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Mishandled Baggage matters
Kuala Lumpur International Airport
Ticket Office Level 5 (Departure Level) Main Terminal Building Kuala Lumpur International Airport.KLIA Office
WELCOME to the MH Self Service Portal (MH SSP)
Our customers are very important to us here at Malaysia Airlines. In our efforts to provide you with a more seamless journey, several enhanced self-service options have been added, via our MH Self-Service Portal (MH SSP).
You can now manage all your travel needs and requests at your convenience, by accessing a single platform.
What’s more is that it’s fast, easy and safe!
All you need to do is click here and we will take you right to MH SSP.
For media related enquiries only, please email:
If you have enquiries about Malaysia Airlines' products and services, kindly contact our 24-hour call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia).
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Flight Simulator Sales & Marketing
Simulator Building Complex A-AA0202
Sultan Abdul Aziz Shah Airport
Selangor Darul Ehsan
+603 7840 2663
+603 7840 4369
+603 7847 3903
Our customers’ compliments and complaints are handled by our Customer Services team who can be contacted at [email protected]
If you live in a country within the EU, an Online Dispute Resolution platform has been set up by the European Commission which provides easy access to alternative dispute resolution (“ADR”). You can find out more about the Online Dispute Resolution service at http://ec.europa.eu/consumers/odr/.
Please note however that Malaysia Airlines is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.
Alternatively, you may log your complaint with the CAA’s Passenger Advice and Complaints team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/passengercomplaints. Under the subtitle 'How the CAA can Help' you will need to click on the link 'Refer your complaint to us'. You can then access the CAA's consumer portal where you can submit your complaint to PACT.