Novel Coronavirus: Malaysia Airlines Preventive Measures and Travel Recommendations
Malaysia Airlines is working with the relevant health authorities to reduce the risk of the Coronavirus spread
Preventive measures placed by Malaysia Airlines
- Malaysia Airlines will be conducting temperature screening for all passengers travelling to and from Mainland China, effective immediately. This is to meet the requirement set by the Chinese Customs, Immigration, Quarantine Authority.
- All passengers are advised to arrive early at the airport and proceed to the boarding lounge 90 minutes prior to departure where the screening will be conducted.
- In the interest of passenger and crew safety as well as comfort, those with symptoms of fever, cough, and breathlessness are strongly advised to postpone travels to prevent from being denied boarding and entry into Mainland China.
- On 28 January 2020, the Ministry of Health Malaysia requires anyone originating, residing or travelling from China within the last 14 days, to identify themselves to health authority officials prior to the Immigration counters at KLIA. Passengers will be provided with a Health Alert Card (HAC).
- Those who are suffering from fever, difficulty in breathing and cough, is also required to identify themselves for further health screening by the health authority.
- All passengers are also subjected to body temperature screening at thermal scanner counters located at KLIA.
- From Mainland China, the screening is conducted by the Chinese health authority.
Travel recommendations to ensure passenger and crew safety
Malaysia Airlines would like to advise its passengers to protect themselves and others by following these travel recommendations to prevent the spread of the virus:
- Practice cough and sneezing etiquette. Avoid individuals who are showing symptoms of fever, runny nose and cough
- Avoid identified wet markets and farms in the affected regions
Malaysia Airlines is guided by aviation health procedures placed by the Ministry of Health Malaysia, World Health Organization (WHO) and International Civil Aviation Organization (ICAO) when interacting with a potentially infectious traveller.
The airline has also placed control measures to reduce the risk of onboard disease transmission, which includes providing medical communicable disease kit in every aircraft to cater for ill passengers.