We take pride in flying you to your destination with our legendary Malaysian Hospitality. Our hospitality does not end once you have arrived at your destination. In fact, we believe it is not about the destination; rather, it is about the journey, and we want to make your journey a sustainable one.
We have developed a pathway towards a cleaner, sustainable and fair future that puts sustainable practices at the core of what we do. We believe the time is now for us to take action together. Here's what we are doing to ensure a Sustainable Tomorrow:
- Minimise environmental impacts
- Positively enhance the communities we operate in
- Ensure safety excellence
- Drive profitability for the benefit of our stakeholders and employees
- Ensure compliance within the organization
"I am pleased to share with all of you MAG’s first Sustainability Report for the years 2020 and 2021 below. This sustainability report features a detailed overview of MAG’s overall sustainability goals and prioritised matters within the key sustainability areas, including Environment, Social, Governance, and Safety.
With the completion of this report, it is my hope that it will allow MAG to evolve its sustainable growth strategy in the years to come. I also hope that this report will allow the entire MAG family to understand better on the work that has been and is being done, and how the collective actions from all will build a solid foundation for a Sustainable Tomorrow.“
Group Chief Sustainability Officer
MAG Sustainability logo carries four elements that guide our efforts in sustainability:
Five key thrusts guiding our sustainability pathway:
Good governance is important in building trust with our stakeholders and employees - together ensuring transparency, accountability and to support MAG’s purpose, and how this purpose relates to the other sustainability focus areas.
Describes MAG’s values, principles, standards and norms of behavior such as the code of conduct. This includes unethical or unlawful behavior, and matters related to organisational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines.
Our business is highly regulated by legislation, regulations and mandatory standards at the international, national and state levels as well as other standards and voluntary initiatives that are emerging in our industry and our markets.
This includes impacts that are either caused or contributed to our organisation, or that are linked to our activities, products, or services by our relationship with a supplier.
The primary purpose of internal controls is to help safeguard MAG and further its objectives through minimising risks, protecting assets, ensuring record accuracy, promoting operational efficiency, and encouraging adherence to policies, rules, regulations, and laws.
Our brand and what we are known for - quality, reliability, performance, convenience, and innovation. We embed sustainable practices within our day-to-day operations that can positively contribute to the various stakeholders within our value chain, as well as the wider global communities we serve.
Direct economic impacts are often measured as the value of transactions between our organisation and its stakeholders, while indirect economic impacts are the results – sometimes non-monetary – of the transaction.
Managing cyber risk effectively is a complex operation that would require MAG to adopt a multidisciplinary and multifunctional approach to ensure that all aspects of cyber risks are effectively monitored.
Our attentiveness and efforts to continuously enhance our service quality to our customers and brand perception in our key markets.
As a global service provider, it is imperative for us to continuously enhance our capabilities to respond swiftly and ensure continuity of critical business functions and processes in the event of a disruptive incident, crisis or disaster.
The consideration of Economic, Environmental and Social aspects across our core business operations (including procurement practices, fleet management, quality assurance, etc.) and our ability to remain profitable.
Environmental consciousness is a key element that should be instilled in all MAG employees. We actively measure our environmental footprint in all our facilities, as well as within our supply chain, so that we can identify where our greatest environmental impacts are.
Efficient use and consumption of electricity as well as energy generated from our renewable sources.
Our activities, products and services may lead to the generation of waste that, if improperly managed, can cause contamination of air, water and land.
Consumption and efficiency of water usage for our engineering and maintenance processes and general purposes.
Emission encompasses the discharge of greenhouse gasses (e.g. carbon dioxide (CO2), methane, nitrous oxide, etc.) and noise pollution produced by our aircraft.
The volume of fuel we consume and potential use of alternative fuels.
In all the initiatives rolled out group-wide to drive operational excellence, safety continues to be the top priority. Driving safety excellence in ground operations, both airside and groundside ensuring the safety of our staff, vendors and customers.
Our company believes that aviation safety is fundamental to our operations. To further improve aviation safety and standards, we actively support and collaborate closely with the entire air transport community.
Occupational and Ground Safety is MAG's commitment to preventing work-related injuries and fatalities.
Embrace a safety culture by proactively encouraging employee participation in the MAG Safety Management System to reduce the likelihood of work-related incidents such as injuries and fatalities.
Security is crucial to ensure the safety and comfort of our passengers throughout their journey. It assures that the flight will arrive at its destination safely and that all passengers onboard deemed as safe flyers.
We consistently engage and inspire our employees to be highly productive, brand ambassadors, revenue generators, and innovation drivers, in line with the MAG's core values with an emphasis on creativity and innovation.
Learning and Development
Training and education are essential for retaining employees and reducing skilled workforce shortages. Given the increasing demand for workforce specialisation, MAG's employees are trained to ensure that their skill sets are relevant to customers and clients.
A safe and healthy workplace will boost employee morale and increase productivity while lowering employee turnover rate.
Employee welfare, talent attraction and retention in the company by fostering fair recruitment practices by embracing diversity and inclusion, integration of knowledge and experience among others are crucial factors. Low employee turnover is often correlated with effective human capital management and talent retention, which are well-established returns drivers.
Culture and Engagement
Equitable employee engagements will encourage a culture of high employee retention, sense of belonging and enable an organization to attract the most highly skilled employees. Organisation that fail to manage employee engagements that meets the expectations of their stakeholders may incur substantial losses owing to union pressure, reputational harm, and investor risk.
Corporate Social Responsibility (CSR)
CSR include initiatives, programs and voluntary contributions made by our organisation to empower deserving local and international communities.