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Enrich Redemption Waiver Policy

 

Enrich is offering flexibility and further extended validity to Enrich members with Award Tickets redeemed on Malaysia Airlines operated flights and oneworld as well as Enrich partner airline flights, with effect from 28 August 2020.

 

execute
Scope
Destination
Waiver
  1. MALAYSIA AIRLINES FLIGHT CANCELLATION OR RETIMING
  2. FULL MILES REDEMPTION TICKETS
  3. MILES & CASH REDEMPTION
  4. ENRICH BASED FIXED MILES REDEMPTION
ALL
Malaysia Airlines destinations redeemed on Malaysia Airlines Operated Flights only
EXTENDED TICKET VALIDITY:

VOLUNTARY CHANGES FOR FULLY UNUSED REDEMPTION TICKET:
  • Applies to all Malaysia Airlines (232) tickets issued for travel on flights purely operated by Malaysia Airlines on or before 30 June 2020.
  • Applies to Malaysia Airlines (232) tickets issued for travel between 01 January 2020 to 27 March 2021.
  • Ticket validity and travel period extended up to 31 December 2021.
  • Rebooking must be made by 30 June 2021.
  • All travels must be completed on or before 31 December 2021.
  • No Refund.
  • Unlimited Date Change. Change and service fee waived.
  • Rerouting allowed, subject to fare difference, if any, will be reassessed and collected.
  • If fare is lower, no miles balance or fare difference will be forfeited.
  • ‘No show’ fee will apply, if applicable.

VOLUNTARY CHANGES FOR PARTLY USED REDEMPTION TICKETS:
  • Applies to all Malaysia Airlines (232) tickets issued for travel on flights purely operated by Malaysia Airlines on or before 30 June 2020.
  • Applies to Malaysia Airlines (232) tickets issued for travel between 01 January 2020 to 27 March 2021.
  • Rebooking must be made by 30 June 2021.
  • Ticket validity and travel period extended up to 31 December 2021.
  • All travels must be completed on or before 31 December 2021.
  • No Refund.
  • Unlimited Date Change. Change and service fee waived.
  • No rerouting allowed.
  • ‘No show’ fee will apply, if applicable.

INVOLUNTARY CHANGES - FULLY UNUSED/PARTLY USED REDEMPTION TICKET:
  • Apply to ticketed and confirmed members affected by flight disruption with original travel on MH operated flights from 01 January 2020 to 27 March 2021 period only.
  • Applies to Malaysia Airlines (232) tickets on travel date booked and not based on date of ticket issued.
  • One free date change allowed.
  • Rebooking must be made on/before 30 June 2021.
  • All travel must be completed on and before 31 December 2021.
  • No fare difference or change/service fees to be collected subject to the below criteria:
    • New travel should be booked in the same/original booking class or the next highest available booking class.
    • No change in origin and destination (no rerouting allowed) or cabin class permitted.
    • New deferred travel must completed on and before 31 December 2021.
    • Any subsequent changes to travel dates, fare will be reassessed to reflect current available fare or Enrich miles.
    • If the new fare is higher, the fare difference will be collected.
    • If the new fare is lower, any unutilised balance in Enrich miles will be forfeited. Malaysia Airlines will not refund the balance.
    • ‘No show’ will apply as per fare rule.
    • In the case the fare rules of the ticket redeemed indicate ‘No-Show’ is not allowed in the respective Terms & Conditions – the ticket is forfeited (no changes will be permitted).

VOLUNTARY CHANGES FOR FULLY/PARTLY UNUSED REDEMPTION TICKET:
  1. REDEMPTION UPGRADE
ALL
Malaysia Airlines destinations
  • No refund.
  • The normal purchased ticket fare rules apply.
    1. ONEWORLD REDEMPTION TICKET
    2. COMBINATION OF MALAYSIA AIRLINES & ONEWORLD PARTNER AIRLINE REDEMPTION TICKET
    3. ENRICH PARTNER AIRLINE REDEMPTION TICKET
    All oneworld and Enrich Partner Airlines’ destinations
    1. WITHIN 6 MONTHS VALIDITY FROM 1ST LEG OF TRAVEL DATE BOOKED
        UNUSED REDEMPTION TICKET:
    • No Refund.
    • Rebook or reroute is allowed on same airline and same booking class redeemed.
    • USD20 one-time change fee waived.
    • Miles difference may apply for any change to higher booking class or reroute, that requires more Miles.
    • Change to lower booking class, Miles balance will not be refunded.

        PARTLY USED REDEMPTION TICKET:
    • No Refund.
    • Only rebooking allowed on same airline and same booking class redeemed.
    • USD20 one-time change fee waived.
    • Miles difference may apply for any change to higher booking class.
    • Change to lower booking class, Miles balance will not be refunded.

    1. EXTENSION TO ONE YEAR FROM 1ST LEG OF TRAVEL DATE BOOKED
        UNUSED REDEMPTION TICKET:
    • No refund.
    • Rebook or reroute is allowed on same airline and same booking class redeemed with travel to be completed within the one year.
    • USD20 one-time change fee waived.
    • USD40 extension fee will apply.
    • Miles difference may apply for any change to higher booking class or reroute, that requires more Miles.
    • Change to lower booking class, Miles balance will not be refunded.

        PARTLY USED REDEMPTION TICKET:
    • Only rebooking allowed for travel on same airline and same booking class redeemed with travel to be completed within the one yea
    • USD20 one-time change fee waived.
    • USD40 extension fee will apply.
    • Miles difference may apply for any change to higher booking class.
    • Change to lower booking class, Miles balance will not be refunded.

    Note:

     

    * Enrich is now extending members’ Enrich Miles, Enrich Vouchers, and Golden Lounge Access Vouchers expiring in September, October, and November 2020 to 31 December 2020. Find out more

     

    Last updated 22 September 2020, 1600hrs (GMT+8)

     

     

     

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