

 9001-13800

 >13801

 

 Examples from
 Kuala Lumpur to  

 Singapore,
 Phuket

 Kota
 Kinabalu
 and rest  of SEA

 Sydney,
 North  Asia

 London,
 Auckland

 Multiple sector

 Economy to
 Business

 K,M,L,V

 18,000

 20,000

 45,000

 70,000

 85,000

 95,000

 Y,B,H

 9,000

 12,500

 30,000

 50,000

 65,000

 75,000

 Business to
 First

 C,D

 

 

 

 90,000

 100,000

 

 J

 

 

 

 85,000

 90,000

 

 

28.  Can I redeem a ticket if I do not have sufficient Enrich Miles?

  • Yes. Members can redeem an Award Travel Ticket with our Miles & Cash redemption option.
  • Enrich Express will no longer be available after 10 June 2017.

 

29.  Can I redeem my Enrich miles for an Award Travel for someone else?

Yes. As long as you have sufficient miles to redeem for an Award Travel you can request for the Award Travel to be in anyone’s name. Log in to the Enrich site, call or stop by any Malaysia Airlines ticketing office to make your reservation.

 

30.  Can I still redeem companion travel after 10 June 2017?

Companion travel will no longer be available for redemption after 10 June 2017. However, do look out for commercial fare offers from time to time on www.malaysiaairlines.com.

 

31.  If I would like to change my itinerary for companion travel after 10 June 2017, will my request be honoured?

  • The companion redemption ticket will no longer be applicable if any change is made to the itinerary after 10 June 2017. New fare rules will apply.
  • As the companion ticket is tied to the principal ticket, for companion tickets issued before 10 June 2017 but the date of travel is changed to any dates after 10 June 2017, please refer to the following conditions:
    • Outbound Journey
      • Both principal and companion must rebook and travel together on the same flight and date;
      • Principal ticket - Commercial fare conditions will apply for the date change; and
      • Companion ticket - Travel date change must be within the original six months validity and subject to date change penalty.
    • Inbound Journey            
      • Principal and companion may travel separately;
      • Principal ticket - Commercial fare conditions will apply for the date change; and
      • Companion ticket - Date change allowed within the original six month ticket validity and subject to date change penalty.

 

32.  Will I be able to redeem on other partner airlines tickets through Enrich Online?

No. Enrich Online is strictly for Malaysia Airlines and MASwings flights. Please contact the Call Centre at 1300 88 3000 (within Malaysia) or 603-55626300 (outside Malaysia) for other partner airlines redemption.

 

See also
How to redeem Enrich Miles

33.  What is Miles & Cash?

Miles & Cash is a redemption option to the normal full miles for Award Travel Redemption. The number of miles required to redeem a Miles & Cash Award Travel varies according to fare conditions. Member will NOT earn miles for the cash value paid on the Miles & Cash Award Travel redemption

 

34. I want to book a ticket, but I do not have enough miles. Can I pay the remaining amount with cash / credit card?

Yes. You can have the choice of paying the remaining amount with cash / credit card under the Miles & Cash option via Enrich Online, Malaysia Airlines Call Center at 1-300-88-3000 (within Malaysia) and +603-5562 6330 (outside Malaysia) or Malaysia Airlines Ticket offices.

 

35.  What is the minimum number of Enrich Miles required for Miles & Cash redemption online?

A minimum of 1,000 Enrich Miles is required for an Award Travel Redemption online. 

 

36.  I’ve purchased a Malaysia Airlines ticket by Miles & Cash. Can I use the ticket to fly on another airline?

Ticket purchased with Miles & Cash can only be used on flights operated by Malaysia Airlines and MASwings*. Miles & Cash option cannot be used for travel on any other airlines.

*not valid on Maswings flights operated by DHT aircraft type

 

37.  What is the Miles & Cash ticket validity?

The ticket validity will be as per the fare conditions of the ticket.

