Knowing the procedures for lost baggage will limit your anxiety.
If your checked luggage(s) is missing, please see a Malaysia Airlines representative at the baggage services desk immediately upon arrival at the airport. Once a Property Irregularity Report (PIR) has been completed, tracing of the luggage(s) will commence. You can use the file reference number provided to check the status of your baggage online. During the tracing period, you will also be updated regularly.
In rare cases when the missing luggage(s) is not found within five days, a more detailed tracing process will be conducted. Please provide as many details as possible about the luggage(s) and its contents.
Should your baggage not be returned to you after three days, please download, complete and return the form below to the following address to facilitate a more thorough enquiry.
Missing Baggage Questionnaire Form (English)
Borang Soal Selidik Kehilangan Bagasi (Bahasa Malaysia)
Central Baggage Tracing Office
Level 3, Main Terminal Building
Kuala Lumpur International Airport
Tel: +603 8776 3747
Fax: +603 8787 4670
Opening times: (Mon–Fri) 9 am–9 pm, (Sat) 9.30 am–12 pm, (Sun) Closed