• Travel Advisory: COVID-19: Important Notice to Passengers Read more
  • Travel Advisory: Reopening of Malaysian Borders Read more
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Other important information on products and services

 

Malaysia Airlines, delivering Malaysian Hospitality is at the heart of everything we do. Our customers' and employees' well-being is of the utmost importance to us; thus, we have put in place various enhanced protective measures with your best interests in mind. Please find out the vital information on our products and services to better plan your journey.

 

Last updated on 30 MARCH 2022, 1430hrs (GMT+8)

  • The Relaxation of Interstate Travel for Fully Vaccinated Individuals within Malaysia

       

    • Effective 11 October 2021, all fully vaccinated individuals* can travel within Malaysia without requiring any police permit. Travellers under the age of 18 must be accompanied by fully vaccinated parents or guardians.

       

      *Fully vaccinated travellers are those with recognized WHO vaccine and have completed the maturity period (14 days or 28 days).
    •  

    • However, travels to Sabah and Sarawak are subject to the State Disaster Management Committee’s travelling requirement.
    •  

    • Exceptions to travel interstate are given to unvaccinated passengers due to medical conditions and travelling for emergency visits such as death. These passengers must provide a valid police permit and a verified letter from a registered medical practitioner (passenger with medical conditions).
    •  

    • Travellers must also ensure these criteria are fulfilled prior to travelling:

         

      • MySejahtera status remains low risk or casual contact with no symptoms.
      •  

      • Resides in non-enhanced MCO area.
      •  

      • Does not carry any COVID-19 symptoms such as fever, cough, and others.
      •  

      • Travellers are highly encouraged to check-in online via the airline’s mobile app or website here. For further queries, passengers may contact our Global Contact Centre at 1-300-88-3000 (within Malaysia) or 6-03-7843 3000 (outside Malaysia).
    •  

    • Exceptions to travel interstate are given to unvaccinated travellers due to medical conditions and travelling for emergency visits such as death. These travellers must provide a valid police permit and a verified letter from a registered medical practitioner (passenger with medical conditions).
  •  

  • Exit Requirements for Malaysians to Travel Abroad

       

    • Effective 11 October 2021, all Malaysians who have been fully vaccinated are allowed to travel abroad without presenting the MyTravelPass approval.
    •  

    • Travellers are to refer to destination country travel rules to understand the specific requirements (such as COVID-19 testing or quarantine measures) as these may differ according to each country’s own risk assessments. For detailed information, please refer here.
  •  

  • Amal by Malaysia Airlines Resumes Umrah Operations

       

    • Effective 8 February 2022, pilgrims departing for Saudi Arabia between 1 January to 7 January 2022 will be allowed to travel and must undergo quarantine at designated stations upon returning to Malaysia.
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    • Returning pilgrims are also required to comply with the following protocols and procedures:

         

      • RT-PCR test 2 days before departure.
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      • RT-PCR test upon arrival in Malaysia.
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      • Undergo surveillance and observation orders for seven (7) days at the quarantine station.
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      • If symptomatic, perform a COVID-19 detection test using RTK-Ag self-test.
      •  

      • Undergo RT-PCR test on Day 5.
    •  

    • Umrah pilgrims will only be given exemption from surveillance and observation orders on Day 8 if there is no extension on the quarantine period and tested negative for COVID-19.

 

Last updated on 31 MARCH 2022, 1100hrs (GMT+8)

 

Effective 1 April 2022, Malaysia Airlines will reopen its Golden Lounge at Satellite Building in KL International Airport, marking the full commencement of all three of the airline’s Golden Lounge operations at the airport, including the Domestic and Regional Lounge.

 

Lounge

Operating Hours

International Golden Lounge at Satellite Building, KLIA

0500hrs - 2359hrs (GMT +8)
(effective 01 April 2022)

Regional Golden Lounge at Main Terminal Building, KLIA

0500hrs - 2359hrs (GMT +8)

Domestic Golden Lounge at Main Terminal Building, KLIA

0600 hrs - 1700 hrs (GMT +8)

 

Operating hours of the Golden Lounges are subject to flight schedules.

 

The Platinum section of the Satellite Golden Lounge will be temporarily closed as we work on enhancements to serve our guests better. An announcement on its reopening will be made via the Malaysia Airlines website.