 

38.  Is there any change in the Enrich Award Travel ticket conditions?

Yes, the ticket will follow as per the fare conditions whereby you will have more flexibility when you redeem on higher fare types.

 

39.  Is the Miles & Cash redemption ticket lower than a commercial fare ticket?

Fare conditions for Miles & Cash may be different to the fare conditions applicable to commercial fare ticket. There is no fixed conversion or relationship between the fare charged and the Enrich Miles redeemed. The exact amount may vary due to the conversion rate. 

Applicable taxes, fees and fuel surcharges are to be paid by member in cash / credit card. The number of miles required for redemption depends on the type of award chosen by member and the accompanying ticket conditions.

Members are advised to make an informed comparison, before finally deciding on the best option for their travel needs.

 

40.  If I cancel my Miles & Cash redemption ticket, am I eligible for a refund?

Miles are not refundable and will be forfeited. Cash / credit card portion is refundable subject to the Fare Conditions.  In order for your miles not to be forfeited we recommend for you to make changes to your travel dates within the ticket validity. The award redemption Terms and Conditions will apply.

 

41.  How do I redeem Miles & Cash Award Travel?
Members will need to log into their Enrich account at www.enrich.malaysiaairlines.com to complete the Miles & Cash redemption or contact the Call Centre or proceed to the Malaysia Airlines Ticket office.

 

42.  I do not have a password to access to my account Online?
Please log in to www.enrich.malaysiaairlines.com to request for a password. Please ensure your email address is updated in your Enrich profile as the password will be generated to a valid email address updated in the profile.

 

43.  Is Miles & Cash award considered a purchased/revenue ticket?
Miles & Cash is an Award Travel ticket.

 

44.  Will I earn Enrich Miles for the cash part paid for the redemption?
No, you will not earn Enrich Miles for the cash portion paid for the redemption

 

45.  Who is eligible to redeem this Miles & Cash award redemption?
All Enrich members are eligible to redeem Miles & Cash

 

46.  Can I choose the number of Enrich Miles I wish to redeem for Miles & Cash award ticket?
Yes but the minimum is 1,000 miles.

 

47.  Can I redeem on one-world or partner airlines?
Miles & Cash redemption is only applicable on Malaysia Airlines operated flights.

 

48.  If I decide to cancel the Miles & Cash redemption ticket, will I get refund?
Redemption tickets are not refundable. However, the cash part is refundable and subject to refund fare conditions .

 

49.  Do I have to pay for airport taxes, surcharges for Miles & Cash redemption?
Yes. You will be responsible for all airport taxes and any other charges, claims or liabilities arising in relation to the use of Miles & Cash redemption tickets.

 

50.  If I am unable to travel, can I transfer the redemption ticket to a family member?
No. Redemption ticket is not transferable.

 

51.  If I am unable to travel and wish to extend my redemption ticket, is this allowed?
This is subject to the Fare Conditions of the Redemption Ticket

 

52.  If due to payment failure, I am unable to redeem Online for a Miles & Cash redemption, can I contact the Call Center or redeem at any Malaysia Airlines ticket offices? 
Yes. You may contact the Call Centre or proceed to any Malaysia Airlines Ticket offices

 

53.  Can I redeem for infant/children under Miles & Cash redemption?

Yes. Miles & Cash Award Travel redemption for children of 02 years - below 12 years and infant below 23 months is available in accordance and as specified in the Fare Conditions for a child and infant ticket.

 

54.  Can I change my date of travel upon a Miles & Cash redemption?
Any changes to an unutilized or partly utilized Malaysia Airlines Award Travel redemption ticket, will be in accordance with the applicable Fare Conditions and the Terms and Conditions.

Any payments involving changes to a Malaysia Airlines Award Travel redemption (other than for refunds) must be paid with cash/credit card as specified in the Fare Conditions.

