Closure of check-in kiosks in KLIA

Malaysia Airlines has taken a number of proactive actions as part of its commitment to reducing the spread of the COVID-19 pandemic by championing safety and health measures in protecting our passengers and staff.

Effective 25 March 2020, Malaysia Airlines will temporarily suspend the use of check-in kiosks at KLIA due to health and safety reasons. The suspension also includes other airlines utilising the kiosks at KLIA.

Passengers will still be able to check-in via mobile and web however, are strongly advised to proceed to the airline’s check-in counters for mandatory validation of their travel documents to ensure their eligibility to travel to their intended destination. This is to avoid any foreseeable inconveniences such as denied entry due to the ongoing changes in border restrictions imposed by different governments worldwide.

Additionally, the Single Token journey concept at KLIA for Malaysia Airlines’ flights to Tokyo Narita and Osaka has also been indefinitely postponed.

Malaysia Airlines has also introduced stringent social distancing protocols at check-in counters at KLIA by spacing the operational check-in counters, decreasing contact between passengers.

Last updated 23 March 2020, 1515hrs (GMT+8)