MHupgrade

MHupgrade

MHupgrade

Travelling with us has just gotten better. Upgrade from Economy Class to Business Class or Business Class to Business Suite*. The best part? You can name your price! All you need to do is place an offer to upgrade your seat and wait for the results. To enjoy this upgrade, fill in your booking reference to check your eligibility at below at least 72 hours before departure. Just remember to check your upgrade eligibility beforehand. If you received an email invitation from MHupgrade, you automatically qualify to place an offer to upgrade your seat. Rest assured, you’ll only be charged if your upgrade is confirmed. MHupgrade offers will be applied for all passengers in the same booking. If you wish to make an offer for specific passengers only, please contact our call centre at 1 300 88 3000 if you are calling from within Malaysia or +603 7843 3000 if you are overseas to split the booking.

MHupgrade privileges

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Priority check-in Head straight to the front of the line like a VIP – and have more time to spend as you please.

Priority boarding Get on board and settle in before the rest. And at your destination, disembark first so you can get to your plans faster!

Priority baggage Collect your bags faster when you arrive – and start your next adventure sooner!

Lounge access Enjoy Malaysian Hospitality while you wait for your flight: delectable food, a relaxing ambience, a chance to freshen up and more.

Extra 10kg baggage Enjoy the freedom of being able to pack all you need... plus everything that you want, too!

Spacious seat Have more room to stretch out in complete comfort.

Tantalising meals From Malaysian favourites to international delights, feast on the world-class selections in our menu.

Earn Enrich Points​ Frequent flyers are eligible to collect Enrich points for the upgrade amount paid.