 

See also
How to redeem Enrich Miles

55.  For how long will my Enrich Miles remain valid?
Enrich Miles are valid for the year in which they are earned, plus an additional 3 years, and will expire at the end of the month of the third year. For example, Enrich Miles credited to an account on 18th January 2017 will expire on 31st January 2020.

 

56.  When will I receive an account statement?
A monthly electronic statement summary will be sent to members.  . You can check your account details by logging in here.

 

57.  Can I extend the validity of my Enrich Miles?
Yes, Enrich Miles can be extended once for a year. Miles must be extended from October during the year in which they are set to expire, to July in the following year after the miles have expired. A fee will apply to extend the validity of your miles.

 

58.  How do I know if my Enrich miles are going to expire?
You can keep track of your miles online by logging in to the Enrich website.

 

59.  Can I change or update my personal details at Enrich Online?
You can update your address and other personal particulars online. However, you will need to contact the Enrich Customer Service Centre if you want to change the name on your account.

 

60.  When will I receive my Enrich newsletter?
As part of our efforts to preserve the environment for future generations, the Enrich newsletter, World of Riches, is only available in electronic (PDF) format. To read up on the latest offers, browse through World of Riches here.

It’s an exciting new world and you may want to learn more about the benefits and privileges you will enjoy with the oneworld® alliance. Here are some top questions:

About oneworld alliance

61.  What is oneworld?

oneworld is one of the world’s three largest global airline alliances. In fact, it is the world’s leading airline alliance for nine years running (2003 – 2011) in the World Travel Awards.

The oneworld alliance currently consists of 15 member airlines and 30 affiliates.

It offers more than 14,000 daily departures to almost 1,000 destinations across 150 countries as well as access to some 600 airport lounges.

oneworld member airlines

 

logos_SRk
Benefits and Privileges

62. What benefits will I receive now that Malaysia Airlines is a member of the oneworld alliance?

The oneworld alliance enables Malaysia Airlines to offer customers more services and value than any single airline can provide on its own. As an Enrich member, many of your exclusive benefits and preferential treatment can be enjoyed across all 15 airlines within this alliance:

Almost 1,000 destinations across 150 countries

Frequent flyer miles across 15 airlines, 30 affiliates

Some 600 airport lounges worldwide

 

63. What benefits will I receive as an Enrich member?

As an Enrich member, you can:

  • Earn and redeem Enrich Miles whenever you fly with oneworld member airlines
  • Earn Elite Miles on all oneworld flights for your tier status qualification
  • Redeem multi-carrier flights via oneworld member airlines

Those who are already Enrich Platinum, Gold and Silver members will automatically enjoy oneworld Emerald, Sapphire and Ruby status respectively. To help ensure our Enrich members receive the benefits that they are entitled to, our Enrich membership cards will carry the appropriate oneworld tier status:

 

oneworld tier status and its benefits and privileges
privileges_comparison
  • To find out which tier in each oneworld member airline’s loyalty programme equates to oneworld Emerald, Sapphire and Ruby, please refer to oneworld.com.
  • Access to Business Class priority check-in is not available to Ruby cardholders at Sao Paulo Guarulhos.
  • Access to preferred or pre-reserved seating is in accordance with the airline operating the flight.
  • Priority baggage delivery is not available on flights operated by British Airways.
  • Extra baggage allowances benefits differ for Sapphire and Emerald level members and do not apply to British Airways’ “hand baggage only” fares.
    • 5a. One extra piece weighing up to 23kg or additional 15kg in ticketed Economy allowance.
    • 5b. One extra piece or 20kg.
  • Fast track is available at select airports.
  • Access to First Class priority check-in is not available at Sao Paulo Guarulhos.
  • Exceptions may apply. For full details of all benefits and frequently asked questions on the new Sapphire baggage benefit, visit oneworld.com.
 