 

Guests are reminded to take note of the current COVID-19 procedures and restrictions at our Golden Lounge for their safety and the safety of others. This includes the mandatory use of face masks and hand sanitiser prior to entering the buffet area.

 

Other lounges at the following locations remain closed until further notice.

  • Golden Lounge, Kuching International Airport
  • Golden Lounge, Kota Kinabalu International Airport

 

Meanwhile, the following third-party lounges have also resumed their operations.

  • Plaza Premium Lounge, Soekarno-Hatta International Airport
  • JAL Lounge, Narita International Airport
  • DNATA Marhaba Lounge/SATS Lounge, Singapore Changi Airport
  • Cathay Pacific Lounge, Hong Kong International Airport
  • Plaza Premium Lounge, Heathrow Airport
  • Executive Lounge, Tribhuvan International Airport
  • Miracle Lounge, Suvarnabhumi Airport
  • Plaza Premium Lounge, Penang
  • Araliya Lounge, Bandaranaike International Airport
  • Marhaba Lounge, Ninoy Aquino International Airport
  • Al Tasheel Lounge, King Abdulaziz International Airport
  • The Coral Executive Lounge, Phuket International Airport
  • Song Hong Lounge, Noi Bai International Airport
  • Asiana Lounge, Incheon International Airport
  • Plaza Premium Lounge, Phnom Penh International Airport
  • Plaza Premium Lounge, Sydney International Airport
  • Plaza Premium Lounge, Taiwan Taoyuan International Airport
  • Plaza Premium Lounge, Guangzhou Baiyun International Airport
  • Plaza Premium Lounge, Hong Kong International Airport
  • Primeclass Lounge, Prince Mohammad bin Abdulaziz International Airport
  • Wellcome Lounge, King Abdulaziz International Airport

 

Customers are encouraged to check the Malaysia Airlines’ website from time to time for the latest updates.

 

*Unvaccinated infants and children aged 17 years old and below must be accompanied by a parent or legal guardian who are fully vaccinated.

 

Last updated on 23 SEPTEMBER 2020, 1030hrs (GMT+8)

 

Effective 21st September 2020, Malaysia Airlines has reinstated the Economy Pre-Order Meal Service for flights to Sarawak, Sabah and ASEAN destinations. The complimentary meals are available for booking 30 days up to 24 hours prior to departure  via Manage My Booking service available in Malaysia Airlines’ booking platform. The service is not available on flights under 75 minutes.

 

This includes the special dietary pre-order meal service and may be limited on selected routes.

 

Meanwhile, the following in-flight offerings and services for all routes and classes (unless otherwise specified) will continue to be suspended until further notice:

     

  • In-Flight Magazines & Newspaper
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  • In-Flight Amenities

       

    • Blankets & Pillows (on all cabin classes on selected routes, i.e. Domestic and ASEAN sectors)
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  • In-Flight Amenities

       

    • Enrich voucher redemption services
    •  

    • Sales of Wi-Fi voucher
    •  

    • Sales of Seat Upgrade Voucher
  •  

  • In-Flight Pre-Ordered Meal Services

       

    • Chef-on-Call
    •  

    • Economy Meal Upgrade

 

Last updated on 10 OCTOBER 2020, 1230hrs (GMT+8)

 

As of 9th October 2020, Malaysia Airlines passengers may access Self-Service Check-In Kiosks

 

Click here for more info

 

Last updated on 20 MARCH 2020, 1700hrs (GMT+8)

 

In response to increasing travel schedule changes, border closure and flight cancellation stemming from COVID-19, MHinsure is providing medical coverage for selected travelers who require medical treatment for COVID-19 during the course of their travels.

 

Click here for more info

 

Last updated on 18 MAY 2021, 1230hrs (GMT+8)

 

Visit the oneworld Alliance COVID-19 Information Portal to learn about the protective measures its member airlines and airport hubs are taking during this time, as well as find entry restrictions for oneworld destinations.

 

Click here for more info

 

Last updated on 12 JANUARY 2022, 1430hrs (GMT+8)

 

Enrich is offering flexibility and further extended validity to Enrich members with Award Tickets redeemed on Malaysia Airlines operated flights and oneworld as well as Enrich partner airline flights.

 

Click here for more info

 

 

 

 

 

Please note that bassinet seats are not available in Business Suite cabin. In case you want to proceed with your booking, please click "Continue"