• Travel Advisory: Novel Coronavirus update and temporary travel restrictions into Malaysia Read more
  • Travel Advisory: Novel Coronavirus: Malaysia Airlines Preventive Measures and Travel Recommendations Read more
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[UPDATED on 13 Feb 2020 at 5.40pm]
Novel Coronavirus update and temporary travel restrictions into Malaysia

 

Sabah

  • The State Government of Sabah had announced a temporary travel restriction to visitors who hold a People’s Republic of China passports travelling into Sabah, https://www.sabahtourism.com/advisory/
  • In line with this, Malaysia Airlines will temporarily suspend flights MH394/ MH395 of Kota Kinabalu-Shanghai-Kota Kinabalu effective 18 February 2020 until further notice.  
  • Malaysia Airlines will also be reducing its flights between Kuala Lumpur/ Kota Kinabalu, Shanghai as well as Beijing and Hong Kong. Please refer here to see if your flights have been affected:

 

Sarawak

  • The Sarawak Disaster Management Committee Secretariat has imposed a temporary entry restriction into Sarawak to all citizens of China and other foreigners who have travelled to China in the last 14 days, with immediate effect.
  • Other passengers will be required to fill in the Health Declaration Form following the latest entry requirement imposed by the Sarawak Ministry of Tourism and Ministry of Health.
  • Effective 10 February 2020, Singaporean nationalities who are travelling to Sarawak for a short-term visit either via direct flight such as Singapore- Kuching or via Kuala Lumpur must observe the Ministry of Health guidelines and undergo a 14-day self-quarantine at home.

 

 

Travel rebooking and refunds

Due to these travel restrictions, Malaysia Airlines passengers who are affected will be entitled to a rebooking or refund under the terms and conditions below:

 

No

Types of travel

Scope

Waiver (options)

Tickets issued by

Travel dates

Rebooking

Refunds & others

1

For passengers traveling between Kuala Lumpur/ Kota Kinabalu and:

  • Beijing
  • Shanghai
  • Guangzhou
  • Xiamen
  • Hong Kong

on or before 13 Feb 20

28 Jan 20 to 31 Mar 20

  • One time change fee waiver for deferred travel
  • Travel to commence before 30 June 2020 based on seat availability
  • Conversion of ticket value into a credit voucher to be used to purchase tickets on other Malaysia Airlines operated flights ( a fare difference may or may not apply)
  • Cancellation and service fee waived for full/partial refunds involving refundable and non-refundable tickets.
2

Temporary travel restriction by the state government of Sabah

Travel restriction for Chinese nationals only on direct flights from China into Sabah:

  • MH395 (Shanghai - Kota Kinabalu)

on or before 6 Feb 20

5 Feb 20 to 31 Mar 20

  • Travel to commence before 30 Jun 2020 based on seat availability
  • Cancellation & service fee waived for full/partial refunds on refundable and non-refundable tickets

3

Temporary flight suspension

  • MH394 (Kota Kinabalu – Shanghai)
  • MH395 (Shanghai – Kota Kinabalu)

on or before 3 Feb 20

3 Feb 20 until further notice

  • Travel to commence before 31 May 2020
  • Based on seat availability

4

Passengers that are denied check-in on Malaysia Airlines flight if they do not meet the country’s Travel restrictions

on or before 6 Feb 20 (refer to respective countries’ Travel restrictions effective date

5 to 31 Mar 20

  • Travel to commence before 30 June 2020
  • Based on seat availability
  • Cancellation & service fee waived for full/partial refunds on refundable and non-refundable tickets

 

Passengers may call our Global Contact Centre at 1-300-88-3000 (in Malaysia) or +603 7843 3000 (outside Malaysia) to initiate these transactions. Please be advised that we may take longer than usual to attend to you due to the high volume of calls. We thank you for your patience and apologise for the inconvenience experienced.

 

 

 

Waiver Request Form

 

 

 

Please note that bassinet seats are not available in Business Suite cabin. In case you want to proceed with your booking, please click "Continue"