Temporary Flight Suspension between Kuala Lumpur- Seoul- Kuala Lumpur
Effective 13 March 2020, the Malaysian Government will impose travel restriction to all Iranian, Italian and South Korean nationals. Malaysians returning from these countries will be subject to a compulsory 14 days quarantine.
Due to the restrictions, Malaysia Airlines will be temporarily suspending its 12x weekly service between Kuala Lumpur and Seoul, until 31 March 2020.
Malaysia Airlines will operate its last flights on 12 March 2020 via MH66 from Kuala Lumpur to Seoul (Incheon) and the return leg MH67 on 13 March 2020 from Seoul (Incheon) to Kuala Lumpur.
Passengers affected by the cancellation are entitled to request for an alternative travel date for travel up until 31 December 2020, or request for a full refund, or opt to be rerouted to other destinations within Greater China (Shanghai, Beijing, Guangzhou, Hong Kong or Xiamen) or Japan region (Narita and Osaka).
Applicable fees for refund and reissuance will be waived. However any fare difference due to changes to travel date or routing will apply.
We wish to also inform that our Global Contact Centre line is currently experiencing an unusually high volume of calls. We are doing everything possible to serve all our customers during this time and we appreciate your patience and understanding while we work through all calls and requests.
If you have non-immediate flight departures (more than 48 hours to departure), you can submit a change request online, via the online Assistance Request form at https://www.malaysiaairlines.com/hq/en/advisory/coronavirus-entry-restrictions.html. This helps to ease congestion and allows us to prioritise those customers booked on immediate flights.
Last updated 20 March 2020, 1300hrs (GMT+8)