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Temporary Suspension of Self-Service Check-In Kiosks for Malaysia Airlines


Effective immediately, Malaysia Airlines will be temporarily suspending the use of all Self-Service Check-In Kiosks at the following airports until further notice as part of our commitment towards reducing the spread of COVID-19.





Kuala Lumpur International Airport


Penang International Airport


Auckland Airport


Hong Kong International Airport
*including Skypeir check-in


Jakarta Soekarno-Hatta International Airport


Kansai International Airport


Malaysia Airlines passengers are encouraged to check-in online via the airline’s mobile app or website and to proceed to the check-in counters for mandatory validation of their travel documents to ensure their eligibility to travel to their intended destination. This is to avoid any inconveniences such as denied entry due to the ongoing changes in border restrictions imposed by different governments worldwide.


Additionally, the Single Token journey concept at KLIA for Malaysia Airlines’ flights to Tokyo Narita and Osaka has also been indefinitely postponed.


Malaysia Airlines has also introduced stringent social distancing protocols at check-in counters at KLIA by spacing the operational check-in counters, decreasing contact between passengers.



Last updated 8 April 2020, 1530hrs (GMT+8)




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