“Malaysia Airlines” means Malaysia Airlines Berhad (Company No. 1116944-X) having its registered office at 1st Floor, Administration Building, Southern Support Zone, Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia) and its permitted assigns and successors. “Passenger” means an individual who has purchased a ticket for a Malaysia Airlines flight operated by Malaysia Airlines. “Upgrade” means a change in class from the class of service that was originally purchased for travel with Malaysia Airlines to one class of service higher. “Upgrade Offer” means the offer made by the Passenger together with a price for an opportunity to Upgrade, where the price is IN ADDITION to the fare paid for the ticket and EXCLUDES credit card issuer and bank-related fees or charges, taxes payable at the airport, all of which shall be borne by the Passenger. 1. The following Terms and Conditions will apply to MHupgrade purchases for upgrading Passenger’s flight ticket issued on Malaysia Airlines’ document number 232, and on services operated by Malaysia Airlines for flights with the carrier code “MH”. Malaysia Airlines reserves the right, at its discretion and without prior notice, to determine, change, and not disclose the factors, conditions, and rules relating to eligibility for the Upgrade Offer. Eligibility may vary from time to time. The following are NOT eligible for the Upgrade Offer: (a) Non-232 tickets (b) Open tickets (c) Waitlisted tickets (d) Staff tickets (e) Bookings with infant(s) (f) Children travelling alone (g) Sponsored, complimentary, awarded, or lucky-draw tickets (h) Flights operating to and from the Middle East region (AMAL flights: KUL-JED vv MH156/157, KUL-MED vv MH158/159) (i) MASwings and Firefly flights (j) MHflypass tickets (k) Booking includes another carrier, whether interline or codeshare 2. By submitting an Upgrade Offer: (a) a Passenger confirms that he or she has reached the legal age of majority in their country of residence at the time the Upgrade Offer is submitted; and (b) Passenger shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Upgrade Offer to these Terms and Conditions. 3. In order for the Passenger to participate in an Upgrade Offer, the Passenger must first purchase a confirmed ticket (“Ticket”) for travel in Economy Class or Business Class, subject to the Terms and Conditions outlined in Point 1. 4. Passengers with an eligible flight segment(s) will receive an invitation to submit an Upgrade Offer through email or WhatsApp’s Blast. Alternatively, Passengers with Ticket will have the option of checking on the eligibility of his or her flight segment(s) by visiting the Malaysia Airlines website (www.malaysiaairlines.com) by entering the required details including the Malaysia Airlines’ Booking Reference. 5. The Upgrade requires payment which is applicable for either Economy Class to Business Class or from Business Class to Business Suite. 6. Up to Passengers may submit an Upgrade Offer for each eligible segment up to 36 hours before the segment's scheduled departure time, along with their credit card details. The Upgrade Offer will be reviewed up to 72 hours before departure. Once the required information is completed and confirmed by the Passenger, the Upgrade Offer will be registered for consideration, subject to these Terms and Conditions. The Passenger will receive an email confirming that the Upgrade Offer has been received. However, please note that this email does not constitute acceptance of the Upgrade Offer. 7. Passengers may only submit one Upgrade offer per eligible flight segment as per the purchased ticket. 8. If there are two or more passengers in the Passenger’s booking, only one (1) Upgrade Offer may be submitted for all passengers in that booking. The offer amount will be calculated per passenger and then multiplied by the total number of passengers in the booking. By submitting the Upgrade Offer, the Passenger is deemed to have the authority to act on behalf of and bind all person named or included in the offer to these Terms and Conditions. In the case of split bookings, each booking must submit a separate Upgrade Offer individually. 9. Passenger may revise the Passenger’s Upgrade Offer through the hyperlink on the offer acknowledgement email or modify offer email up to 36 hours before Passenger’s segment departure time, provided that Passenger’s Upgrade Offer has not been already accepted by Malaysia Airlines and Passenger’s credit card has not been charged. However, if Passenger’s Offer is accepted before Passenger amends the Upgrade Offer, Passenger is legally bound to complete payment for the price stated in Passenger’s final Offer. 10. For passengers opting for Instant Upgrade, payment made via AMOP (Alternative Mode of Payment) – including credit or debit cards and digital wallets such as Touch & Go e-Wallet – will be charged immediately upon submission. If the upgrade request is unsuccessful, the amount charged will not be automatically refunded. Passengers must contact the Malaysia Airlines Contact Center and provide payment evidence (e.g., transaction receipt or payment confirmation) to initiate the refund process. 11. Any applicable pre-payable taxes and fees for the Upgrade and the total amount payable will be displayed as “Total”. Taxes that are to be collected at airports or its equivalent, payment card issuer and bank-related fees and charges are not included and shall be borne by the Passenger. a. Effective 1 March 2024, the rate for Malaysian Sales & Service Tax (SST) of all offers involving travelling on Domestic sectors only shall be at Eight percent (8%). b. Effective 1 September 2019, the Malaysian Departure Levy (MDL) will be imposed to all international outbound flight from Malaysia. The MDL for Business Class is RM50 for outbound destinations to ASEAN countries and RM150 for outbound destinations to non-ASEAN countries. For ticket(s) where MDL Economy has been paid, the tax difference for an upgrade from Economy Class to Business Class will be charged at RM42 for outbound destinations to ASEAN countries and RM130 for outbound destinations to non-ASEAN countries. The MDL will be charged in addition to your Upgrade offer price. Taxes paid are non-refundable. 