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Other important information on products and services

 

Malaysia Airlines, delivering Malaysian Hospitality is at the heart of everything we do. Our customers' and employees' well-being is of the utmost importance to us; thus, we have put in place various enhanced protective measures with your best interests in mind. Please find out the vital information on our products and services to better plan your journey.

 

Last updated on 17 SEPTEMBER 2021, 1030hrs (GMT+8)

 

1. Effective 10 August 2021, long-distance married couples; and parents or guardians with children under the age of 18 years living in a different state or district, are allowed to travel inter-state or inter-district, on the condition that both parents or spouses must be *fully vaccinated and have travel permission from the Malaysian Royal Police with related documents.

2. *Fully vaccinated individuals are those who have fulfilled these criteria:

  • 14 days after second dose of two-dose vaccines from Pfizer, AstraZeneca and Sinovac
  • 28 days after a single dose from Johnson & Johnson and CanSinoBio

3. Throughout this period, passengers are also advised to adjust their travel plans to KL International Airport accordingly to allow for sufficient time to navigate through police roadblocks at several locations and check-in procedures at the airport. 

4. There will be no change in the check-in counter operations, which opens three (3) hours before the scheduled flight departure time except for passengers to Langkawi who advised to arrive 4 hours earlier.

5. Passengers are highly encouraged to check-in online via the airline’s mobile app or website at www.malaysiaairlines.com. For further queries, passengers may contact our Global Contact Centre at 1-300-88-3000 (within Malaysia) or 6-03-7843 3000 (outside Malaysia). 

Last updated on 31 AUGUST 2021, 1520hrs (GMT+8)

 

Effective 10 August 2021, long-distance married couples; and parents or guardians with children under the age of 18 years living in a different state or district, are allowed to travel inter-state or inter-district, on the condition that both parents or spouses must be *fully vaccinated and have travel permission from the Malaysian Royal Police with related documents.

*Fully vaccinated individuals are those who have fulfilled these criteria:

a) 14 days after second dose of two-dose vaccines from Pfeizer, AstraZeneca and Sinovac

b) 28 days after a single dose from Johnson & Johnson and CanSino

 

Throughout this period, passengers are also advised to adjust their travel plans to KL International Airport accordingly to allow for sufficient time to navigate through police roadblocks at several locations and check-in procedures at the airport. 

The Express Rail Link (ERL) services remain suspended until further notice. 

There will be no change in the check-in counter operations, which opens three (3) hours before the scheduled flight departure time. 

Passengers are highly encouraged to check-in online via the airline’s mobile app or website at www.malaysiaairlines.com. For further queries, passengers may contact our Global Contact Centre at 1-300-88-3000 (within Malaysia) or 6-03-7843 3000 (outside Malaysia). 

Last updated on 8 SEPTEMBER 2021, 1200hrs (GMT+8)

 

Malaysia Airlines reopens its ticketing office in NU Sentral to the public effective 8 September 2021 with operating hours of 11am to 8pm daily.

However, passengers are encouraged to check-in via the Malaysia Airlines App web or proceed to the airline’s check-in counters for their upcoming travels on Malaysia Airlines.

Last updated on 5 December 2020, 2300hrs (GMT+8)

 

Malaysia Airlines temporarily suspends its lounge operations at the following locations:

  1. Satellite Golden Lounge, KL International Airport
  2. Regional Golden Lounge, KL International Airport
  3. Domestic Golden Lounge, KL International Airport
  4. Golden Lounge, Kuching International Airport
  5. Golden Lounge, Kota Kinabalu International Airport
  6. Golden Lounge, London Heathrow Airport

This is part of the airline’s precautionary measures in mitigating the spread of the COVID-19. The safety and comfort of our guests and employees are of our utmost priority during this difficult time.

Additionally, due to the significant reduction in air travel and passenger traffic coupled with government restrictions in multiple nations worldwide, some of our third-party lounge providers have also suspended operations until further notice. For further enquiries, please contact our ground staff.

We regret any inconvenience caused and thank you for your understanding.

 

Last updated on 23 SEPTEMBER 2020, 1030hrs (GMT+8)

 

Effective 21st September 2020, Malaysia Airlines has reinstated the Economy Pre-Order Meal Service for flights to Sarawak, Sabah and ASEAN destinations. The complimentary meals are available for booking 30 days up to 24 hours prior to departure  via Manage My Booking service available in Malaysia Airlines’ booking platform. The service is not available on flights under 75 minutes.

This includes the special dietary pre-order meal service and may be limited on selected routes.

Meanwhile, the following in-flight offerings and services for all routes and classes (unless otherwise specified) will continue to be suspended until further notice:

  1. In-Flight Magazines & Newspaper
  2. In-Flight Amenities
    1. Blankets & Pillows (on all cabin classes on selected routes, i.e. Domestic and ASEAN sectors)
  3. In-Flight Amenities
    1. Enrich voucher redemption services
    2. Sales of Wi-Fi voucher
    3. Sales of Seat Upgrade Voucher
  4. In-Flight Pre-Ordered Meal Services
    1. Chef-on-Call
    2. Economy Meal Upgrade

 

Last updated on 10 OCTOBER 2020, 1230hrs (GMT+8)

 

As of 9th October 2020, Malaysia Airlines passengers may access Self-Service Check-In Kiosks

Click here for more info

Last updated on 20 MARCH 2020, 1700hrs (GMT+8)

 

In response to increasing travel schedule changes, border closure and flight cancellation stemming from COVID-19, MHinsure is providing medical coverage for selected travelers who require medical treatment for COVID-19 during the course of their travels.

Click here for more info

Last updated on 18 MAY 2021, 1230hrs (GMT+8)

 

Visit the oneworld Alliance COVID-19 Information Portal to learn about the protective measures its member airlines and airport hubs are taking during this time, as well as find entry restrictions for oneworld destinations.

 

Click here for more info

Last updated on 10 JUNE 2021, 1030hrs (GMT+8)

 

Enrich is offering flexibility and further extended validity to Enrich members with Award Tickets redeemed on Malaysia Airlines operated flights and oneworld as well as Enrich partner airline flights.

 

Click here for more info

 

 

 

Please note that bassinet seats are not available in Business Suite cabin. In case you want to proceed with your booking, please click "Continue"