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Other important information on products and services

 

At Malaysia Airlines, delivering Malaysian Hospitality is at the heart of everything we do. Our customers and employees’ well-being are of the utmost importance to us. Please find out the vital information on our products and services to better plan your journey and fly confidently with us.

 

 

From 28 June 2021, under the Small Motorised Vehicles (Safety) Act 2020, all imports of power-assisted bicycles (PABs) and motorised personal mobility devices (PMDs), such as e-scooters, hoverboards, e-unicycles, and e-skateboards, are required to obtain approval from the Land Transport Authority (LTA) before importing these devices into Singapore.

 

Personal Mobility Aids (PMAs) that are designed to transport individuals with difficulties walking, such as motorised wheelchairs and mobility scooters, are not considered LTA-controlled goods.

 

Malaysia Airlines advises passengers to not bring the abovementioned PABs/PMDs into Singapore, and will not be held responsible for any costs or damage incurred.

 

Individuals who attempt to bring in PABs/PMDs without a valid import permit may be asked to return to their port of origin or disposed of their device on the spot for a fee, or may face penalties and have their device seized.

 

For more information, please visit the Land Transport Authority website here.

 

Please note that travel restrictions and advisories may change at short notice, and that you continue to be solely responsible for complying with all laws and/or travel requirements of jurisdictions to be flown from, into or over. Malaysia Airlines (MH) makes no representation or warranty (either express or implied) on the completeness or accuracy of the information contained herein, and shall not be liable for any errors or omissions, or any damages that may result from your access to, use of, and reliance on such information.

 

Last updated on 4 January 2023, 0830hrs (GMT+8)

 

We want to make sure that all our passengers have a pleasant travel experience. If you are planning a trip soon, we strongly advise you to check the most recent travel information here or with the relevant local authorities before your trip.

 

Last updated on 23 AUGUST 2022, 0900hrs (GMT+8)

 

Effective 1 July 2022, Malaysia Airlines has reopened its Golden Lounge at Satellite Building in KL International Airport, marking the full commencement of all three of the airline’s Golden Lounge operations at the airport, including the Domestic and Regional Lounge.

 

Lounge

Operating Hours

International Golden Lounge at Satellite Building, KLIA

24 hours

Regional Golden Lounge at Main Terminal Building, KLIA

0500hrs - 2359hrs (GMT +8)

Domestic Golden Lounge at Main Terminal Building, KLIA

0500hrs - 2359hrs (GMT +8)

 

Operating hours of the Golden Lounges are subject to flight schedules.

 

Guests are reminded to take note of the current COVID-19 procedures and restrictions at our Golden Lounge for their safety and the safety of others. This includes the mandatory use of face masks and hand sanitiser prior to entering the buffet area.

 

Here are the third-party lounges that are operating:

Domestic Lounges

 

  • Plaza Premium Lounge, Kuching International Airport
  • Plaza Premium Lounge, Langkawi International Airport
  • Plaza Premium Lounge, Penang International Airport
  • Travel Club Lounge, Kota Kinabalu International Airport

 

International Lounges

 

  • Plaza Premium Lounge, Soekarno-Hatta International Airport
  • JAL Lounge, Narita International Airport
  • DNATA Marhaba Lounge/SATS Lounge, Singapore Changi Airport
  • Plaza Premium Lounge, Heathrow Airport
  • Executive Lounge, Tribhuvan International Airport
  • Miracle Lounge, Suvarnabhumi Airport
  • Araliya Lounge, Bandaranaike International Airport
  • Marhaba Lounge, Ninoy Aquino International Airport
  • The Coral Executive Lounge, Phuket International Airport
  • Song Hong Lounge, Noi Bai International Airport
  • KAL Lounge, Incheon International Airport
  • Plaza Premium Lounge, Phnom Penh International Airport
  • Plaza Premium Lounge, Sydney International Airport
  • Plaza Premium Lounge, Taiwan Taoyuan International Airport
  • Plaza Premium Lounge, Guangzhou Baiyun International Airport
  • Plaza Premium Lounge, Hong Kong International Airport
  • Primeclass Lounge, Prince Mohammad bin Abdulaziz International Airport
  • Plaza Premium Lounge, King Abdulaziz International Airport
  • Premier Lounge, Ngurah Rai International Airport
  • Plaza Premium Lounge, Indira Gandhi International Airport
  • Adani Lounge, Chhatrapati Shivaji Maharaj International Airport
  • EBL Lounge, Hazrat Shahjalal International Airport
  • Travel Club Lounge, Chennai International Airport
  • Plaza Premium Lounge, Rajiv Gandhi International Airport
  • Saphire Mandai Executive Lounge, Kualanamu International Airport
  • Le Saigonnais Lounge, Tan Son Nhat International Airport
  • Plaza Premium Lounge, Melbourne Airport
  • CIP Lounge, Yangon International Airport
  • Al Mourjan Business Lounge, Hamad International Airport
  • Platinum Lounge South, Hamad International Airport
  • Gold Lounge South, Hamad International Airport
  • Aspire Lounge, Perth Airport
  • Strata Lounge, Auckland Airport
  • Plaza Premium Lounge, Brisbane Airport
  • Qantas Lounge, Adelaide Airport
  • JAL Lounge, Haneda Airport
  • Blue Sky Premier Lounge, Sultan Syarif Kasim II International Airport (effective 24 August 2022)

 

 

Customers are encouraged to check the Malaysia Airlines’ website from time to time for the latest updates.

*Unvaccinated infants and children aged 17 years old and below must be accompanied by a parent or legal guardian who are fully vaccinated.

 

Last updated on 10 OCTOBER 2020, 1230hrs (GMT+8)

 

As of 9th October 2020, Malaysia Airlines passengers may access Self-Service Check-In Kiosks

 

Click here for more info

 

Last updated on 18 MAY 2021, 1230hrs (GMT+8)

 

Visit the oneworld Alliance COVID-19 Information Portal to learn about the protective measures its member airlines and airport hubs are taking during this time, as well as find entry restrictions for oneworld destinations.

 

Click here for more info

 

Last updated on 2 January 2023, 1630hrs (GMT+8)

 

Enrich is offering flexibility and further extended validity to Enrich members with Award Tickets redeemed on Malaysia Airlines operated flights and oneworld as well as Enrich partner airline flights.

 

Click here for more info

 

 

 

 

 

Please note that bassinet seats are not available in Business Suite cabin. In case you want to proceed with your booking, please click "Continue"