Travel Advisory & Passenger Updates

Intermittent Email Disruption and Security Reminder

Due to the ongoing global Microsoft 365 Service outage, Malaysia Airlines is experiencing intermittent email disruptions, which may affect the receipt of customer feedback submitted through our website. Customers who have submitted feedback during this period are kindly requested to resubmit their feedback once services are restored, as some submissions may not have reached us. Our customer support channels are also experiencing unusually high volumes, which may result in longer response times. We sincerely seek your patience and understanding as our teams work through these limitations and continue to assist customers as best we can. Important Security Reminder In light of the ongoing global email disruption, customers are advised to remain vigilant against potential phishing attempts and fraudulent emails impersonating Malaysia Airlines. Fraudsters may exploit the situation to deceive customers into disclosing their personal information or payment details. Please be reminded that Malaysia Airlines will never request customers to disclose their personal information, credit card details or payment information via email. Customers are advised to take the following precautions: Be cautious of unsolicited emails claiming to be from Malaysia Airlines, particularly those requesting personal or payment information. DO NOT click on suspicious links, open unfamiliar attachments or respond to emails requesting sensitive information. Always verify the authenticity of communications and access Malaysia Airlines services through our official channels. For your safety and peace of mind, please refer to our official channels: Website: www.malaysiaairlines.com Mobile Application: Malaysia Airlines App We deeply regret the inconvenience caused by this situation, which is beyond our control, and remain committed to supporting our customers throughout this disruption. Thank you for your patience, vigilance and continued understanding.