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Other important information on products and services

 

Malaysia Airlines, delivering Malaysian Hospitality is at the heart of everything we do. Our customers' and employees' well-being is of the utmost importance to us; thus, we have put in place various enhanced protective measures with your best interests in mind. Please find out the vital information on our products and services to better plan your journey.

 

Last updated on 14 OCTOBER 2021, 1530hrs (GMT+8)

 

1.  The Relaxation of Interstate Travel for Fully Vaccinated Individuals within Malaysia 

Effective 11 October 2021, all fully vaccinated individuals* are allowed to travel within Malaysia without requiring any police permit. Children or dependent aged 17 years old and below must be accompanied by a fully vaccinated parent or legal guardian. However, travels to Sabah and Sarawak are subject to the State Disaster Management Committee’s travelling requirement.

*Fully vaccinated individuals are those who have fulfilled these criteria:

i. 14 days after the second dose of two-dose vaccines from Pfizer, AstraZeneca, Moderna, Sinopharm and Sinovac

ii. 28 days after a single dose from Johnson & Johnson and CanSinoBio

Passengers must also ensure these criteria are fulfilled prior to travelling:

i. MySejahtera status remains low risk or casual contact with no symptoms.

ii. Resides in non-enhanced MCO area.

iii. Does not carry any COVID-19 symptoms such as fever, cough, and others.

iv. Passengers are highly encouraged to check-in online via the airline’s mobile app or website at www.malaysiaairlines.com. For further queries, passengers may contact our Global Contact Centre at 1-300-88-3000 (within Malaysia) or 6-03-7843 3000 (outside Malaysia). 

 

2.  Exit Requirements for Malaysians to Travel Abroad

i. Effective 11 October 2021, all Malaysians who have been fully vaccinated are allowed to travel abroad without presenting the MyTravelPass approval.

ii. Children or dependent, 17 years old and below must be accompanied by a fully vaccinated parent or legal guardian.

iii. Travellers are to refer to destination country travel rules to understand the specific requirements (such as COVID-19 testing or quarantine measures) as these may differ according to each country’s own risk assessments.

 

For detailed information, please refer to https://www.imi.gov.my/

Last updated on 8 SEPTEMBER 2021, 1200hrs (GMT+8)

 

Malaysia Airlines reopens its ticketing office in NU Sentral to the public effective 8 September 2021 with operating hours of 11am to 8pm daily.

However, passengers are encouraged to check-in via the Malaysia Airlines App web or proceed to the airline’s check-in counters for their upcoming travels on Malaysia Airlines.

Last updated on 21 JANUARY 2021, 1700hrs (GMT+8)

 

Malaysia Airlines has reopened its Domestic and Regional Golden Lounge at KL International Airport and reintroduced a buffet-style serving for fully vaccinated guests to enjoy prior to their flight.

Guests are reminded to take note of the current COVID-19 procedures and restrictions at our Golden Lounge for their safety and the safety of others. This includes entry to individuals with low-risk health status on the MySejahtera application, temperature screenings, mandatory use of face masks, use of disposable gloves at the buffet area, regular sanitisation of common areas, among others.

Other lounges at the following locations remain closed until further notice.

1.  Satellite Golden Lounge, KL International Airport

2. Golden Lounge, Kuching International Airport

3. Golden Lounge, Kota Kinabalu International Airport

Meanwhile, the following third-party lounges have also resumed their operations.

1.  Plaza Premium Lounge, Soekarno-Hatta International Airport

2.  JAL Lounge, Narita International Airport

3.  DNATA Marhaba Lounge/SATS Lounge, Singapore Changi Airport

4.  Cathay Pacific Lounge, Hong Kong International Airport

5.  Plaza Premium Lounge, Heathrow Airport

6.  Executive Lounge, Tribhuvan International Airport

7.  Miracle Lounge, Suvarnabhumi Airport

8. Plaza Premium Lounge, Penang

9. Araliya Lounge, Bandaranaike International Airport

10. Marhaba Lounge, Ninoy Aquino International Airport

11. Al Tasheel Lounge, King Abdulaziz International Airport

12. The Coral Executive Lounge, Phuket International Airport

13. Song Hong Lounge, Noi Bai International Airport

Customers are encouraged to check the Malaysia Airlines’ website from time to time for the latest updates.

 

*Unvaccinated infants and children aged 17 years old and below must be accompanied by a parent or legal guardian who are fully vaccinated.

Last updated on 23 SEPTEMBER 2020, 1030hrs (GMT+8)

 

Effective 21st September 2020, Malaysia Airlines has reinstated the Economy Pre-Order Meal Service for flights to Sarawak, Sabah and ASEAN destinations. The complimentary meals are available for booking 30 days up to 24 hours prior to departure  via Manage My Booking service available in Malaysia Airlines’ booking platform. The service is not available on flights under 75 minutes.

This includes the special dietary pre-order meal service and may be limited on selected routes.

Meanwhile, the following in-flight offerings and services for all routes and classes (unless otherwise specified) will continue to be suspended until further notice:

  1. In-Flight Magazines & Newspaper
  2. In-Flight Amenities
    • Blankets & Pillows (on all cabin classes on selected routes, i.e. Domestic and ASEAN sectors)
  3. In-Flight Amenities
    • Enrich voucher redemption services
    • Sales of Wi-Fi voucher
    • Sales of Seat Upgrade Voucher
  4. In-Flight Pre-Ordered Meal Services
    • Chef-on-Call
    • Economy Meal Upgrade

 

Last updated on 10 OCTOBER 2020, 1230hrs (GMT+8)

 

As of 9th October 2020, Malaysia Airlines passengers may access Self-Service Check-In Kiosks

Click here for more info

Last updated on 20 MARCH 2020, 1700hrs (GMT+8)

 

In response to increasing travel schedule changes, border closure and flight cancellation stemming from COVID-19, MHinsure is providing medical coverage for selected travelers who require medical treatment for COVID-19 during the course of their travels.

Click here for more info

Last updated on 18 MAY 2021, 1230hrs (GMT+8)

 

Visit the oneworld Alliance COVID-19 Information Portal to learn about the protective measures its member airlines and airport hubs are taking during this time, as well as find entry restrictions for oneworld destinations.

 

Click here for more info

Last updated on 12 JANUARY 2022, 1430hrs (GMT+8)

 

Enrich is offering flexibility and further extended validity to Enrich members with Award Tickets redeemed on Malaysia Airlines operated flights and oneworld as well as Enrich partner airline flights.

 

Click here for more info

 

 

 

Please note that bassinet seats are not available in Business Suite cabin. In case you want to proceed with your booking, please click "Continue"