64.  How can I join oneworld?

  • There is no standalone oneworld frequent flyer programme or a “oneworld card”.
  • However, membership in any frequent flyer programme of a oneworld member airline will entitle you to your frequent flyer programme tier benefits across all oneworld airline networks.
  • If you are not part of the Enrich frequent flyer programme, you can sign up as a new member at malaysiaairlines.com and you will be instantly rewarded Enrich Welcome Miles

 

65.  I am an Enrich Platinum/Gold/Silver member. Do I have to do anything to enjoy oneworld benefits?

  • No, those who are already Enrich Platinum, Gold or Silver members will automatically enjoy oneworld Emerald, Sapphire or Ruby status respectively and be entitled to oneworld privileges.

 

66.  I am an Enrich Blue member. Do I receive oneworld privileges?

  • Enrich Blue members are not entitled to the oneworld top tier privileges.
  • As an Enrich Blue member, you can earn Enrich Miles and Elite Miles when you fly on Malaysia Airlines as well as on any oneworld member airline. Your Enrich Miles can be used to redeem flights on Malaysia Airlines and oneworld member airlines. Elite Miles can be used to qualify or maintain Enrich Elite tier status.
67.  Can I combine or transfer Miles from one frequent flyer programme to another?

No, Miles cannot be combined or transferred between oneworld frequent flyer programmes.

 

68.   I am a frequent flyer programme member of another oneworld member airline and am eligible to enter the lounges of oneworld member airlines. Can I access Malaysia Airlines Golden Lounge?

Yes you may, as long your frequent flyer programme has an agreement with Golden Lounge (as a third party lounge).

 

69.  I am an Enrich Platinum/Gold member holding a frequent flyer programme card that is eligible for Malaysia Airlines lounge access. Can I access the lounges of other oneworld airlines?

Yes, you can access other oneworld airline lounges when you travel on any oneworld flight.

 

70.  I am an Enrich Blue/Silver member. Can I enjoy oneworld lounge benefits?

No, you are encouraged to fly more on Malaysia Airlines to move up the tier status, as higher tiers will accord you with greater oneworld benefits which span across the entire oneworld alliance network.

 

For more information related to oneworld alliance, please visit oneworld.com

71.  What are the Elite Tiers in Enrich?
Enrich has 4 tier levels: Blue, Silver, Gold and Platinum. Members qualify for Blue tier upon enrolment, and can earn Silver, Gold and Platinum tier status by travelling on First, Business and Economy Class with Malaysia Airlines and oneworld member airlines.  

 

72.  How do I qualify for the new tier levels?
You can qualify for the new tier levels by either earning miles or sector credits from Malaysia Airlines and oneworld member airlines.

 

73.  What are Elite Miles?
Elite Miles are used to track an Enrich member’s qualification towards Enrich Silver, Gold and Platinum  status. Elite Miles can only be earned on First, Business and Economy Class qualifying fares of Malaysia Airlines and oneworld member airlines. Elite Miles may not be used toward the redemption of Enrich Awards.

 

74.  What are Elite Sectors?
Elite Sectors are used to track an Enrich member’s qualification towards Enrich Silver, Gold and Platinum tier status. An Elite Sector is a flight from origin to destination which carries a single flight number. Elite Sectors can only be earned on Malaysia Airlines operated flights on Economy, Business and First Class. Elite Sectors may not be used for the redemption of Enrich Awards.

 

75.  Do the miles I earn travelling on partner airlines count towards my Enrich Elite status?
No, only miles flown on Malaysia Airlines and oneworld member airlines count towards Enrich Elite status.

 

76.  Do miles I earn with non-airline partners count towards Elite status?
Only miles earned by flying  with Malaysia Airlines and oneworld member airlines count towards Enrich Elite status.

 

77.  Do bonus miles and promotional miles count towards Elite status?
No, only miles earned by flying with Malaysia Airlines and oneworld member airlines count towards Enrich Elite status.

 

78.  Do Tier Bonus Miles count towards Elite status?
No, Tier Bonus Miles do not count towards earning or retaining Elite status.

