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Mishandled Baggage matters
Kuala Lumpur International Airport
Ticket Office Level 5 (Departure Level) Main Terminal Building Kuala Lumpur International Airport.KLIA Office
For media related enquiries only, please email:
If you have enquiries about Malaysia Airlines' products and services, kindly contact our 24-hour call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia).
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Flight Simulator Sales & Marketing
Simulator Building Complex A-AA0202
Sultan Abdul Aziz Shah Airport
Selangor Darul Ehsan
+603 7840 2663
+603 7840 4369
+603 7847 3903
Our customers’ compliments and complaints are handled by our Customer Services team who can be contacted at firstname.lastname@example.org
If you live in a country within the EU, an Online Dispute Resolution platform has been set up by the European Commission which provides easy access to alternative dispute resolution (“ADR”). You can find out more about the Online Dispute Resolution service at http://ec.europa.eu/consumers/odr/.
Please note however that Malaysia Airlines is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.
Alternatively, you may log your complaint with the CAA’s Passenger Advice and Complaints team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/passengercomplaints. Under the subtitle 'How the CAA can Help' you will need to click on the link 'Refer your complaint to us'. You can then access the CAA's consumer portal where you can submit your complaint to PACT.
MH SSP is a self-service portal that simplifies and expedites the process of obtaining Malaysia Airlines’ Flight Disruption details by providing a cover letter for the purpose of your insurance claims.
Simply click here to submit your details and view the steps required to get your instant Insurance Confirmation letter. Kindly refer to your E-ticket/flight ticket to provide the required trip details.
- Please note that the Confirmation letter can only be generated after 48 hours from your actual flight date/time.
- The Confirmation letter is only applicable to MH-related flights (international & domestic).
- Not applicable on codeshare or oneworld member airlines.
- Kindly note that the Self Service Portal will only generate Flight Disruption cover letter for flights departing 25 October 2016 onwards. For any request for flight departing before 25 October 2016, you may submit your request via our website Feedback Form.