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Other important information on products and services
Malaysia Airlines, delivering Malaysian Hospitality is at the heart of everything we do. Our customers' and employees' well-being is of the utmost importance to us; thus, we have put in place various enhanced protective measures with your best interests in mind. Please find out the vital information on our products and services to better plan your journey.
Last updated on 06 FEBRUARY 2020, 0001hrs (GMT+8)
Malaysia Airlines ticket office in NU Sentral is now reopened to the public from 11am to 8pm from Monday to Sunday.
In an effort to ensure a secure and safe environment for our staff and customers, all visitors are required to undergo temperature check, wear face masks, register their contact details by scanning the QR code and observe the 1-metre social-distancing requirement.
In addition, customers are encouraged to sanitize their hands prior to entering the premise.
Last updated on 5 December 2020, 2300hrs (GMT+8)
Malaysia Airlines temporarily suspends its lounge operations at the following locations:
- Satellite Golden Lounge, KL International Airport
- Regional Golden Lounge, KL International Airport
- Domestic Golden Lounge, KL International Airport
- Golden Lounge, Kuching International Airport
- Golden Lounge, Kota Kinabalu International Airport
- Golden Lounge, London Heathrow Airport
This is part of the airline’s precautionary measures in mitigating the spread of the COVID-19. The safety and comfort of our guests and employees are of our utmost priority during this difficult time.
Additionally, due to the significant reduction in air travel and passenger traffic coupled with government restrictions in multiple nations worldwide, some of our third-party lounge providers have also suspended operations until further notice. For further enquiries, please contact our ground staff.
We regret any inconvenience caused and thank you for your understanding.
Last updated on 23 SEPTEMBER 2020, 1030hrs (GMT+8)
Effective 21st September 2020, Malaysia Airlines has reinstated the Economy Pre-Order Meal Service for flights to Sarawak, Sabah and ASEAN destinations. The complimentary meals are available for booking 30 days up to 24 hours prior to departure via Manage My Booking service available in Malaysia Airlines’ booking platform. The service is not available on flights under 75 minutes.
This includes the special dietary pre-order meal service and may be limited on selected routes.
Meanwhile, the following in-flight offerings and services for all routes and classes (unless otherwise specified) will continue to be suspended until further notice:
- In-Flight Magazines & Newspaper
- In-Flight Amenities
- Blankets & Pillows (on all cabin classes on selected routes, i.e. Domestic and ASEAN sectors)
- In-Flight Amenities
- Enrich voucher redemption services
- Sales of Wi-Fi voucher
- Sales of Seat Upgrade Voucher
- In-Flight Pre-Ordered Meal Services
- Economy Meal Upgrade
Last updated on 20 MARCH 2020, 1700hrs (GMT+8)
In response to increasing travel schedule changes, border closure and flight cancellation stemming from COVID-19, MHinsure is providing medical coverage for selected travelers who require medical treatment for COVID-19 during the course of their travels.
Last updated on 25 JANUARY 2021, 1100hrs (GMT+8)
Enrich is offering flexibility and further extended validity to Enrich members with Award Tickets redeemed on Malaysia Airlines operated flights and oneworld as well as Enrich partner airline flights.