Important information for Malaysia Airlines passengers travelling during system upgrade:

Malaysia Airlines upgrade to a new passenger reservations system on 10 to 11 June 2017. Ticket purchases and changes will be unavailable during this period. 

Sepang, 22 May 2017 – Malaysia Airlines will change over to a new passenger reservations system on the weekend of 10 June 2017. The new technology will replace the current system introduced almost 10 years ago. This refresh enables Malaysia Airlines to meet passengers’ changing travel needs, to ultimately serve them better. Once complete, passengers can expect a leaner, more agile experience, from booking tickets to pre-purchasing excess baggage, meals and managing loyalty points, all at the click of a button.  

The outage is expected from Malaysian time 2100 from Saturday, 10 June to Sunday, 11 June 2017. Services will resume in stages from 0600 on Sunday, 11 June 2017. The normal flight schedule is being operated and will not be affected by the transition however, during this time it will be necessary for the airline to temporarily suspend certain customer facing technology. This includes ticket booking and changes across all channels i.e. internet, mobile, call centre, ticket counter and travel agents.  

During this nine hour duration of limited service, Malaysia Airlines is working hard to ensure its customer’s travel needs are taken care of as seamlessly as possible. Increased number of on-ground personnel will be on hand to offer any assistance. 

Malaysia Airlines will operate its normal flight schedule as the upgrade does not impact aircraft systems.  

It will be necessary for passengers travelling on electronic tickets (“e-ticket”) to bring a copy of their e-ticket to the airport. Whilst expanded queuing is not expected, passengers are advised to arrive at the airport at least 3 hours before departure time. The airline will be increasing staffing at airports and its customer service center. 

In the week following the transition, the airline’s worldwide call centres may experience higher than normal call volumes. Should that be the case, the airline will do all possible to minimise inconvenience and passengers’ patience is appreciated. 

Leading up to the transition, passengers are encouraged to visit Malaysia Airlines’ website at www.malaysiaairlines.com for more details. Enrich members are also encouraged to visit Malaysia Airlines’ website for redemption policy changes and updates. During the cutover weekend, passengers may visit Malaysia Airlines’ Facebook (www.facebook.com/malaysiaairlines) and Twitter (www.twitter.com/MAS) pages for updated information including flight status.

Passengers and customers are advised to use the following alternatives.