Managing your Enrich account

Managing your Enrich account

For how long will my Enrich Miles remain valid?
Enrich Miles are valid for the year in which they are earned, plus an additional 3 years, and will expire at the end of the third year. For example, Enrich Miles credited to an account from 1 January – 31 December 2013 will expire on 31 December 2016.

When will I receive an account statement?
You will receive a printed account statement each quarter if you have recorded activity during the previous 3 months. You can check your account details by logging in here.

Can I extend the validity of my Enrich Miles?
Yes, Enrich Miles can be extended once for a year. Miles must be extended from October during the year in which they are set to expire, to July in the following year after the miles have expired. A fee will apply to extend the validity of your miles.

How do I know if my Enrich miles are going to expire?
You can keep track of your miles online by logging in to the Enrich website.

Can I change or update my personal details at Enrich Online?
You can update your address and other personal particulars online. However, you will need to contact the Enrich Customer Service Centre if you want to change the name on your account.

When will I receive my Enrich newsletter?
To preserve the environment for future generations, the Enrich newsletter, World of Riches, is only available in electronic (PDF) format. To read up on the latest offers, browse through World of Riches here.