Enrich Redemption Waiver Policy

Scope

Country/Destination

Waiver

• MALAYSIA AIRLINES FLIGHT CANCELLATION OR RETIMING
• FULL POINTS REDEMPTION TICKETS
• POINTS & CASH REDEMPTION
• ENRICH BASED FIXED POINTS REDEMPTION

ALL
Malaysia Airlines destinations redeemed on Malaysia Airlines (MH) operated flights only.

VOLUNTARY CHANGES FOR FULLY UNUSED REDEMPTION TICKET:

• Applies to all Malaysia Airlines (MH) (232) tickets issued for travel on purely Malaysia Airlines operated flights only.
• Applies to Malaysia Airlines (MH) (232) tickets issued for travel between 1 January 2020 to 29 March 2021.
• All rebooked travel requests, whether original ticket or subsequently reissued ticket(s) must be made on/before 31 MARCH 2023.
• Ticket validity is extended and all journey must be completed on/before 30 June 2023.
• Respective ticket redemption fare rules will apply.
• No refunds.
• Rerouting for fully unused redemption ticket is subject to fare rules of the ticket redeemed and journey for new routing must be completed by 30 June 2023.
• If the new fare is higher, the difference is to be paid by cash/credit card.
• If the new fare is lower, any balance in Enrich Points will be forfeited. Malaysia Airlines (MH) will not refund the balance.
• ‘No show’ fee will apply, where applicable
• Enrich Saver Redemption – No rerouting allowed. Date change subject to Terms & Conditions.

VOLUNTARY CHANGES FOR PARTLY USED REDEMPTION TICKETS:

• Applies to all Malaysia Airlines (MH) (232) tickets issued for travel on purely Malaysia Airlines operated flights only.
• Applies to Malaysia Airlines (MH) (232) tickets issued for travel between 1 January 2020 to 29 March 2021.
• All rebooked travels must be completed on or before 30 June 2023.
• Rerouting is not allowed.
• No refund.
• ‘No show’ fee will apply, where applicable.

• Enrich Redemption Terms & Conditions will apply. Please visit here

INVOLUNTARY CHANGES - FULLY UNUSED/PARTLY USED REDEMPTION TICKET:

• Applies to all Malaysia Airlines (MH) (232) tickets issued for travel on purely Malaysia Airlines operated flights only.
• Applies to Malaysia Airlines (MH) (232) tickets issued for travel between 01 January 2020 to 29 October 2022.
• All rebooked travel requests, whether original ticket or subsequently reissued ticket(s) must be made on/before 31 MARCH 2023
• Ticket validity is extended and all journey must be completed on/before 30 June 2023.
• No Refund.
• Ticketed and confirmed passengers who have experienced flight disruptions with original travel from 01 January 2020 to 29 October 2022 will be allowed one (1) free date change – no Enrich Points or fare difference or change/service fees will be collected subject to the below criteria:
  • New travel must be booked on the same/original RBD.
  • No change in destination or cabin is permitted.
  • New/deferred travel must be on and before 30 June 2023.
• Rerouting
  • Fully unused tickets – Subject to redeemed ticket fare rules. For new routing - journey must be completed 30 June 2023.
  • Partly Used tickets – No rerouting allowed
  • Enrich Saver Redemption – no rerouting allowed
• All subsequent changes for deferred/new travel dates must be reassessed to reflect current available fare.
  • If the new fare is higher, the fare difference will be collected by cash/credit card.
  • If the new fare is lower, any unutilized Enrich Points balance will be forfeited, and Malaysia Airlines will not refund the balance.
  • ‘No Show’ will be applied/collected as per fare rule. In the case of fare products that indicate ‘No Show’ not allowed in the respective T&C – the ticket will be forfeited (no changes permitted).
• Enrich redemption Terms & Conditions will apply. Please visit here

• REDEMPTION UPGRADE

ALL
Malaysia Airlines (MH) destinations.

• No refunds will be allowed.
• Subject to purchased revenue ticket fare rules.