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Contact Details

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WELCOME to the MH Self Service Portal (MH SSP)

Our customers are very important to us here at Malaysia Airlines.  In our efforts to provide you with a more seamless journey, several enhanced self-service options have been added, via our MH Self-Service Portal (MH SSP).

You can now manage all your travel needs and requests at your convenience, by accessing a single platform. 


What’s more is that it’s fast, easy and safe!  

All you need to do is click here and we will take you right to MH SSP.  

Phone    
1 300 88 3000 (within Malaysia)
+603 5562 6330  (outside Malaysia)

Email

enrich@malaysiaairlines.com

Government Sales Department

4th floor, West Wing,
Administration Building, Southern Support Zone,
Kuala Lumpur International Airport, 64000 Sepang

View full Government Travel contact details

Ground Handling Management Department

Fax
+603 8777 5316

Email
For queries on Ground Handling services for foreign carrier at Malaysia stations, please drop a mail to ghm@malaysiaairlines.com

 

Malaysia Airlines Academy
2 Jalan SS7/13
Kelana Jaya
47301 Petaling Jaya
Selangor Darul Ehsan
Malaysia

Phone
+603 7863 7500

Fax
+603 7804 3144

Email
mktg_maa@malaysiaairlines.com

For media related enquiries only, please email:

media@malaysiaairlines.com

If you have enquiries about Malaysia Airlines' products and services, kindly contact our 24-hour call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia).

 

oneworld Press Room

For the latest news about oneworld and its member airlines, please click here.

Flight Simulator Sales & Marketing

Malaysia Airlines
Simulator Building Complex A-AA0202
Sultan Abdul Aziz Shah Airport
47200 Subang
Selangor Darul Ehsan
Malaysia

Phone
+603 7840 2663
+603 7840 4369

Fax
+603 7847 3903

Email
simexperience@malaysiaairlines.com     

Our customers’ compliments and complaints are handled by our Customer Services team who can be contacted at customer@malaysiaairlines.com

If you live in a country within the EU, an Online Dispute Resolution platform has been set up by the European Commission which provides easy access to alternative dispute resolution (“ADR”). You can find out more about the Online Dispute Resolution service at http://ec.europa.eu/consumers/odr/.

Please note however that Malaysia Airlines is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.

Alternatively, you may log your complaint with the CAA’s Passenger Advice and Complaints team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/passengercomplaints.  Under the subtitle 'How the CAA can Help' you will need to click on the link 'Refer your complaint to us'. You can then access the CAA's consumer portal where you can submit your complaint to PACT.

Please note that bassinet seats are not available in First Class cabin. In case you want to proceed with your booking, please click "Continue"