Before You Fly

Your Airport Guide

Keep important personal items (and everything else you need for a good flight) close at hand. Here’s what you should know about cabin baggage.

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Arrive at the Airport We kindly suggest arriving at the airport ahead of your departure time to be ready at the boarding gate. For international flights, please arrive at least 3 hours before departure, and for domestic flights, arriving 2 hours before your flight is recommended.

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Fragile items

Fragile Items Fragile or perishable objects, cash, jewellery, precious metals, electronics, silver, negotiable documents, business paperwork, passports, and other identifying documents or samples are not permitted in checked baggage.

We do accept fragile objects if they are packed and padded in factory-sealed shipping boxes designed to hold the item under inspection, cardboard tubes for sending letters, carrying cases or shipping containers made specifically for this purpose. A release form must be signed in order for fragile objects to be accepted without the proper packing. We also reserve the right to deny acceptance of any fragile items at our discretion. Delay in delivery of certain types of checked luggage may occur due to the unsuitability of such items as checked baggage and/or the inadequacy of their packing which may put them at risk of damage.

Items prohibited in checked and cabin baggage

Compressed gases, corrosives, poisons, flammable liquids, mercury, deadly weapons, acids, oxidiszing or explosive materials, radioactive materials, magnet materials, and undeclared ammunition are not permitted as checked or carry-on baggage on board an aircraft. Firearms and ammunition must be accepted under security handling as per airport authority regulations. Perishables are accepted subject to the state of release. Some examples of perishables are: Fresh or frozen foodstuffs such as fruits, vegetables, meats, poultry, bakery products, and dairy products. Floral and nursery stock such as flowers, fruits, and vegetables. Cut flowers and foliage such as floral displays. Seafood, despite being in the perishables category, is not permitted to be checked in because spillage or leakage from the seafood pack can cause corrosion damage to the structure of the aircraft, resulting in additional maintenance work and cost to Malaysia Airlines. Seafood can only be transported as cabin baggage. Weapons such as novelty or antique firearms, swords, knives, and similar items may be accepted as checked baggage as per Malaysia Airlines regulations but will not be permitted in the cabin.

Carriage of self-heating meals or ready-to-eat meals on board Malaysia Airlines flights Due to safety concerns, any form of self-heating meals or ready-to-eat meals carried in checked or cabin baggage by passengers or crew are now prohibited on all Malaysia Airlines flights. Self-heating meals or ready-to-eat meals include heat packs or self-heating packs such as quick and easy hot pot, rice, and drinks. These packs contain dangerous substances such as magnesium powder, iron powder, self-burning solid carbon, or corrosive calcium oxide that emit flammable gas on contact with water.

Battery-powered wheelchair and mobility aid

There are three types of batteries used with wheelchairs or mobility aid devices:

Dry battery (including integrated battery) Gel-type battery Wet (sealed, non-spillable) battery

Wet battery

Lithium-ion battery (also abbreviated to Li-ion or LiPo battery)

Battery-powered portable electronic smoking devices

Battery-powered portable electronic smoking devices Battery-powered portable electronic smoking devices are not allowed to be checked in. They are also not permitted as carry-on items unless: - They’re for personal use only - Spare batteries are individually protected by being placed in their original retail packaging or by insulating the terminals. - Each battery: Does not exceed a lithium content of 2 grams for lithium metal batteries. Does not exceed a Watt-hour rating of 100 Wh for lithium-ion batteries. Meets the requirements of each test in the UN Manual of Test and Criteria, Part III sub-section 38.3.

Mishandled Baggage

We understand that dealing with delayed or damaged baggage can be frustrating and we're sorry for any inconvenience caused. Please know that we take the handling of your belongings very seriously and rest assured that we are doing everything we can to make things right. Our dedicated team will work diligently to investigate the situation and keep you updated. However, if the final flight in your itinerary is not operated by Malaysia Airlines, you will need to lodge a report directly with the airline that you are flying with. At Malaysia Airlines, your safety and comfort are our top priority.

We understand how frustrating it can be to arrive at your destination without your checked baggage. Rest assured, we'll do everything we can to get it back to you as soon as possible. Please follow the simple steps below to report your delayed baggage:

1. Lodge a report. If you're still at the airport, please let us know right away by reporting it at the Baggage Office or through our online Self-Service Baggage Reporting Portal . If you've already left the airport, you can still report it through the same portal.

2. Keep your Reference Number. Once you have completed your report, you will receive a unique Reference Number to your case. Please ensure that you keep it safely for your next correspondence with us.

3. Trace your report status. Once you’ve submitted your report to us, you may track the progress of your report online through our Self-Service Baggage Reporting Portal.

4. Follow up on your report. With your Reference Number in hand, please feel free to connect with us if you have further questions. Kindly ensure that you contact your final arrival destination 's baggage office team so that they can assist you further.

Usually, we're able to locate delayed baggage within 24 hours and we'll even deliver it to your home, office, or hotel if it's allowed by local customs. As we strive to deliver the best Malaysian Hospitality, we hope you may reunite with your baggage soonest possible.

Accidents can happen sometimes while your baggage is in transit. We understand your frustration and we’d like to help make things right. Please follow the simple steps below so we can assist you further:

3. Trace your report status. Once you've submitted your report to us, you may track the progress of your report online through our Self-Service Baggage Reporting Portal .

4. Follow up on your report. With your Reference Number in hand, please feel free to connect with us if you have further questions. Do ensure to contact your final arrival destination's baggage office team so they can assist you further.

If you happen to leave something behind on one of our planes, don't worry. We’re here to help! Please follow the simple steps below:

1. Lodge a report. You may either stop by our Baggage Office when you arrive at your destination airport or submit a report online through our Lost and Found Property e-form and we’ll do our best to retrieve your item.

2. Trace your report status. Once you have completed the report, you will get a confirmation case number sent to your email where you can check the status of your report at your convenience.

If you need any help or information about mishandled baggage, please refer here .