1. What is MHvoucher?
MHvoucher is a voucher feature for Malaysia Airlines passengers to redeem special offers upon booking with the airline. These vouchers are applicable for non-flight related discounts / promotions via its partners and redeemable only in Malaysia.
2. Who is entitled for the vouchers?
For any issues regarding MHvoucher, please email [email protected]
3. Who is entitled for the vouchers?
Only passengers who purchase tickets online on malaysiaairlines.com and receive the MHvoucher email notification are entitled for the vouchers.
4. Can I change the voucher value to the equivalent cash value?<
No. Vouchers are not to be exchanged for cash.
5. Can I request for a new voucher if I have accidentally swiped on it?
No. Malaysia Airlines will not reissue a new voucher.
6. What is the validity of my vouchers?
Each voucher has an expiry date. Please refer to the terms and conditions of the offer at your convenience.
7. How do I download my vouchers?
You will need to download the MH app on your phone in order to access your vouchers. The app is available on iOS and Android.
8. Are vouchers valid for both walk-in and online purchases?
This depends on the participating merchant. Some merchants will accept the vouchers with walk-in purchases, some for online purchases, while others may accept both.
9. Can I download multiple vouchers before redeeming?
You may download multiple vouchers on different devices. However, you are only allowed to redeem one voucher once.
10. When can I download my vouchers?
You may download your vouchers as soon as you receive your MHvoucher notification email prior to your departure date. You may not be able to download your vouchers after your date of travel.
11. Am I entitled to different vouchers depending on my departing destination?
Terms of voucher redemption and supporting offers vary depending on the participating merchant.
12. Can I download the same vouchers more than once?
No. You are limited to one redemption per offer.
13. How many vouchers am I entitled to with one booking reference?
You are entitled to all offers available during the campaign subject to the Terms and Condition of the voucher.
14. Can I earn Enrich Points when I user MHvoucher?
You can earn Enrich Points only at applicable merchants. Kindly refer to the Terms and Condition of the voucher.
15. What if I have multiple travellers under one booking reference?
Multiple travellers will also be able to download their vouchers by entering the booking reference and last names via MH app.
16. Who is entitled to MHvoucher?
This offer is strictly for passengers who book Malaysia Airlines operated flights on www.malaysiaairlines.com. The vouchers are available for passengers who are travelling on Malaysia Airlines’ network into Malaysia and those travelling domestically.