Malaysia Airlines is now on WhatsApp, the first airline in Malaysia to introduce this service
KLIA, 3 September 2018: Malaysia Airlines today launched its official presence on WhatsApp, enabling customers to receive their flight booking confirmation and flight status directly through the messaging app. The national carrier is the first airline in Malaysia and amongst very few in the world to integrate with the WhatsApp Business solution.
This follows three of its recently announced digital solutions, MHguardian, MHfeedback and MHchat in April 2018 and in line with its journey to digitalization.
Malaysia Airlines will continue to offer more services in the future and allow its guests to receive important updates such as check-in, schedule and other operational notifications via the messaging app. This new platform is offered in addition to the airline’s traditional methods of communication of email and SMS.
Malaysia Airlines’ Group Chief Executive Officer Izham Ismail said, “We are extremely excited to be the first in Malaysia and one of the first few airlines in the world to offer this new service on WhatsApp. The WhatsApp Business solution will enable us to reach out to more passengers as WhatsApp is one of the most popular messaging applications with more than 1.5 billion users worldwide. The new service will go a long way towards enhancing the customer experience for today’s always connected customers.”
He added, “Malaysian Hospitality is not just about the service. It is about making the journey more convenient for our passengers.”
Malaysia Airlines’ customers can opt in to this service by sending any WhatsApp message to the number +603 8777 4570 or by clicking on this link, http://bit.ly/mhwhatsapp.