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Malaysia Airlines Booking and Travel Flexibility 

 

Malaysia Airlines’ ticket change policy offers passengers the freedom and flexibility to rebook their tickets due to the travel restrictions currently in place. Travel with peace of mind with our enhanced ticket change flexibility, which valid for travel up until December 2022.

 

 

Last updated on 22 MAY 2022, 0820hrs (GMT+8)

 

Hand, Foot, and Mouth Disease (HFMD) Outbreak

 

Due to the Hand, Foot, and Mouth Disease (HFMD) outbreak in Malaysia, Malaysia Aviation Group airlines (Malaysia Airlines, Firefly, MASwings, and AMAL by Malaysia Airlines) recommend passengers infected with the disease postpone their travels until the illness has resolved. HFMD is highly contagious and may spread to others.

 

With immediate effect until 31 August 2022, Malaysia Airlines' passengers and family members travelling together showing symptoms of HFMD can defer their travel up to one (1) free change and fare difference or change/service fees waived. All rebooked/revised travel requests must be made by 30 October 2022 for travel to be completed by 31 December 2022.

 

An official letter by a medical practitioner is required to prove the diagnosis of HFMD.

 

Kindly proceed to our ticketing office or contact our call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia) or MH-appointed agents to assist with the ticket change.

 

 

Frequently Asked Questions.

The Ministry of Health Malaysia has announced an outbreak of HFMD, mainly among children in Malaysia.

 

1.    What is Hand, Foot, and Mouth Disease (HFMD)?

HFMD is a contagious infection that spreads through nasal and mouth secretions, and direct contact with the rash. It is commonly found among infants and children under 5 years old.

 

2.      What causes HFMD?

HFMD is typically caused by viruses from the Coxsackie or Enterovirus family.

 

3.    How to identify HFMD?

Rashes on the hands, feet, and around the mouth are signs of HFMD. The symptoms include fever, runny nose, sore throat, and lethargy.

 

4.    How long does it last?

The infectivity period is roughly 7 days, and the illness may last for up to 10 days.

 

5.    What should I do if my child has contracted HFMD?

While there are no specific medical treatments for HFMD, you may relieve symptoms by taking the following steps:

  • Ensure your child stays hydrated
  • Apply calming or anti-itch lotion for rashes
  • Monitor your child’s fever and seek a suitable over-the-counter medication, if needed

 

You should see a doctor if:

  • Your child’s fever lasts longer than 3 days
  • The symptoms are severe and/or do not improve after 10 days
  • Your child is very young, especially below 6 months

 

 

Kindly note that, effective 20 May 2022 to 31 August 2022, passengers displaying symptoms of HFMD are not allowed to board any Malaysia Airlines, Firefly, MASwings, and AMAL by Malaysia Airlines flights.

 

Keep your child safe from HFMD through frequent handwashing, and ensure they avoid touching their eyes, nose, and mouth. Regularly clean and disinfect frequently touched surfaces, toys, and shared items.

 

Book by 31 March 2023 for travel until 30 June 2023

Last updated on 2 SEP 2022, 1720hrs (GMT+8)

 

Malaysia Airlines is pleased to announce that it has extended the validity of its MH E-vouchers for booking until 31 March 2023 for travel until 30 June 2023.

 

MH E-vouchers holders can check the new validity of their vouchers at https://vouchers.malaysiaairlines.com/en-GB/CheckBalance  and use it to book their upcoming trip to any destination within Malaysia Airlines' network

 

Meanwhile, those with existing tickets issued for travel between 1 January 2020 and 29 October 2022 and were unable to travel due to flight changes/disruptions will have the option to rebook their travel by 31 March 2023 for travel until 30 June 2023 with one (1) time free date change as well as service fee and fare difference waived which apply for first-time change on the original tickets. The rebooking will be made for the same cabin and class, subject to availability. A fare difference and fee will apply for subsequent changes if the new travel date's fare is higher than the original ticket purchased. Fares will be reassessed at the time of rebooking.

 

Any refund requests will be reviewed and processed based on applicable local and international regulations on passenger rights that apply in these current unprecedented circumstances.

 

For more information,  customers can call the Malaysia Airlines Global Contact Centre at 1-300-88-3000 (in Malaysia), +603 7843 3000 (outside Malaysia) or their travel agent if the booking was made through a travel agency. Alternatively, visit here to find the respective country’s contact information.

 

 

 

 

Please note that bassinet seats are not available in Business Suite cabin. In case you want to proceed with your booking, please click "Continue"