Scope
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Country/Destination
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Waiver
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- MALAYSIA AIRLINES FLIGHT CANCELLATION OR RETIMING
- FULL POINTS REDEMPTION TICKETS
- POINTS & CASH REDEMPTION
- ENRICH BASED FIXED POINTS REDEMPTION
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ALL
Malaysia Airlines destinations redeemed on Malaysia Airlines (MH) operated flights only.
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VOLUNTARY CHANGES FOR FULLY UNUSED REDEMPTION TICKET:
- Applies to all Malaysia Airlines (MH) (232) tickets issued for travel on purely Malaysia Airlines operated flights only.
- Applies to Malaysia Airlines (MH) (232) tickets issued for travel between 1 January 2020 to 29 March 2021.
- All rebooked travel requests, whether original ticket or subsequently reissued ticket(s) must be made on/before 31 MARCH 2023.
- Ticket validity is extended and all journey must be completed on/before 30 June 2023.
- Respective ticket redemption fare rules will apply.
- No refunds.
- Rerouting for fully unused redemption ticket is subject to fare rules of the ticket redeemed and journey for new routing must be completed by 30 June 2023.
- If the new fare is higher, the difference is to be paid by cash/credit card.
- If the new fare is lower, any balance in Enrich Points will be forfeited. Malaysia Airlines (MH) will not refund the balance.
- ‘No show’ fee will apply, where applicable
- Enrich Saver Redemption – No rerouting allowed. Date change subject to Terms & Conditions.
VOLUNTARY CHANGES FOR PARTLY USED REDEMPTION TICKETS:
- Applies to all Malaysia Airlines (MH) (232) tickets issued for travel on purely Malaysia Airlines operated flights only.
- Applies to Malaysia Airlines (MH) (232) tickets issued for travel between 1 January 2020 to 29 March 2021.
- All rebooked travels must be completed on or before 30 June 2023.
- Rerouting is not allowed.
- No refund.
- ‘No show’ fee will apply, where applicable.
- Enrich Redemption Terms & Conditions will apply. Please visit here
INVOLUNTARY CHANGES - FULLY UNUSED/PARTLY USED REDEMPTION TICKET:
- Applies to all Malaysia Airlines (MH) (232) tickets issued for travel on purely Malaysia Airlines operated flights only.
- Applies to Malaysia Airlines (MH) (232) tickets issued for travel between 01 January 2020 to 29 October 2022.
- All rebooked travel requests, whether original ticket or subsequently reissued ticket(s) must be made on/before 31 MARCH 2023
- Ticket validity is extended and all journey must be completed on/before 30 June 2023.
- No Refund.
- Ticketed and confirmed passengers who have experienced flight disruptions with original travel from 01 January 2020 to 29 October 2022 will be allowed one (1) free date change – no Enrich Points or fare difference or change/service fees will be collected subject to the below criteria:
- New travel must be booked on the same/original RBD.
- No change in destination or cabin is permitted.
- New/deferred travel must be on and before 30 June 2023.
- Rerouting
- Fully unused tickets – Subject to redeemed ticket fare rules. For new routing - journey must be completed 30 June 2023.
- Partly Used tickets – No rerouting allowed
- Enrich Saver Redemption – no rerouting allowed
- All subsequent changes for deferred/new travel dates must be reassessed to reflect current available fare.
- If the new fare is higher, the fare difference will be collected by cash/credit card.
- If the new fare is lower, any unutilized Enrich Points balance will be forfeited, and Malaysia Airlines will not refund the balance.
- ‘No Show’ will be applied/collected as per fare rule. In the case of fare products that indicate ‘No Show’ not allowed in the respective T&C – the ticket will be forfeited (no changes permitted).
- Enrich redemption Terms & Conditions will apply. Please visit here
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ALL
Malaysia Airlines (MH) destinations.
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- No refunds will be allowed.
- Subject to purchased revenue ticket fare rules.
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