 

79.  Do transferred or purchased Enrich Miles count towards Elite status?
No, only miles earned by flying with Malaysia Airlines and oneworld member airlines count towards Enrich Elite status.

 

80.  How long do I have to qualify for Elite Silver, Gold or Platinum tier status?
For Elite Platinum, Gold and Silver tier status, you need to earn the qualifying number of miles or sectors from 1 January – 31 December, each year.

 

81.  Once I become an Elite member, do I need to requalify for Elite status every year?

Yes, you will need to requalify for Elite tier status each year. Elite Miles/Sector are not accumulative.

 

82.  Do I need to earn the same number of miles or credits to re-qualify for my current Elite tier status?

The same number of miles or sectors is required to qualify and requalify for Elite Gold and Elite Silver.

To requalify for Elite Platinum, you need to earn 100,000 Elite Miles or 130 Elite Sectors from 1 January – 31 December.

 

83. Do I earn bonus miles for being an Elite member?
Yes, Elite Silver, Gold and Platinum members earn Elite Tier Bonus when they travel First or Business Class with Malaysia Airlines operated flights.

84. If I want to purchase in-flight shopping, where can I get the items if I don’t fly?
Members may redeem their vouchers at the Temptations Outlet located at Inflight Sales Group, 1st floor, Flight Management Building (FMB), KL International Airport, 65000 Selangor, Malaysia

 

85.  What can I do with my Enrich RM50 vouchers if I don’t purchase with Temptations?
Enrich RM50 vouchers can also be used for payment for excess baggage on Malaysia Airlines flights and for adhoc dining and shopping promotions as may be announced by Enrich from time to time.

 

86.  Will I earn miles if I purchase in-flight items on board?

Yes, for every USD1 spent on Temptations products, an Enrich member will receive 7 Enrich miles.

 

87.  How do I contact Temptations Office for any enquiries?

You may contact Temptations via 603-8777 5594, and email to temptations@inflightsales.com  

 

Inflight Sales Group         

1st Floor, Flight Management Building

KL International Airport

64000 Sepang,

Selangor, Malaysia

(Opening hours: Monday – Friday 9:00am 5:00pm)                                    

 

88.  What is the maximum number of Enrich RM50 vouchers can I use to redeem?   

Each member will only be allowed to utilize 10 vouchers per transaction.

Note: All fees and charged listed are exclusive of GST. Wherever applicable, GST may be charged to the Enrich Member.

1. When will Malaysia Airlines cut over to the new Reservations System?

The new Reservations System will cut over on 10 June 2017.

 

2. Will there be an outage during the transition to the new Reservations System?

Yes. Kindly refer to the latest information on the outage at www.malaysiaairlines.com.

 

3. Does the new Reservations System affect Enrich Members?

Yes. With the new Reservations System, members will enjoy our new dynamic redemption with more fare options subject to seat availability on Malaysia Airlines and MASwings* operated flights.  This will not be applicable on Malaysia Airlines codeshare and Malaysia Airlines marketed flights.
*not valid on MASwings flights operated by DHT aircraft type.

 

4. If I redeem my miles before 10 June 2017 and wish to make changes to my booking after 10 June 2017, will my miles redeemed remain the same?

  • If you would like to change the date of travel, there will be no changes to your miles but change fees will apply subject to the terms and conditions at time of the original redemption ticket issued.
  • If you would like to change to a new destination, change fees and new miles with new fare rules and applicable taxes will apply.
  • For redemption bookings and ticket issuance after the new Reservations System cutover targeted on 10 June 2017, the new fare rules and applicable taxes will apply.

 

5. If I have redeemed an Award Travel before 10 June 2017, can I cancel and refund my ticket?

You will not be entitled to a refund but you are entitled to make changes to your travel dates within ticket validity. The award redemption terms and conditions will apply.

