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Enrich Redemption Waiver Policy

 

Due to the continued COVID-19 crisis, Enrich is offering flexibility and further extended validity to Enrich members with Award Tickets redeemed on Malaysia Airlines operated flights and oneworld as well as Enrich partner airline flights for ticket issued on or before 30 June 2020.

 

However, these waivers will no longer apply for ticket(s) issued beyond 30 June 2020.

 

execute
Scope
Destination
Waiver
  1. MALAYSIA AIRLINES FLIGHT CANCELLATION OR RETIMING
  2. FULL MILES REDEMPTION TICKETS
  3. MILES & CASH REDEMPTION
  4. ENRICH BASED FIXED MILES REDEMPTION
ALL
Malaysia Airlines destinations redeemed on Malaysia Airlines Operated Flights only
EXTENDED TICKET VALIDITY:
  • Applies to all MH tickets issued on or before 30 June 2020.
  • Applies to tickets issued for travel between 1 January to 31 December 2020 only.
  • Ticket validity is extended for travel up to 30 June 2021.
  • Rebooking must be made by 31 December 2020.
  • All travels must be completed on or before 30 June 2021.
  • Applicable for fully unused and partly used redemption tickets.

FULLY UNUSED REDEMPTION TICKET:
  • No Refund.
  • Re-book and re-route allowed for travel within extended ticket validity.
  • All change/cancellation/ticket reissuance/no-show fees are waived for travels in 2020.
  • ‘No Show’ fees will apply, if applicable.
  • Rebooking must be made by 31 December 2020.
  • Travel must be completed by 30 June 2021. Fare will be reassessed.
    • If the new fare and taxes are higher, the fare difference will be collected.
    • If the new fare is lower, any Miles balance will not be refunded.

PARTLY USED REDEMPTION TICKET
  • No Refund.
  • Flexibility to change date of travel only within extended ticket validity
  • All change/cancellation/ticket reissuance/no-show fees are waived for travels in 2020.
  • ‘No Show’ fees will apply, if applicable.
  • Re-booking must be made by 31 December 2020.
  • Travel must be completed by 31 June 2021.
  • Fare will be reassessed.
    • If the new fare and taxes are higher, the fare difference will be collected.
    • If the new fare is lower, any Miles balance will not be refunded.

Effective 01 July 2020:
  1. Normal Award/redemption ticket terms and conditions apply for members whose ticket issued on/after 1 July 2020.
  1. REDEMPTION UPGRADE
ALL
Malaysia Airlines destinations
  • No refund.
  • The normal purchased ticket fare rules apply.

  • Effective 01 July 2020:
    1. Normal Award/redemption ticket terms and conditions apply for members whose ticket issued on/after 1 July 2020.
    1. ONEWORLD REDEMPTION TICKET
    2. COMBINATION OF MALAYSIA AIRLINES & ONEWORLD PARTNER AIRLINE REDEMPTION TICKET
    3. ENRICH PARTNER AIRLINE REDEMPTION TICKET
    All oneworld and Enrich Partner Airlines’ destinations
    1. WITHIN 6 MONTHS VALIDITY FROM 1ST LEG OF TRAVEL DATE BOOKED
        UNUSED REDEMPTION TICKET:
    • No Refund.
    • Rebook or reroute is allowed on same airline and same booking class redeemed.
    • USD20 one-time change fee waived.
    • Miles difference may apply for any change to higher booking class or reroute, that requires more Miles.
    • Change to lower booking class, Miles balance will not be refunded.

        PARTLY USED REDEMPTION TICKET:
    • No Refund.
    • Only rebooking allowed on same airline and same booking class redeemed.
    • USD20 one-time change fee waived.
    • Miles difference may apply for any change to higher booking class.
    • Change to lower booking class, Miles balance will not be refunded.

    1. EXTENSION TO ONE YEAR FROM 1ST LEG OF TRAVEL DATE BOOKED
        UNUSED REDEMPTION TICKET:
    • No refund.
    • Rebook or reroute is allowed on same airline and same booking class redeemed with travel to be completed within the one year.
    • USD20 one-time change fee waived.
    • USD40 extension fee will apply.
    • Miles difference may apply for any change to higher booking class or reroute, that requires more Miles.
    • Change to lower booking class, Miles balance will not be refunded.

        PARTLY USED REDEMPTION TICKET:
    • Only rebooking allowed for travel on same airline and same booking class redeemed with travel to be completed within the one yea
    • USD20 one-time change fee waived.
    • USD40 extension fee will apply.
    • Miles difference may apply for any change to higher booking class.
    • Change to lower booking class, Miles balance will not be refunded.

    Note:
    Effective 01 July 2020:
    1. Members who redeemed tickets for travel on oneworld or partner airlines on/after 01 July 2020 will be subject to the normal redemption terms and conditions.
    2. Waivers and extension of ticket to one-year on oneworld and partner airline redemption ticket will no longer apply.

     

    Last updated 7 July 2020, 1200hrs (GMT+8)

     

     

     

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