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Other important information on products and services

 

Malaysia Airlines, delivering Malaysian Hospitality is at the heart of everything we do. Our customers' and employees' well-being is of the utmost importance to us; thus, we have put in place various enhanced protective measures with your best interests in mind. Please find out the vital information on our products and services to better plan your journey.

 

 

From 28 June 2021, under the Small Motorised Vehicles (Safety) Act 2020, all imports of power-assisted bicycles (PABs) and motorised personal mobility devices (PMDs), such as e-scooters, hoverboards, e-unicycles, and e-skateboards, are required to obtain approval from the Land Transport Authority (LTA) before importing these devices into Singapore.

 

Personal Mobility Aids (PMAs) that are designed to transport individuals with difficulties walking, such as motorised wheelchairs and mobility scooters, are not considered LTA-controlled goods.

 

Malaysia Airlines advises passengers to not bring the abovementioned PABs/PMDs into Singapore, and will not be held responsible for any costs or damage incurred.

 

Individuals who attempt to bring in PABs/PMDs without a valid import permit may be asked to return to their port of origin or disposed of their device on the spot for a fee, or may face penalties and have their device seized.

 

For more information, please visit the Land Transport Authority website here.

 

Please note that travel restrictions and advisories may change at short notice, and that you continue to be solely responsible for complying with all laws and/or travel requirements of jurisdictions to be flown from, into or over. Malaysia Airlines (MH) makes no representation or warranty (either express or implied) on the completeness or accuracy of the information contained herein, and shall not be liable for any errors or omissions, or any damages that may result from your access to, use of, and reliance on such information.

 

Last updated on 3 JUNE 2022, 1500hrs (GMT+8)

 

The World Health Organization (WHO) has reported of an outbreak of Monkeypox Infection (MPX), with the first case being reported in the first week of May 2022.

With immediate effect until 31 August 2022, Malaysia Airlines' passengers and family members travelling together showing symptoms of MPX can defer their travel up to one (1) free change and fare difference or change/service fees waived. All rebooked/revised travel requests must be made by 30 October 2022 for travel to be completed by 31 December 2022.

Kindly proceed to our ticketing office or contact our call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia) or MH-appointed agents to assist with the ticket change.

 

Frequently Asked Questions.

The WHO has reported of an outbreak of Monkeypox Infection (MPX) that has been detected in 30 countries, including the United Kingdom, United States, Australia, Spain and Portugal. Currently, there have been no confirmed positive cases detected in Malaysia.

  • What is Monkeypox Infection (MPX)?
    It is contagious and can infect humans of all ages. Its clinical appearance is similar to that of Chickenpox.
  •  

  • What causes MPX?
    The MPX infection is caused by virus, mainly of the Orthopoxvirus family.
  •  

  • How to identify MPX?
    Watery rashes (vesicles) on the face, body, and hands are signs of MPX. The symptoms of MPX include fever, headache, body ache, and the swelling of glands.
  •  

  • How long does it last?
    The infectivity period is roughly 7 days, and the illness may last for up to 10 days.
  •  

  • Can I still travel with MPX?
    International Health Authorities may not allow travellers with infectious diseases to enter their country. Authorities may require infected travellers to undergo a quarantine period of up to 21 days.

 

Kindly note that, effective immediately to 31 August 2022, passengers displaying symptoms of MPX are not allowed to board any Malaysia Airlines, Firefly, MASwings, and AMAL by Malaysia Airlines flights.

 

Last updated on 22 MAY 2022, 0820hrs (GMT+8)

 

Due to the Hand, Foot, and Mouth Disease (HFMD) outbreak in Malaysia, Malaysia Aviation Group airlines (Malaysia Airlines, Firefly, MASwings, and AMAL by Malaysia Airlines) recommend passengers infected with the disease postpone their travels until the illness has resolved. HFMD is highly contagious and may spread to others.

With immediate effect until 31 August 2022, Malaysia Airlines' passengers and family members travelling together showing symptoms of HFMD can defer their travel up to one (1) free change and fare difference or change/service fees waived. All rebooked/revised travel requests must be made by 30 October 2022 for travel to be completed by 31 December 2022.

An official letter by a medical practitioner is required to prove the diagnosis of HFMD.

Kindly proceed to our ticketing office or contact our call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia) or MH-appointed agents to assist with the ticket change.

 

 

Frequently Asked Questions.

The Ministry of Health Malaysia has announced an outbreak of HFMD, mainly among children in Malaysia.