12. Subject to Passenger’s credit card type, acquiring bank and issuing country, upon submission of an Upgrade Offer, Passenger may receive a notification that one (1) unit of offered currency [except in the case of Japanese Yen (JPY), and depending on credit card type, ten (10) or one (1) Yen] has been charged to Passenger’s card. This is due to the authentication of Passenger’s credit card. However, this amount will be reversed from Passenger’s credit card account immediately and will not be listed in Passenger’s statement. Notwithstanding the foregoing, depending on the credit card terms and conditions, Passenger may be charged a foreign transaction fee by the credit card issuer, and such fees shall be borne by Passenger. 13. The 6-character Malaysia Airlines Booking Reference is supplied to Passenger at the time Passenger books a Malaysia Airlines flight and is printed on the Ticket. Booking Reference is required to submit an Upgrade Offer from the Malaysia Airlines upgrade website. Booking Reference provided must be always kept confidential. Passenger must not share his/her Booking Reference and Passenger is responsible for protecting it against improper or unauthorized use. 14. Malaysia Airlines reserves the right, in its sole discretion, to decide whether or not to accept Passenger’s Upgrade offer, and it makes no representation that any Passenger will be upgraded regardless of whether or not seats are available in the class of service for which an Upgrade Offer is being made. 15. Acceptance of Passenger’s Upgrade Offer will be sent to Passenger’s email address within 24 hours prior to departure of Passenger’s next segment, and the total offered amount has been charged to Passenger’s card. Passengers whose Upgrade Offer has not been accepted will be notified within 24 hours prior to departure of the Passenger’s next segment. If Upgrade Offer is accepted, the booking class will be reflected to the higher cabin for the upgraded sector when Passenger check-in for the flight. 16. If for whatever reason the purchase cannot be completed successfully, no payment will be charged by Malaysia Airlines. The amount set aside will be reversed to the Passenger’s nominated payment in due course depending on the Passenger’s issuing bank. 17. Any Upgrade Offer submitted by Passenger cannot be cancelled within 72 hours – 36 hours unless the offer is unsuccessful. However, passengers may cancel their offer submission before the 72 hours window prior to departure by contacting our MH Contact Center or drop an email to [email protected] 18. Malaysia Airlines does not guarantee specific seat assignments to Passengers whose Upgrade Offers are accepted. Seat Selection is on an as-is basis, non-transferable between passengers and non-exchangeable in any form. 19. All personal costs and/or any other costs and/or related expenses that are incurred to purchase the seat upgrade are at Passenger’s sole responsibility and own costs. 20. There will be no refund, credits, or exchanges once Passenger’s Upgrade Offer purchase has been accepted by Malaysia Airlines and Passenger’s nominated payment has been charged. 21. Upgrade is strictly non-transferable. 22. Once Passengers receive the confirmation email signifying acceptance of Passenger’s Upgrade Offer, Malaysia Airlines will not be responsible or liable for any claims, damages, losses, costs or expenses arising from any changes to the booking, whether such changes are made by Passengers or any third party for whatever reasons. 23. If the Passenger makes changes to the Ticket after the Upgrade Offer has been accepted by Malaysia Airlines, Passenger will not be entitled to transfer the Upgrade to another flight and the amount paid for the Upgrade will be forfeited without a refund. 24. In the event of a change which necessitates Malaysia Airlines to re-accommodate Passenger on to another Malaysia Airlines flight for whatever reason(s) other than for reasons attributable to Passenger’s fault, actions, or omissions, any Upgrade Offer made in relation to the original booking may at the discretion of Malaysia Airlines be transferred to the new flight(s), subject to availability of seats in the upgraded class. if a Passenger’s booking is transferred to flight operated by an airline other than Malaysia Airlines, and the Upgrade is no longer applicable, the Passenger may request a refund by contacting our Contact Center. Please note that Malaysia Airlines does not guarantee an upgrade on flights operated by other airlines. If such Upgrade is not available, the Passenger is entitled for a refund as per Paragraph 23 herein. Malaysia Airlines may change a selected seat for operational, safety, or security reasons, including flight cancellation and aircraft change. In such scenarios, Malaysia Airlines will provide a suitable alternative, and seat fees are refundable if passengers receive seats of a lower value. Except for the seats substitution and/or refund of the Upgrade value (whichever applicable), Malaysia Airlines shall have no further liability and shall not be held liable for any and all losses or damages suffered or incurred by the passengers for Malaysia Airlines’ failure to provide the seat selections losses or damages suffered or incurred by the passengers for Malaysia Airlines’ failure to provide the seat