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Malaysia Airlines introduces contactless services.​​

 

As the national airline, there is nothing more important to us than the safety of our guests and crew. In addition to the existing preventive measures, we are pleased to introduce contactless services at Kuala Lumpur International Airport (KLIA) to deliver a safe and seamless experience for everyone.​​
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These additional measures demonstrate our commitment to keep you safe throughout your journey - from when you check-in to when you board your flight. We look forward to seeing you soon.​

 

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Pre-Trip​

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  • Web/mobile check-in – Book your flight in the comfort of your home and check in online 48 hours prior to arriving at the airport terminal. ​​
  • Other features – Pre-book your meal in advance and select your seat via Manage My Booking.​

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What's to come:​

  • Biometric Facial Recognition that allows faster authentication.​
  • Travel Health Pass that allows you to travel freely.
  • Pre-purchase or upgrade your meal and additional services.​
  • Pre-purchase Temptations shopping.​
  • For Premium passengers - Pre-book Chef-on-call and lounge F&B.​

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Check-in (KLIA)​​

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  • Check-in kiosk – Check in at our self check-in kiosk.​
  • Baggage drop – Self-print baggage tags for a more seamless experience.

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What's to come:​

  • Register for Biometric Facial Recognition at self check-in kiosk.​
  • Over the counter e-wallet payment.​
  • Scan with Biometric Facial Recognition for baggage allowance entitlement.​
  • Excess baggage can be paid via e-wallet payment.​​

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Immigration Clearance​

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What's to come:​

  • Security clearance – Scan with Biometric Facial Recognition.​​

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​Golden Lounge​​

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  • Dining – Scan QR code for access to digital menu.​
  • Reading materials – Log in to complimentary Wi-Fi.​

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What's to come:​

  • Register by scanning boarding pass at entrance.​
  • E-wallet payment will be available for walk-in access.​

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Boarding​​​

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  • ​​Document verification – Scan digital boarding pass for verification.

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What's to come:​

  • Scan with Biometric Facial Recognition before entering the Boarding lounge.​

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​In-flight​​​

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  • Connectivity – Log in for Wi-Fi access on selected aircraft.​

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What's to come:​

E-reading materials via MHmobile:​

  • Digital menu
  • e-Going Places
  • e-Newspaper
  • e-Magazines​

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E-wallet payment to purchase snacks/ beverages.​
*on selected flights only.​

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​Arrival​

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What's to come:​

  • Baggage will be sanitised with UV light before reaching the carousel.​​​
  • Perform online baggage reporting for mishandled baggage and lost property via mobile.

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Please note that bassinet seats are not available in Business Suite cabin. In case you want to proceed with your booking, please click "Continue"