  • What is Hand, Foot, and Mouth Disease (HFMD)?
    HFMD is a contagious infection that spreads through nasal and mouth secretions, and direct contact with the rash. It is commonly found among infants and children under 5 years old.
  •  

  • What causes HFMD?
    HFMD is typically caused by viruses from the Coxsackie or Enterovirus family.
  •  

  • How to identify HFMD?
    Rashes on the hands, feet, and around the mouth are signs of HFMD. The symptoms include fever, runny nose, sore throat, and lethargy.
  •  

  • How long does it last?
    The infectivity period is roughly 7 days, and the illness may last for up to 10 days.
  •  

  • What should I do if my child has contracted HFMD?
    While there are no specific medical treatments for HFMD, you may relieve symptoms by taking the following steps:

       

    • Ensure your child stays hydrated
    • Apply calming or anti-itch lotion for rashes
    • Monitor your child’s fever and seek a suitable over-the-counter medication, if needed

     

    You should see a doctor if:

    • Your child’s fever lasts longer than 3 days
    • The symptoms are severe and/or do not improve after 10 days
    • Your child is very young, especially below 6 months

     

    Kindly note that, effective 20 May 2022 to 31 August 2022, passengers displaying symptoms of HFMD are not allowed to board any Malaysia Airlines, Firefly, MASwings, and AMAL by Malaysia Airlines flights.

    Keep your child safe from HFMD through frequent handwashing, and ensure they avoid touching their eyes, nose, and mouth. Regularly clean and disinfect frequently touched surfaces, toys, and shared items.

     

Last updated on 30 MARCH 2022, 1430hrs (GMT+8)

  • The Relaxation of Interstate Travel for Fully Vaccinated Individuals within Malaysia

       

    • Effective 11 October 2021, all fully vaccinated individuals* can travel within Malaysia without requiring any police permit. Travellers under the age of 18 must be accompanied by fully vaccinated parents or guardians.

       

      *Fully vaccinated travellers are those with recognized WHO vaccine and have completed the maturity period (14 days or 28 days).
    •  

    • However, travels to Sabah and Sarawak are subject to the State Disaster Management Committee’s travelling requirement.
    •  

    • Exceptions to travel interstate are given to unvaccinated passengers due to medical conditions and travelling for emergency visits such as death. These passengers must provide a valid police permit and a verified letter from a registered medical practitioner (passenger with medical conditions).
    •  

    • Travellers must also ensure these criteria are fulfilled prior to travelling:

         

      • MySejahtera status remains low risk or casual contact with no symptoms.
      •  

      • Resides in non-enhanced MCO area.
      •  

      • Does not carry any COVID-19 symptoms such as fever, cough, and others.
      •  

      • Travellers are highly encouraged to check-in online via the airline’s mobile app or website here. For further queries, passengers may contact our Global Contact Centre at 1-300-88-3000 (within Malaysia) or 6-03-7843 3000 (outside Malaysia).
    •  

    • Exceptions to travel interstate are given to unvaccinated travellers due to medical conditions and travelling for emergency visits such as death. These travellers must provide a valid police permit and a verified letter from a registered medical practitioner (passenger with medical conditions).
  •  

  • Exit Requirements for Malaysians to Travel Abroad

       

    • Effective 11 October 2021, all Malaysians who have been fully vaccinated are allowed to travel abroad without presenting the MyTravelPass approval.
    •  

    • Travellers are to refer to destination country travel rules to understand the specific requirements (such as COVID-19 testing or quarantine measures) as these may differ according to each country’s own risk assessments. For detailed information, please refer here.
  •  

  • Amal by Malaysia Airlines Resumes Umrah Operations

       

    • Effective 8 February 2022, pilgrims departing for Saudi Arabia between 1 January to 7 January 2022 will be allowed to travel and must undergo quarantine at designated stations upon returning to Malaysia.
    •  

    • Returning pilgrims are also required to comply with the following protocols and procedures:

         

      • RT-PCR test 2 days before departure.
      •  

      • RT-PCR test upon arrival in Malaysia.
      •  

      • Undergo surveillance and observation orders for seven (7) days at the quarantine station.
      •  

      • If symptomatic, perform a COVID-19 detection test using RTK-Ag self-test.
      •  

      • Undergo RT-PCR test on Day 5.
    •  

    • Umrah pilgrims will only be given exemption from surveillance and observation orders on Day 8 if there is no extension on the quarantine period and tested negative for COVID-19.

 

Last updated on 23 AUGUST 2022, 0900hrs (GMT+8)

 

Effective 1 July 2022, Malaysia Airlines has reopened its Golden Lounge at Satellite Building in KL International Airport, marking the full commencement of all three of the airline’s Golden Lounge operations at the airport, including the Domestic and Regional Lounge.

 

Lounge

Operating Hours

International Golden Lounge at Satellite Building, KLIA

24 hours

Regional Golden Lounge at Main Terminal Building, KLIA

0500hrs - 2359hrs (GMT +8)

Domestic Golden Lounge at Main Terminal Building, KLIA

0500hrs - 2359hrs (GMT +8)

 

Operating hours of the Golden Lounges are subject to flight schedules.

 

Guests are reminded to take note of the current COVID-19 procedures and restrictions at our Golden Lounge for their safety and the safety of others. This includes the mandatory use of face masks and hand sanitiser prior to entering the buffet area.

