• Travel Advisory: Restriction on Carriage of Older Generation 15-Inch MacBook Pro on Malaysia Airlines Read more
  • Browser outdated: Flight search is not supported in IE version 10 or lesser. Please visit malaysiaairlines.com with supported browser.

    Browser update: Please use Microsoft edge for better experience.

Flight search is not supported in IE version 10 or lesser. Please visit malaysiaairlines.com with supported browser.

Please use Microsoft edge for better experience.

Skip to Navigation Skip to Content Skip to Footer
country flag
Remember my settings

 

 

Malaysia Airlines Booking and Travel Flexibility 

 

Malaysia Airlines’ ticket change policy offers passengers the freedom and flexibility to rebook their tickets due to the travel restrictions currently in place. Travel with peace of mind with our enhanced open ticket change flexibility, which valid for travel up until June 2022.

 

 

Last updated 20 APRIL 2021, 1830hrs (GMT+8)

 

Due to the continued impact of COVID-19, Malaysia Airlines offers customers who have experienced flight disruptions more control over their travel arrangements with one free change and fare difference or change/service fees waived.

 

Rebook Your Tickets

  • Applicable for tickets issued for travels between 1 January 2020 to 30 October 2021 only  
  • Rebook by 31 December 2021 for travel to be completed by 30 June 2022.
  • No changes to the original destination
  • A fare difference may apply for subsequent changes if your new travel date's fare is higher than the original ticket fare purchased. Fares will be reassessed at the time of your rebooking.

Cancel Your Tickets

  • Applicable for tickets issued for travels between 1 January 2020 to 30 October 2021 only.
  • A travel voucher/open ticket will be issued for your next travel to be booked by 31 December 2021 for travel to be completed by 30 June 2022.
  • The cancellation fee for partially used and unused tickets will be waived.

 

Request for Refund

  • Contact the Malaysia Airlines Global Contact Centre at 1-300-88-3000 (in Malaysia), +603 7843 3000 (outside Malaysia) to find out if you are eligible.
  • Alternatively, visit here to find your respective country’s contact information, submit your request to us via our online Assistance Request  form.
  • Please contact your travel agent for any refund or change request if you have booked through a travel agency.
  • Please note that refund requests will be reviewed and processed based on applicable local and international regulations on passenger rights that apply in these current unprecedented circumstances.

 

How can you extend your tickets?

To change or convert your ticket to a travel voucher/open ticket, please submit your requests through our online Assistance Request form here or contact your travel agent accordingly.

Last updated 16 APRIL 2021, 1600hrs (GMT+8)

 

Malaysia Airlines offers customers more control over their travel arrangements with unlimited date change and the flexibility to change their destination in view of travel restrictions due to continued impact of COVID-19. 

 

Rebook Your Tickets 

  1. Applicable on all types of tickets.
  2. The tickets issued must be for travels between 1st January 2020 to 30th October 2021.
  3. Rebook by 31st December 2021 for travel to be completed by 30th June 2022.
  4. A fare difference may apply if your new travel date's fare is higher than the original ticket fare purchased. Fares will be reassessed at the time of your rebooking.
  5. Passengers who have experienced flight cancellations between 1st  January 2020 and 30th October 2021 are eligible for one free change with no fare difference (subject to conditions) and change/ service fees waived. The ticket will be valid for rebooking by 31st December 2021 for travel to be completed by 30th June 2022.

The above-mentioned flexibility is applicable for both Malaysia Airlines operated flights and the airline's marketing flights. 

 

Cancel Your Tickets 

  1. Applicable on all types of tickets issued for travel on or before 30th October 2021.
  2. A travel voucher/open ticket will be issued for your next travel to be booked by 31st December 2021 for travel to be completed by 30th June 2022.
  3. The cancellation fee for partially used and unused tickets will be waived. 

 

Request for Refund 

  1. Contact the Malaysia Airlines Global Contact Centre at 1-300-88-3000 (in Malaysia), +603 7843 3000 (outside Malaysia) to find out if you are eligible. 
  2. Alternatively, visit here to find your respective country's contact information, submit your request to us via our online Assistance Request form. 
  3. Please contact your travel agent for any refund or change request if you have booked through travel agency. 

Please note that refund requests will be reviewed and processed based on applicable local and international regulations on passenger rights that apply in these current unprecedented circumstances.

 

How can you extend your tickets? 

To change or convert your ticket to a travel voucher/open ticket, please submit your requests through our online Assistance Request form here or contact your travel agent accordingly.

Last updated 16 APRIL 2021 1630hrs (GMT+8)

 

Applicable wholly for domestic travel within Malaysia from 13 March to 28 April 2021 and does not apply to international tickets that include a domestic sector for example London – Kuala Lumpur – Kuching routes. 

 

Rebook Your Ticket 

  1. Rebook by 30th June 2021 for travel to be completed by 31st December 2021. 
  2. All subsequent changes for deferred/new travel dates will reflect the current available fare. All subsequent changes for deferred/new travel dates will reflect the current available fare.

 

Cancel Your Ticket 

  1. Convert your ticket into a travel voucher/open ticket (applicable for all types of tickets except redemption tickets).
  2. This travel voucher/open ticket can be used for your next travel before or on 31st December 2021.
  3. For those with redemption tickets, the options in the form of a full refund or a travel voucher is not applicable. Enrich members will be allowed to have their ticket open dated, with travel to be rebooked by 30th June 2021 and journey to be completed by 31st December 2021.
  4. This travel voucher/open ticket can be used for your next travel before or on 31st December 2021.
  5. For those with redemption tickets, the options in the form of a full refund or a travel voucher is not applicable. Enrich members will be allowed to have their ticket open dated, with travel to be rebooked by 30th June 2021 and journey to be completed by 31st December 2021.

 

To rebook or cancel, please call our Global Contact Centre at 1-300-88-3000 (in Malaysia) or +603 7843 3000 (outside Malaysia).

 

 

 

 

Please note that bassinet seats are not available in Business Suite cabin. In case you want to proceed with your booking, please click "Continue"