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Malaysia Airlines Booking and Travel Flexibility 

 

Malaysia Airlines’ ticket change policy offers passengers the freedom and flexibility to rebook their tickets due to the travel restrictions currently in place. Travel with peace of mind with our enhanced ticket change flexibility, which valid for travel up until December 2022.

 

 

Last updated on 22 MAY 2022, 0820hrs (GMT+8)

 

Hand, Foot, and Mouth Disease (HFMD) Outbreak

 

Due to the Hand, Foot, and Mouth Disease (HFMD) outbreak in Malaysia, Malaysia Aviation Group airlines (Malaysia Airlines, Firefly, MASwings, and AMAL by Malaysia Airlines) recommend passengers infected with the disease postpone their travels until the illness has resolved. HFMD is highly contagious and may spread to others.

 

With immediate effect until 31 August 2022, Malaysia Airlines' passengers and family members travelling together showing symptoms of HFMD can defer their travel up to one (1) free change and fare difference or change/service fees waived. All rebooked/revised travel requests must be made by 30 October 2022 for travel to be completed by 31 December 2022.

 

An official letter by a medical practitioner is required to prove the diagnosis of HFMD.

 

Kindly proceed to our ticketing office or contact our call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia) or MH-appointed agents to assist with the ticket change.

 

 

Frequently Asked Questions.

The Ministry of Health Malaysia has announced an outbreak of HFMD, mainly among children in Malaysia.

 

1.    What is Hand, Foot, and Mouth Disease (HFMD)?

HFMD is a contagious infection that spreads through nasal and mouth secretions, and direct contact with the rash. It is commonly found among infants and children under 5 years old.

 

2.      What causes HFMD?

HFMD is typically caused by viruses from the Coxsackie or Enterovirus family.

 

3.    How to identify HFMD?

Rashes on the hands, feet, and around the mouth are signs of HFMD. The symptoms include fever, runny nose, sore throat, and lethargy.

 

4.    How long does it last?

The infectivity period is roughly 7 days, and the illness may last for up to 10 days.

 

5.    What should I do if my child has contracted HFMD?

While there are no specific medical treatments for HFMD, you may relieve symptoms by taking the following steps:

  • Ensure your child stays hydrated
  • Apply calming or anti-itch lotion for rashes
  • Monitor your child’s fever and seek a suitable over-the-counter medication, if needed

 

You should see a doctor if:

  • Your child’s fever lasts longer than 3 days
  • The symptoms are severe and/or do not improve after 10 days
  • Your child is very young, especially below 6 months

 

 

Kindly note that, effective 20 May 2022 to 31 August 2022, passengers displaying symptoms of HFMD are not allowed to board any Malaysia Airlines, Firefly, MASwings, and AMAL by Malaysia Airlines flights.

 

Keep your child safe from HFMD through frequent handwashing, and ensure they avoid touching their eyes, nose, and mouth. Regularly clean and disinfect frequently touched surfaces, toys, and shared items.

 

Last updated on 18 APRIL 2022, 1300hrs (GMT+8)

 

Malaysia Airlines Booking and Travel Flexibility for Malaysia to Japan market

 

Rebook Your Tickets

  • Applicable for tickets issued in Malaysia for travels on/before 30 June 2022
  • Passengers are allowed to make changes at any time with no limit
  • The changes and service fees for tickets that are reissued / revalidated will be waived
  • However, in the case of No Show, tickets will be forfeited, and no changes are permitted

 

Ticket cancellation on involuntary changes

  • Applicable for flight tickets affected by flight cancellation or schedule change for more than two hours or resulting in misconnection between Malaysia Airlines/Malaysia Airlines flights irrespective of issued in the same ticket or separate tickets
  • However, in the case of No Show, tickets will be forfeited, and no refunds are permitted
  • A full refund may be permitted.

 

Request for Refund

  • Contact the Malaysia Airlines Global Contact Centre at 1-300-88-3000 (in Malaysia), +603 7843 3000 (outside Malaysia) to find out if you are eligible.
  • Alternatively, visit here to find your respective country’s contact information, submit your request via our online  Assistance Request  form.
  • Please contact your travel agent for any refund or change request if you have booked through a travel agency.
  • Please note that refund requests will be reviewed and processed based on applicable local and international regulations on passenger rights that apply in these current unprecedented circumstances. 

 

How can you extend your tickets?

  • To change or convert your ticket to a travel voucher/open ticket, please submit your requests through our online Assistance Request form here or contact your travel agent accordingly. 

Last updated on 27 MAY 2022, 1000hrs (GMT+8)

 

Malaysia Airlines offers customers who have experienced flight disruptions more control over their travel arrangements with one (1) free change and fare difference or change/service fees waived subject to the below criteria:

 

Rebook Your Tickets

  • Applicable for tickets issued for travels between 1 January 2020 to 29 October 2022 only.
  • Rebook by 31 December 2022 for travel to be completed by 15 January 2023.
  • No changes to the original destination.
  • New travel must booked in the same/original booking class.
  • A fare difference and fee will apply for subsequent changes if your new travel date's fare is higher than the original ticket fare purchased. Fares will be reassessed at the time of your rebooking.

 

Cancel Your Tickets

  • Applicable for tickets issued for travels between 1 January 2020 to 29 October 2022 only.
  • A travel voucher/open ticket will be issued for your next travel to be booked by 31 December 2022 for travel to be completed by 15 January 2023.
  • The cancellation fee for partially used and unused tickets will be waived.

 

Request for Refund

  • Contact the Malaysia Airlines Global Contact Centre at 1-300-88-3000 (in Malaysia), +603 7843 3000 (outside Malaysia) to find out if you are eligible.
  • Alternatively, visit here to find your respective country’s contact information, submit your request to us via our online  Assistance Request  form.
  • Please contact your travel agent for any refund or change request if you have booked through a travel agency.
  • Please note that refund requests will be reviewed and processed based on applicable local and international regulations on passenger rights that apply in these current unprecedented circumstances.

 

How can you extend your tickets?

  • To change or convert your ticket to a travel voucher/open ticket, please submit your requests through our online Assistance Request form here or contact your travel agent accordingly.

 

 

 

 

Please note that bassinet seats are not available in Business Suite cabin. In case you want to proceed with your booking, please click "Continue"