selections 25. Refund a. Passengers are entitled to a refund for the confirmed Upgrade Offer under the following conditions: i. The flight for which Passenger’s Upgrade Offer was accepted and upgraded was cancelled. ii. The flight for which Passenger’s Upgrade Offer was accepted and upgraded was cancelled, and Malaysia Airlines re-accommodates Passenger on another flight which may or may not be operated by Malaysia Airlines. If for any reason Passenger is unable to be seated in the higher class of service to fulfill the Upgrade and Passenger is seated in the class of service of Passenger’s original booking. iii. Passenger’s Upgrade Offer is accepted, and Passenger were given an Upgrade, but Passenger is not able to be seated in the upgraded class of service for reasons attributable to Malaysia Airlines but excluding reasons attributable to Passenger’s actions or omissions, including, but not limited to, Passenger’s own decision in opting to change flights or Passenger missing a flight. iv. Compassionate ground (death in the family/hospitalization) * subject to current refund policy. b. No refund will be issued in the case of a change to a substitute aircraft to operate a flight where the Upgrade Offer is still available to Passenger on that substitute aircraft. c. Should any refunds be approved, as set out the above-mentioned circumstances, the amount paid will be refunded to the nominated payment card that was used to pay for the Upgrade Offer, and it will be processed in the currency in which the Upgrade price was charged. Such refunds shall be limited to the amount charged for the Upgrade and any taxes and fees paid for the Upgrade. No payment card issuer and bank-related fees or charges will be refunded. d. Except for the seats substitution or refund of the price for the pre-booked seats (whichever applicable), Malaysia Airlines shall have no further liability and shall not be held liable for any and all losses or damages suffered or incurred by the passengers for Malaysia Airlines’ failure to provide the seat selections. e. For request of refund, Passenger shall submit a written request to: [email protected] with a scanned copy of the following documents: i. Boarding Pass for the flight in question ii. Email notifying that the MHupgrade is successful iii. Any other relevant document(s) f. Refunds shall be submitted within three (3) months of the scheduled flight date. Any decision pertaining to refunds will be in accordance with Section 22 of these Terms and Conditions and such decisions by Malaysia Airlines shall be final and binding. 26. The fare conditions of the original Ticket, including but not limited to cancellation policies, change fees, baggage allowance, and accrual of frequent flyer points, shall remain unchanged and continue to apply notwithstanding any accepted Upgrade Offer. Passengers successfully upgraded through MHupgrade will be entitled to an additional 10kg checked baggage allowance. For itineraries comprising both upgraded and non-upgraded sectors, checked baggage entitlement shall be determined in accordance with the applicable baggage policy, cabin class booked or upgraded, and the baggage rules governing the overall journey. 27. Upgrade purchase entitles the Passenger to use Malaysia Airlines lounge services in respect of the flight for which Passenger’s Upgrade Offer was accepted provided that the Passenger presents a valid boarding pass as supporting document before access to lounge can be given. This service is subject to lounge availability at each departure airport. 28. Enrich members will earn Enrich Points for the fare (amount) paid for an Upgrade Offer for travel on Malaysia Airlines operated flights issued on a 232 document. Enrich Member will earn 1 Enrich Point for every RM5.00 spent for an Upgrade Offer for the respective sectors. All other applicable terms and conditions shall apply. 29. The failure by Malaysia Airlines to exercise its rights will not be construed as a waiver or relinquishment of the future performance of any of its rights, and Passenger’s obligations with respect to such future performance shall continue in full force and effect. 30. Malaysia Airlines decision on matters relating to the Upgrade Offer shall be final and absolute. No discussion, correspondence, enquiry, appeal or challenge by any of the Passengers in respect of any decision of Malaysia Airlines shall be entertained. 31. These Terms and Conditions shall be construed, governed and interpreted in accordance with the laws of Malaysia. 32. These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional materials advertising the Upgrade Offer. 33. Malaysia Airlines reserves the right to amend, add, delete or cancel any or all these Terms and Conditions from time to time, without any prior notice. These Terms and Conditions shall be read in conjunction with Malaysia Airlines' General Conditions of Carriage, Website Terms of Use and Privacy Policy, which are hereby incorporated into and form part of these Terms and Conditions. 34. Malaysia Airlines reserves the right to cancel, terminate, or suspend MHupgrade without any prior notice but shall honor Upgrade Offers which have been accepted by Malaysia Airlines. For any avoidance of doubt, any such cancellation, termination, or suspension shall not entitle the Passengers to any claim or compensation against Malaysia Airlines, its agents, and employees for any and all losses or damages suffered or incurred by the Passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof. 35. By making an offer, the Passenger confirms that they have read and understood the Terms and Conditions outlined herein, and hereby fully accept and agree to all the terms and conditions specified.

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