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Mishandled Baggage

 

Despite our care and attention, certain events and technical problems in the baggage handling areas can sometimes lead to delayed or damaged cases. 

 

We thank you for your kind understanding as we take the necessary steps to get your baggage item(s) back to you. Rest assured that our team will investigate the situation and provide you with an update as soon as possible. 

 

The safety and comfort of our customers is of the utmost importance at Malaysia Airlines.

 

Reporting of Delayed Baggage

In the event you arrive at your destination without your checked baggage, please be assured that we will do our best to retrieve it for you. You must report your delayed baggage to us immediately on arrival if you are still at the airport or within 24 hours of the bag going missing if you have already left the airport. 

 

If you are still at the airport, the report can be made via the following options: 

  • At the Baggage Office upon arrival OR 
  • Submit the report online (effective 01 October 2021) 

 

If you have already left the airport, the report can be made via the following option: 

  • Submit the report online (effective 01 October 2021) 

 

If you have any problems creating a report, please contact us through e-form: here

 

You will receive written confirmation on your baggage case report number. It is essential that you keep this for future tracking purposes.

 

Delayed baggage is usually located within 24 hours and can be delivered to your home, office or hotel, if local customs regulations permit

Reporting of Damage Baggage

If your baggage is damaged, you should report it upon arrival before leaving the arrival terminal at our baggage office within the baggage claims area. A Property Irregularity Report (also known as PIR) will be issued. 

 

If you have left the airport and discover your baggage is damaged, a report must be filed, no later than seven (7) days from the date of receipt of the baggage, at the latest. 

 

Please note that accepting your baggage, without complaint, at the time of delivery is a sign of consent that it has been delivered in good condition. It also means that the acceptance is in accordance with the conditions of contract. 

 

Baggage Services Office at KUL is located at Level 3, Baggage Reclaim Area, Main Terminal Building, KLIA and operates from 0700Hrs until 2359Hrs (LT).

Reporting of Lost Property

If you have left any items on an aircraft you would like us to try to recover:

  • At the Baggage Office upon arrival OR 
  • Submit the report online (effective 01 October 2021) 

 

Baggage Services Office at KUL is located at Level 3, Baggage Reclaim Area, Main Terminal Building, KLIA and operates from 0700Hrs until 2359Hrs (LT).

Mishandled Baggage Status Check Online

Track the progress for the recovery of your baggage with the case report number here.

 

Extended Mishandled Baggage Search after 3 days

In the event your baggage is not found within 3 days from the date of your report, kindly complete the form here.

 

Please prepare the following items before you proceed: 

  • Baggage case report number (Please refer to the baggage report provided to you).
  • Boarding pass (es). 
  • Receipts of any items inside the lost checked baggage (e.g. receipt for a wedding dress). 
  • Excess baggage receipt (If any).

 

The details will be helpful for us to expedite the tracking process. Once your baggage has been found, our team will be contacting you to arrange for delivery.

Mishandled Baggage Frequently Asked Question (FAQ)

You can find about more mishandled baggage here.

 

 

 

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