 

6. Do I still have to pay fuel surcharge for an Award Ticket?

Enrich members will no longer pay by cash / credit card for fuel surcharge when redeeming Malaysia Airlines operated flights as fuel surcharge has been included. However, this is not the case for the UK market where fuel surcharge is priced separately as part of the fare conditions.

For redemption of oneworld and partner airlines, taxes and surcharge will be subject to the operating airlines policy.

 

7. Are there any changes for child Award Ticket on Malaysia Airlines?

Yes, instead of a full adult redemption miles ticket, enjoy lower miles on your child Award Ticket as it will now be based on child fare. Effective 10 June 2017, you will also be able to redeem an Award Ticket on Malaysia Airlines operated flights for your infant based on infant far.

 

8. With the change to the new Reservations System, will my redemption on Malaysia Airlines be affected?

Yes. Flight redemption on Malaysia Airlines operated flights will no longer be based on fixed Award miles. You will now enjoy the flexibility of selecting your Award ticket, as the miles required for redemption will be tied to fares and vary according to seat availability, passenger demand and seasonality.

 

9. Can I redeem on all fares offered by Malaysia Airlines?

You may redeem on the following booking classes and upgrade according to eligible fare classes provided below:

Cabin

  Booking Class

  Redemption Upgrade

 First

 F / A

 No

 Business

 J / C / D

 Yes

 

 Economy

 Y / B / H

 Yes

 K / M / L / V

 Yes

 S /N

 No

Fare with booking classes Q / O / G / Z are excluded and cannot be booked in miles. However, you may still purchase the flight tickets using cash / credit card. Codeshare flights and MASwings flights operated with DHT aircraft type are excluded and cannot be booked in miles.

 

10. I want to use my miles to upgrade my tickets. How can I do it?

You may upgrade your tickets using Enrich Miles via Malaysia Airlines Call Center at 1-300-88-3000 (within Malaysia) and +603-5562 6330 (outside Malaysia) or Malaysia Airlines Ticket offices. Enhancements on making the upgrade option available online will be made progressively in the future.

 

11. Will there be a change to redemption upgrades?

Yes. There will be a change in redemption upgrade miles and the fare class qualification.

Please refer to the changes in the table below:


Enrich Miles

Fare Brand

Distance in Miles

 0-600

 601-1800

 1801-4200

 4201-9000

 9001-13800

 >13801

 

 Examples from
 Kuala Lumpur to  

 Singapore,
 Phuket

 Kota
 Kinabalu
 and rest of
 SEA

 Sydney,
 North Asia

 London,
 Auckland

 Multiple sector

 Economy to  Business

 Smart (K,M,L,V)

 18,000

 20,000

 45,000

 70,000

 85,000

 95,000

 Flex (Y,B,H)

 9,000

 12,500

 30,000

 50,000

 65,000

 75,000

 Business to First

 Smart (C,D)

 

 

 

 90,000

 100,000

 

 Flex (J)

 

 

 

 85,000

 90,000

 

 

12. Can I still redeem companion travel after 10 June 2017?

Companion travel will no longer be available for redemption after 10 June 2017. However, do look out for similar commercial fare offers from time to time on www.malaysiaairlines.com.

 

13. If I would like to change my itinerary for companion travel after 10 June 2017, will my request be honoured?

  • The companion redemption ticket will no longer be applicable if any change is made to the itinerary after 10 June 2017. New fare rules will apply.
  • As the companion ticket is tied to the principal ticket, for companion tickets issued before 10 June 2017 but the date of travel is changed to any dates after 10 June 2017, please refer to the following conditions:
    • Outbound Journey
      • Both principal and companion must rebook and travel together on the same flight and date;
      • Principal ticket - Commercial fare conditions will apply for the date change; and
      • Companion ticket - Travel date change must be within the original six months validity and subject to date change penalty.
    • Inbound Journey            
      • Principal and companion may travel separately;
      • Principal ticket - Commercial fare conditions will apply for the date change; and
      • Companion ticket - Date change allowed within the original six month ticket validity and subject to date change penalty.

