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Malaysia Airlines Booking and Travel Flexibility 

 

Malaysia Airlines’ ticket change policy offers passengers the freedom and flexibility to rebook their tickets due to the travel restrictions currently in place. Travel with peace of mind with our enhanced open ticket change flexibility, which valid for travel up until 31st December 2021.

 

 

Last updated 19 JANUARY 2021, 1030hrs (GMT+8)

 

Malaysia Airlines offers customers more control over their travel arrangements with unlimited date change and the flexibility to change their destination in view of travel restrictions due to continued impact of COVID-19. 

 

Rebook Your Tickets 

  1. Applicable on all types of tickets issued on or before 30th June 2020. 
  2. The tickets issued must be for travels between 1st  January 2020 and 27th March 2021. 
  3. Rebook by 30th June 2021 for travel to be completed by 31st December 2021.
  4. A fare difference may apply if your new travel date's fare is higher than the original ticket fare purchased. Fares will be reassessed at the time of your rebooking.
  5. Passengers who have experienced flight cancellations between 1st January 2020 and 30th October 2021 are eligible for one free change with no fare difference (subject to conditions) and change/ service fees waived. The ticket will be valid for rebooking by 30th June 2021 and for travel on or before 31st December 2021.

The above-mentioned flexibility is applicable for both Malaysia Airlines operated flights and the airline's marketing flights. 

 

Cancel Your Tickets 

  1. Applicable on all types of tickets issued on or before 30th June 2020 
  2. A travel voucher/open ticket will be issued for your next travel to be booked by 30th June 2021 and completed by 31st December 2021.
  3. The cancellation fee for partially used and unused tickets will be waived. 

 

Request for Refund 

  1. Contact the Malaysia Airlines Global Contact Centre at 1-300-88-3000 (in Malaysia), +603 7843 3000 (outside Malaysia) to find out if you are eligible. 
  2. Alternatively, visit here to find your respective country's contact information, submit your request to us via our online Assistance Request form. 
  3. Please contact your travel agent for any refund or change request if you have booked through travel agency. 

Please note that refund requests will be reviewed and processed based on applicable local and international regulations on passenger rights that apply in these current unprecedented circumstances.

 

How can you extend your tickets? 

To change or convert your ticket to a travel voucher/open ticket, please submit your requests through our online Assistance Request form here or contact your travel agent accordingly.

Last updated 19 FEBRUARY 2021, 1530hrs (GMT+8)

 

Applicable wholly for domestic travel within Malaysia from 13th January to 4th March 2021 and does not apply to international tickets that include a domestic sector for example London – Kuala Lumpur – Kuching routes.

 

Rebook Your Ticket 

  1. Rebook by 30th June 2021 for travel to be completed by 31st December 2021. 
  2. All subsequent changes for deferred/new travel dates will reflect the current available fare.All subsequent changes for deferred/new travel dates will reflect the current available fare.

 

Cancel Your Ticket 

  1. Convert your ticket into a travel voucher/open ticket (applicable for all types of tickets except redemption tickets) 
  2. This travel voucher/open ticket can be used for your next travel before or on 31st December 2021.
  3. For those with redemption tickets, the options in the form of a full refund or a travel voucher is not applicable. Enrich members will be allowed to have their ticket open dated, with travel to be rebooked by 30th June 2021 and journey to be completed by 31st December 2021.

To rebook or cancel, please call our Global Contact Centre at 1-300-88-3000 (in Malaysia) or +603 7843 3000 (outside Malaysia).

 

 

 

 

Please note that bassinet seats are not available in Business Suite cabin. In case you want to proceed with your booking, please click "Continue"