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Malaysia Airlines’ Ultimate Flexibility Ticket Change Policy
Malaysia Airlines has introduced an ultimate flexibility ticket change policy, offering unlimited, free changes to all new and existing bookings. Effective 13 March 2020, all Malaysia Airlines passengers will be able to take advantage of the following waivers:
- Unlimited changes to the date of their flight (with a waiver of the date change fee)
- Changes to their destination (any difference in fare will apply)
Malaysia Airlines’ Contact Centre is experiencing a high volume of calls at the moment which may lead to a longer waiting time for our team to attend to you.
Therefore, passengers are highly encouraged to change their bookings via the following options:
- Online Assistance Request form at https://www.malaysiaairlines.com/hq/en/advisory/coronavirus-entry-restrictions.html.
- If your booking was made through a travel agent, please contact your travel agency.
We thank you for your kind understanding and patience.
* applicable for both Malaysia Airlines operated flights and the airline’s marketing flights
Last updated 18 March 2020, 1900hrs (GMT+8)