 

14. Can I redeem a ticket if I do not have sufficient Enrich Miles?

  • Yes. Members can redeem an Award Travel Ticket with our Miles & Cash redemption option.
  • Enrich Express will no longer be available after 10 June 2017.

 

15. Can I transfer my Enrich Miles to family members or friends?

Yes. You may contact the Malaysia Airlines Call Center at 1-300-88-3000 (within Malaysia) and +603-5562 6330 (outside Malaysia) or Malaysia Airlines Ticket offices. The online service will be temporarily unavailable until further notice.

 

16. Can I extend my near expiring miles?

Yes. You may contact the Malaysia Airlines Call Center at 1-300-88-3000 (within Malaysia) and +603-5562 6330 (outside Malaysia) or Malaysia Airlines Ticket offices. The online service will be temporarily unavailable until further notice.

 

17. With the change to the new Reservations System, will my redemption on oneworld and partner airlines flights be affected?

  • The process to redeem remains unchanged as you can redeem on oneworld and  partner airlines via Malaysia Airlines Call Center at 1-300-88-3000 (within Malaysia) and +603-5562 6330 (outside Malaysia) or Malaysia Airlines Ticket offices.
  • There is a revision to the Enrich Miles required to redeem on oneworld and partner airlines flights (as provided below)
  • Any changes in destination for a totally unutilised Award Ticket or change to a higher class of travel, change fee and new miles will apply.
  • For partly utilised Award Ticket, no rerouting is allowed. Change date fee will apply.

For change to a higher class of travel, change fee and new miles will apply.

 

18. What are the miles required if I were to redeem on oneworld/partner airlines flights and multi carrier redemption on oneworld airlines?

Please refer to the redemption table as per below:

 Distance in  Miles

 0-600

 601-1800

 1801-4200

 4201-9000

 9001-13800

 13801-18600

 >18601

 oneworld and Partner airlines (excluding MASwings)

 Enrich Miles

 One Way

 Economy

 13,000

 26,000

 41,000

 58,000

 77,000

 94,000

 133,000

 Premium  Economy*

 18,000

 37,000

 59,000

 90,000

 120,000

 146,000

 207,000

 Business

 37,000

 55,000

 82,000

 131,000

 165,000

 189,000

 208,000

 First

 58,000

 69,000

 103,000

 172,000

 206,000

 220,000

 264,000

 Enrich Miles

 Return

 Economy

 19,000

 41,000

 65,000

 92,000

 122,000

 149,000

 211,000

 Premium  Economy*

 27,000

 57,000

 91,000

 129,000

 171,000

 208,000

 295,000

 Business

 57,000

 85,000

 125,000

 202,000

 254,000

 270,000

 297,000

 First

 88,000

 106,000

 158,000

 264,000

 316,000

 338,000

 405,000

 Malaysia Airlines  + oneworld or Malaysia Airlines + Partner airline*

 Enrich Miles

 One Way

 Economy  

 14,000

 28,000

 44,000

 61,000

 81,000

 99,000

 140,000

 Premium  Economy*

 19,000

 39,000

 62,000

 95,000

 126,000

 154,000

 218,000

 Business

 39,000

 58,000

 87,000

 138,000

 174,000

 199,000

 219,000

 First

 61,000

 73,000

 109,000

 181,000

 217,000

 231,000

 278,000

 Malaysia Airlines  + oneworld or Malaysia Airlines + Partner airline*

 Enrich Miles

 Return

 Economy

 20,000

 44,000

 69,000

 97,000

 129,000

 157,000

 222,000

 Premium  Economy*

 29,000

 60,000

 96,000

 136,000

 180,000

 219,000

 310,000

 Business

 60,000

 90,000

 132,000

 213,000  

 267,000

 284,000

 312,000

 First

 93,000

 112,000

 166,000

 278,000

 332,000

 355,000

 426,000

*Applies for itinerary booked on a combination of one Malaysia Airlines and a oneworld flight or one Malaysia Airlines and a partner airline flight with no stopover permitted.

