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Enrich Redemption Waiver Policy

 

Last updated on 16 January 2023, 1430hrs (GMT+8)

 

Enrich is offering flexibility and further extended validity to Enrich members with Award Tickets redeemed on pure Malaysia Airlines operated flights, effective 29 November 2022

 

Scope

Country/Destination

Waiver

  • MALAYSIA AIRLINES FLIGHT CANCELLATION OR RETIMING
  • FULL POINTS REDEMPTION TICKETS
  • POINTS & CASH REDEMPTION
  • ENRICH BASED FIXED POINTS REDEMPTION

ALL
Malaysia Airlines destinations redeemed on Malaysia Airlines (MH) operated flights only.

VOLUNTARY CHANGES FOR FULLY UNUSED REDEMPTION TICKET:

  • Applies to all Malaysia Airlines (MH) (232) tickets issued for travel on purely Malaysia Airlines operated flights only.
  • Applies to Malaysia Airlines (MH) (232) tickets issued for travel between 1 January 2020 to 29 March 2021.
  • All rebooked travel requests, whether original ticket or subsequently reissued ticket(s) must be made on/before 31 MARCH 2023.
  • Ticket validity is extended and all journey must be completed on/before 30 June 2023.
  • Respective ticket redemption fare rules will apply.
  • No refunds.
  • Rerouting for fully unused redemption ticket is subject to fare rules of the ticket redeemed and journey for new routing must be completed by 30 June 2023.
  • If the new fare is higher, the difference is to be paid by cash/credit card.
  • If the new fare is lower, any balance in Enrich Points will be forfeited. Malaysia Airlines (MH) will not refund the balance.
  • ‘No show’ fee will apply, where applicable
  • Enrich Saver Redemption – No rerouting allowed. Date change subject to Terms & Conditions.


VOLUNTARY CHANGES FOR PARTLY USED REDEMPTION TICKETS:

  • Applies to all Malaysia Airlines (MH) (232) tickets issued for travel on purely Malaysia Airlines operated flights only.
  • Applies to Malaysia Airlines (MH) (232) tickets issued for travel between 1 January 2020 to 29 March 2021.
  • All rebooked travels must be completed on or before 30 June 2023.
  • Rerouting is not allowed.
  • No refund.
  • ‘No show’ fee will apply, where applicable.
  • Enrich Redemption Terms & Conditions will apply. Please visit here


INVOLUNTARY CHANGES - FULLY UNUSED/PARTLY USED REDEMPTION TICKET:

  • Applies to all Malaysia Airlines (MH) (232) tickets issued for travel on purely Malaysia Airlines operated flights only.
  • Applies to Malaysia Airlines (MH) (232) tickets issued for travel between 01 January 2020 to 29 October 2022.
  • All rebooked travel requests, whether original ticket or subsequently reissued ticket(s) must be made on/before 31 MARCH 2023
  • Ticket validity is extended and all journey must be completed on/before 30 June 2023.
  • No Refund.
  • Ticketed and confirmed passengers who have experienced flight disruptions with original travel from 01 January 2020 to 29 October 2022 will be allowed one (1) free date change – no Enrich Points or fare difference or change/service fees will be collected subject to the below criteria:
    • New travel must be booked on the same/original RBD.
    • No change in destination or cabin is permitted.
    • New/deferred travel must be on and before 30 June 2023.
  • Rerouting
    • Fully unused tickets – Subject to redeemed ticket fare rules. For new routing - journey must be completed 30 June 2023.
    • Partly Used tickets – No rerouting allowed
    • Enrich Saver Redemption – no rerouting allowed
  • All subsequent changes for deferred/new travel dates must be reassessed to reflect current available fare.
    • If the new fare is higher, the fare difference will be collected by cash/credit card.
    • If the new fare is lower, any unutilized Enrich Points balance will be forfeited, and Malaysia Airlines will not refund the balance.
    • ‘No Show’ will be applied/collected as per fare rule. In the case of fare products that indicate ‘No Show’ not allowed in the respective T&C – the ticket will be forfeited (no changes permitted).
  • Enrich redemption Terms & Conditions will apply. Please visit here
  • REDEMPTION UPGRADE

ALL
Malaysia Airlines (MH) destinations.

  • No refunds will be allowed.
  • Subject to purchased revenue ticket fare rules.

 

 

 

 

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