Mishandled Baggage

Despite our care and attention, certain events and technical problems in the baggage handling areas can sometimes lead to delayed or damaged cases.

We thank you for your kind understanding as we take the necessary steps to get your baggage item(s) back to you. Rest assured that our team will investigate the situation and provide you with an update as soon as possible.

The safety and comfort of our customers is of the utmost importance at Malaysia Airlines.

Reporting of Delayed Baggage

In the event you arrive at your destination without your checked baggage, please be assured that we will do our best to retrieve it for you. 

You must report your delayed baggage to us immediately upon arrival if you are still at the airport or within 24 hours of the bag going missing if you have already left the airport. ​​

You may file the report at the Baggage Office upon arrival or online via our Baggage Self-Service Reporting portal.​​

You will receive written confirmation on your baggage case report number which will serve as your tracking number.​​

Delayed baggage is usually located within 24 hours and can be delivered to your home, office or hotel, if local customs regulations permit.​

If you have further enquiries, kindly contact us. ​

Reporting of Damaged Baggage

If you noticed that your baggage arrived damaged, you should immediately report it before leaving the arrival terminal.​

​You may do so at our baggage office located within the baggage claim area, or online via our Baggage Self-Service Reporting portal. 

​​​If you have left the airport and discovered that your baggage is damaged, report must be filed no later than seven (7) days from the date of receipt of the baggage via our online portal.​

​​​Please note that accepting your baggage, without complaint, at the time of delivery is a sign of consent that it has been delivered in good condition.​​​​

Our Baggage Services Office in KUL is located at Level 3, Baggage Reclaim Area,Main Terminal Building, KLIA and operates from 0700Hrs until 2359Hrs (LT).​

Reporting of Lost Property

If you have left any items on an aircraft you would like us to try to recover:​

• At the Baggage Office upon arrival OR

Submit the report online through Lost and Found Property e-form.​

Baggage Services Office at KUL is located at Level 3, Baggage Reclaim Area, Main Terminal Building, KLIA and operates from 0700hrs until 2359hrs (LT).

Mishandled Baggage Status Check Online

Track the progress for the recovery of your baggage with the case report number through e-form: Manage Your Report.

Mishandled Baggage Frequently Asked Question (FAQ)

For more information about mishandled baggage, please refer here.