 

Multi Carrier Redemption on Malaysia Airlines and/or oneworld airline:

 Distance
 (Miles)

 0-1000

 1001-2400

 2401-4800

 4801-9600

 9601-14400

 14401-19200

 19200-25000

 25001-35000

 35001-50000

 Enrich
 Miles

 

 Economy

 39,000

 45,500

 52,000

 78,000

 104,000

 136,500

 169,000

 182,000

 208,000

 Premium
 Economy*

 50,700

 59,800

 67,600

 101,400

 135,200

 178,100

 219,700

 236,600

 270,400

 Business

 71,500

 78,000

 91,000

 136,500

 188,500

 201,500

 247,000

 260,000

 286,000

 First

 91,000

 104,000

 117,000

 182,000

 273,000

 286,000

 377,000

 396,500

 435,500

*Applicable on airlines which offer Premium Economy Class.

 

 

Enrich Miles & Cash FAQ

19. What is Miles & Cash?

Miles & Cash is a redemption option to the normal full miles for Award Travel Redemption. The number of miles required to redeem a Miles & Cash Award Travel varies according to fare conditions. . Member will NOT earn miles for the cash value paid on the Miles & Cash Award Travel redemption

 

20. I want to book a ticket, but I do not have enough miles. Can I pay the remaining amount with cash / credit card?

Yes. You can have the choice of paying the remaining amount with cash / credit card under the Miles & Cash option via Enrich Online, Malaysia Airlines Call Center at 1-300-88-3000 (within Malaysia) and +603-5562 6330 (outside Malaysia) or Malaysia Airlines Ticket offices.

 

21. What is the minimum number of Enrich Miles required for Miles & Cash redemption online?

A minimum of 1,000 Enrich Miles is required for an Award Travel Redemption online. 

 

22. I’ve purchased a Malaysia Airlines ticket by Miles & Cash. Can I use the ticket to fly on another airline?

Ticket purchased with Miles & Cash can only be used on flights operated by Malaysia Airlines and MASwings*. Miles & Cash option cannot be used for travel on any other airlines.

*not valid on Maswings flights operated by DHT aircraft type.

 

23. What is the Miles & Cash ticket validity?

The ticket validity will be as per the fare conditions of the ticket.

 

24. Is there any change in the Enrich Award Travel ticket conditions?

Yes, the ticket will follow as per the fare conditions whereby you will have more flexibility when you redeem on higher fare types.

 

25. Is the Miles & Cash redemption ticket lower than a commercial fare ticket?

  • Fare conditions for Miles & Cash may be different to the fare conditions applicable to a commercial fare ticket. There is no fixed conversion or relationship between the fare charged and the Enrich Miles redeemed. The exact amount may vary due to the conversion rate.  
  • Applicable taxes, fees and fuel surcharges are to be paid by member in cash / credit card. The number of miles required for redemption depends on the type of award chosen by member and the accompanying ticket conditions.
  • Members are advised to make an informed comparison, before finally deciding on the best option for their travel needs.

 

26. If I cancel my Miles & Cash redemption ticket, am I eligible for a refund?

Miles are not refundable and will be forfeited. Cash / credit card portion is refundable subject to the Fare Conditions.  In order for your miles not to be forfeited we recommend for you to make changes to your travel dates within the ticket validity. The award redemption terms and conditions will apply.

 

27. Where can I find more information on the change to the Enrich programme?

Please refer to Enrich programme’s terms and conditions which will be made available on 10 June 2017 on www.malaysiaairlines.com.

 

Disclaimer

While reasonable efforts have been made to ensure the accuracy of the information in this publication, Enrich assumes no responsibility for any errors or omissions whatsoever pertaining to any Frequently Asked Questions featured in this publication. No part of this may reproduced without prior written consent from Enrich.