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Types of Check-in
Check-in times
- Web check-in: from 48 hours and up to 90 minutes before your flight.
- Mobile check-in: from 48 hours and up to 90 minutes before your flight.
How to check in
- Select your flight date (please choose the first leg of your flight that is operated by Malaysia Airlines).
- Enter your booking reference or e-ticket number and follow the remaining simple steps to complete check-in.*
- Choose your preferred boarding pass option and bring it with you to the airport:
- Mobile boarding pass
- Apple Passbook
- If you have baggage to check-in, just proceed to the bag drop counters:
- International Airports:
- At least 60 minutes before your flight for international flights.
- Kuala Lumpur International Airport:
- At least 60 minutes before your flight for domestic flights.
- At least 60 minutes before your flight for international flights.
- Peninsular Malaysia, Sabah, and Sarawak airports:
- At least 60 minutes before your flight for domestic flights.
- At least 60 minutes before your flight for international flights.
- International Airports:
- If you only have carry-on baggage, please present your boarding pass and identification document at security and proceed to the gate (please note boarding gate closes 30 minutes before the departure time).
* 6-character alphanumeric for booking reference number or 13-digit for e-ticket number.
** Mobile Check-in with mobile boarding pass is only available for travel on pure Malaysia Domestic routes, and Malaysia to and from ASEAN destinations.
***Electronic items recalled by manufacturers are not permitted to be checked-in. Please proceed to our check-in counters to declare your items.
Counter Check-in
Present your travel documents at the airport counter, check-in and obtain your boarding pass.
Kuala Lumpur International Airport
Please note that self-check-in is mandatory for all Economy Class passengers flying out of Kuala Lumpur International Airport (KLIA) on Malaysia Airlines (subjected to applicable flights).
- Closure of check-in counter: 60 minutes before departure for domestic and international flights.
- Closure of departure gate: 30 minutes before departure for domestic and international flights.
International Airports
- Closure of check-in counter: 60 minutes before departure for international flights.
- Closure of departure gate: 30 minutes before departure for international flights.
Domestic Airports
- Closure of check-in counter: 60 minutes before departure for domestic and international flights.
- Closure of departure gate: 30 minutes before departure for domestic and international flights.
Kuala Lumpur City Air Terminal (KL CAT)
If you're using the KLIA Ekspres train service, you can check-in at KL CAT located inside the KL Sentral station. You may also check in your bags – every piece of luggage is bar-coded for easy tracking, and is integrated with the KLIA baggage handling system. Available for holders of valid KLIA Ekspres and KLIA Transit tickets only.
Availability: Minimum 2 hours before departure for international flights, 1.5 hours for domestic flights without checked baggage.
Through check-in for guests holding separate tickets
You can now perform through check-in over the counter if you’re travelling on separate tickets on the following flights operated by Malaysia Airlines (MH) connecting with our oneworld or codeshare partner carriers. With this facility, you’ll enjoy the convenience of having your bags checked through to your final destination when you check in.
Applicable Flights Example
Malaysia Airlines connecting with Firefly or MASwings
Malaysia Airlines connecting with oneworld partners
Kuala Lumpur > MH > Sydney > QF* > Auckland
*Qantas (QF), oneworld partner
Malaysia Airlines connecting with any MH flight number on codeshare partners.
Melbourne > MH > Kuala Lumpur > MH* > Doha
*Operated by Qatar Airways (QR), oneworld codeshare partner.
Perth > MH > Kuala Lumpur > MH* > Mauritius
*Operated by Air Mauritius (MK), non-oneworld codeshare partner.
Narita > MH/MH* > Kuala Lumpur > MH** > Abu Dhabi
* Operated by Japan Airlines (JL), oneworld codeshare partner.
** Operated by Etihad Airways (EY) non-oneworld codeshare partner.
Hong Kong > MH > Kuala Lumpur > BI* > Bandar Seri Begawan
* Operated by Malaysia Airlines, Royal Brunei Airlines (BI) codeshare on MH.
MH flight number on codeshare partners connecting with flights operated by code share partners.
Kuala Lumpur > MH/MH* > Amsterdam > KL > Copenhagen
*Operated by KLM (KL), non-oneworld codeshare partner.
Kuala Lumpur > MH/MH* > Hong Kong > CX > Los Angeles
*Operated by Cathay Pacific, oneworld codeshare partner.
Involuntary rerouting instances involving passengers with separate tickets
Enrich redemption: Enrich members holding separate tickets travelling on MH connecting with oneworld/codeshare partners
Kuala Lumpur > MH > London > BA* > Edinburgh
*British Airways, oneworld partner
Through check-in of baggage to final destination is not available on the following flight connections.
Flight Example
Between MH and non-oneworld partners
Between MH and non-codeshare partners.
Kuala Lumpur > MH > Paris > LH* > Frankfurt
Kuala Lumpur > MH >Sydney > NZ** > Auckland
Kuala Lumpur > MH > Shanghai > MU***> Xiamen
* Lufthansa
** Air New Zealand
*** China Eastern
Separate ticket check-in requirements for oneworld multi-sector journey
Effective 1 June 2016, oneworld alliance members are not obligated to offer through check in services for passengers and their baggage to their final destination when they travel on separate tickets on separate bookings. This means that if you have chosen to purchase two or more separate tickets on separate bookings for travel with one or more oneworld carriers, you may have to check yourself and your baggage in again at the end of each sector.
Malaysia Airlines will however, continue to through check-in passengers and baggage to their final destination for travel on one or more oneworld carriers where travel begins with Malaysia Airlines, even if the sectors are ticketed separately on separate bookings. Please note that this may not be possible on your return journey if travel begins with another oneworld member airline that chooses to adhere to the new oneworld obligation.
This facility lets you check in, choose your preferred seat, and print your baggage tag and boarding pass on the spot at the airport in just a few simple steps. After checking in, you can proceed to the bag drop off counter if you have baggage to check in or make your way straight to the boarding gate if you’re carrying none.
The check-in kiosks are available at Kuala Lumpur International Airport, Kuching, Kota Kinabalu, Kota Bharu, Johor Bahru and Langkawi. Self check-in is mandatory for all passengers with the exception for flights to Kathmandu and Dhaka.
The self check-in service is open to all passengers except:
- Passengers with Special Service Request which requires staff assistance.
- Passengers in a group of more than nine people.
- Passengers on standby status.
Availability
- Domestic and International flights: 48 hours up to 60 minutes before departure
SELF PRINT BAGGAGE TAG FOR ALL ECONOMY CLASS FLIGHTS OUT OF KUALA LUMPUR INTERNATIONAL AIRPORT
Effective 18 August 2016, Malaysia Airlines will be introducing Self Print Baggage Tag for all domestic and international flights on Economy Class out of Kuala Lumpur International Airport (KLIA) to help reduce check-in time.
With the service in place, you will need to print your baggage tag at the self-service check-in kiosks and tag your baggage before proceeding to the baggage drop counter. There will be instructions on the tag and standees at the airport to help you with the tagging process.
If you’ve already checked-in via web and mobile, you are also required to go to the check-in kiosk to print your baggage tag before proceeding to the baggage drop counter.
Please ensure that your bags are within the baggage allowance to prevent any delays at the baggage drop counter.
If your baggage exceeds the given allowance, you will need to go to the bag drop counter to process the excess baggage. You will then be directed to the excess baggage counter to make payment before your baggage is accepted.
*Electronic items recalled by manufacturers are not permitted to be checked-in. Please proceed to our check-in counters to declare your items.
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