 

Here are the third-party lounges that are operating:

Domestic Lounges

 

  • Plaza Premium Lounge, Kuching International Airport
  • Plaza Premium Lounge, Langkawi International Airport
  • Plaza Premium Lounge, Penang International Airport
  • Travel Club Lounge, Kota Kinabalu International Airport

 

International Lounges

 

  • Plaza Premium Lounge, Soekarno-Hatta International Airport
  • JAL Lounge, Narita International Airport
  • DNATA Marhaba Lounge/SATS Lounge, Singapore Changi Airport
  • Plaza Premium Lounge, Heathrow Airport
  • Executive Lounge, Tribhuvan International Airport
  • Miracle Lounge, Suvarnabhumi Airport
  • Araliya Lounge, Bandaranaike International Airport
  • Marhaba Lounge, Ninoy Aquino International Airport
  • The Coral Executive Lounge, Phuket International Airport
  • Song Hong Lounge, Noi Bai International Airport
  • KAL Lounge, Incheon International Airport
  • Plaza Premium Lounge, Phnom Penh International Airport
  • Plaza Premium Lounge, Sydney International Airport
  • Plaza Premium Lounge, Taiwan Taoyuan International Airport
  • Plaza Premium Lounge, Guangzhou Baiyun International Airport
  • Plaza Premium Lounge, Hong Kong International Airport
  • Primeclass Lounge, Prince Mohammad bin Abdulaziz International Airport
  • Plaza Premium Lounge, King Abdulaziz International Airport
  • Premier Lounge, Ngurah Rai International Airport
  • Plaza Premium Lounge, Indira Gandhi International Airport
  • Adani Lounge, Chhatrapati Shivaji Maharaj International Airport
  • EBL Lounge, Hazrat Shahjalal International Airport
  • Travel Club Lounge, Chennai International Airport
  • Plaza Premium Lounge, Rajiv Gandhi International Airport
  • Saphire Mandai Executive Lounge, Kualanamu International Airport
  • Le Saigonnais Lounge, Tan Son Nhat International Airport
  • Plaza Premium Lounge, Melbourne Airport
  • CIP Lounge, Yangon International Airport
  • Al Mourjan Business Lounge, Hamad International Airport
  • Platinum Lounge South, Hamad International Airport
  • Gold Lounge South, Hamad International Airport
  • Aspire Lounge, Perth Airport
  • Strata Lounge, Auckland Airport
  • Plaza Premium Lounge, Brisbane Airport
  • Qantas Lounge, Adelaide Airport
  • JAL Lounge, Haneda Airport
  • Blue Sky Premier Lounge, Sultan Syarif Kasim II International Airport (effective 24 August 2022)

 

 

Customers are encouraged to check the Malaysia Airlines’ website from time to time for the latest updates.

*Unvaccinated infants and children aged 17 years old and below must be accompanied by a parent or legal guardian who are fully vaccinated.

 

Last updated on 23 SEPTEMBER 2020, 1030hrs (GMT+8)

 

Effective 21st September 2020, Malaysia Airlines has reinstated the Economy Pre-Order Meal Service for flights to Sarawak, Sabah and ASEAN destinations. The complimentary meals are available for booking 30 days up to 24 hours prior to departure  via Manage My Booking service available in Malaysia Airlines’ booking platform. The service is not available on flights under 75 minutes.

 

This includes the special dietary pre-order meal service and may be limited on selected routes.

 

Meanwhile, the following in-flight offerings and services for all routes and classes (unless otherwise specified) will continue to be suspended until further notice:

     

  • In-Flight Magazines & Newspaper
  •  

  • In-Flight Amenities

       

    • Blankets & Pillows (on all cabin classes on selected routes, i.e. Domestic and ASEAN sectors)
  •  

  • In-Flight Amenities

       

    • Enrich voucher redemption services
    •  

    • Sales of Wi-Fi voucher
    •  

    • Sales of Seat Upgrade Voucher
  •  

  • In-Flight Pre-Ordered Meal Services

       

    • Chef-on-Call
    •  

    • Economy Meal Upgrade

 

Last updated on 10 OCTOBER 2020, 1230hrs (GMT+8)

 

As of 9th October 2020, Malaysia Airlines passengers may access Self-Service Check-In Kiosks

 

Click here for more info

 

Last updated on 20 MARCH 2020, 1700hrs (GMT+8)

 

In response to increasing travel schedule changes, border closure and flight cancellation stemming from COVID-19, MHinsure is providing medical coverage for selected travelers who require medical treatment for COVID-19 during the course of their travels.

 

Click here for more info

 

Last updated on 18 MAY 2021, 1230hrs (GMT+8)

 

Visit the oneworld Alliance COVID-19 Information Portal to learn about the protective measures its member airlines and airport hubs are taking during this time, as well as find entry restrictions for oneworld destinations.

 

Click here for more info

 

Last updated on 12 JANUARY 2022, 1430hrs (GMT+8)

 

Enrich is offering flexibility and further extended validity to Enrich members with Award Tickets redeemed on Malaysia Airlines operated flights and oneworld as well as Enrich partner airline flights.

 

Click here for more info

 

 

 

 

 

Please note that bassinet seats are not available in Business Suite cabin. In case you want to proceed with your booking, please click "Continue"