• Travel Advisory: COVID-19: Important Notice to Passengers Read more
  • Travel Advisory: Interchangeable tickets between Malaysia Airlines and Firefly Read more
  • Travel Advisory: Malaysia Airlines understands the concerns and uncertainty surrounding air travel amidst the COVID-19 outbreak Read more
Skip to Navigation Skip to Content Skip to Footer
country flag
Remember my settings

 

 

 

Enrich Redemption Waiver Policy

 

 

Due to the current travel restrictions, Enrich members with redemption tickets will be entitled to the following waiver policy, effective 27 March 2020:

 


Scope
Destination
Waiver
Malaysia Airlines Flight Cancellation/ Retiming
ALL
Malaysia Airlines destinations
  • Member is entitled for a full Miles refund.
  • Miles will be extended without any charge with a one year validity. from the date of the expired Miles.
Full Redemption With Miles / Miles & Cash / Enrich Based Fixed Miles Redemption & Redemption Upgrade
ALL
Malaysia Airlines destinations

FULLY UNUSED REDEMPTION TICKET ISSUED FROM JANUARY 2020 ON MALAYSIA AIRLINES OPERATED FLIGHTS

  • Member is not entitled for a refund.
  • Member is entitled for the Ultimate Flexibility Policy.
  • Member is allowed to re-book or re-route journey to be completed within one year from the original date of the ticket issued/redeemed.
  • Fare difference costs may apply for any change of the travel fare class or route, if the new fare is higher.
  • If the new fare is lower, any balance Miles will not be refunded.
  • No Show fees will be waived.

PARTLY USED REDEMPTION TICKET ISSUED FROM JANUARY 2020 ON MALAYSIA AIRLINES OPERATED FLIGHTS

  • Member is not entitled for a refund.
  • Member is entitled for the Ultimate Flexibility Policy.
  • Only date change is allowed, and travel must be completed within one year from the 1st leg of journey.
  • Fare difference cost may apply for any change of the travel fare class, if the new fare is higher.
  • If the new fare is lower, any balance Miles will not be refunded.
  • No Show fees will be waived.

UNUSED OR PARTLY USED REDEMPTION TICKETS ISSUED FROM MARCH 2019 ON MALAYSIA AIRLINES OPERATED FLIGHTS WHICH EXPIRES IN 2020

  • Unused Redemption Ticket
    • Member may rebook or reroute and complete the travel within one year from original date of ticket issued/redeemed.
  • Partly Used Redemption Ticket
    • Member may rebook and complete the travel within one year from the 1st leg of journey.
      OR
    • For Fully Unused ticket, member may be entitled for full refund.
    • For Partly Used ticket, the fare will be re-assessed and any Miles balance, will be refunded.
    • Any extendable expired Miles will be extended till 31 December 2020 only.
    • No Show fees will be waived.

REDEMPTION UPGRADE

  • Refund of Miles will be based on revenue ticket fare rules.
  • If revenue ticket is refunded, Enrich Miles will also be refunded.
  • Any extendable expired Miles will be extended till 31 December 2020 only.

*Other Enrich Terms & Conditions may apply

Redemption on oneworld and Enrich Partner Airline
All oneworld and Enrich Partner Airlines’ destinations
Revision to tickets redeemed on oneworld and Enrich Partner Airline flights:

  1. WITHIN 6 MONTHS VALIDITY FROM 1ST LEG OF TRAVEL DATE BOOKED
    UNUSED TICKET :
  • No Refund.
  • Rebook or reroute is allowed on same airline and same booking class redeemed.
  • USD20 one-time change fee waived.
  • Miles difference may apply for any change to higher booking class or reroute, that requires more Miles.
  • Miles balance will not be refunded.

    PARTLY USED TICKET :
  • No Refund.
  • Only rebooking allowed on same airline and same booking class redeemed.
  • USD20 one-time change fee waived.
  • Miles difference may apply for any change to higher booking class.

  1. EXTENSION TO ONE YEAR FROM 1ST LEG OF TRAVEL DATE BOOKED
    UNUSED TICKET :
  • No refund.
  • Rebook or reroute is allowed on same airline and same booking class redeemed with travel to be completed within the one year.
  • USD20 one-time change fee waived.
  • USD40 extension fee will apply.
  • Miles difference may apply for any change to higher booking class or reroute, that requires more Miles.
  • Miles balance will not be refunded.

    PARTLY USED TICKET :
  • Only rebooking allowed on same airline and same booking class redeemed with travel to be completed within the one year.
  • USD20 one-time change fee waived.
  • USD40 extension fee will apply.
  • Miles difference may apply for any change to higher booking class.


 

Last updated 3 April 2020, 1040hrs (GMT+8)

 

 

Please note that bassinet seats are not available in Business Suite cabin. In case you want to proceed with your booking, please click "Continue"