Malaysia Airlines Global Contact Centre
Kuala Lumpur International Airport
Ticket Office Level 5 (Departure Level) Main Terminal Building Kuala Lumpur International Airport.KLIA Office
WELCOME to the MH Self Service Portal (MH SSP)
Our customers are very important to us here at Malaysia Airlines. In our efforts to provide you with a more seamless journey, several enhanced self-service options have been added, via our MH Self-Service Portal (MH SSP).
You can now manage all your travel needs and requests at your convenience, by accessing a single platform.
What’s more is that it’s fast, easy and safe!
All you need to do is click here and we will take you right to MH SSP.
For media related enquiries only, please email:
If you have enquiries about Malaysia Airlines' products and services, kindly contact our 24-hour call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia).
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Our customers’ compliments and complaints are handled by our Customer Services team who can be contacted at [email protected]
If you live in a country within the EU, an Online Dispute Resolution platform has been set up by the European Commission which provides easy access to alternative dispute resolution (“ADR”). You can find out more about the Online Dispute Resolution service at http://ec.europa.eu/consumers/odr/.
Please note however that Malaysia Airlines is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.
Alternatively, you may log your complaint with the CAA’s Passenger Advice and Complaints team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/passengercomplaints. Under the subtitle 'How the CAA can Help' you will need to click on the link 'Refer your complaint to us'. You can then access the CAA's consumer portal where you can submit your complaint to PACT.
We would like to assure our customers that Malaysia Airlines Berhad and our appointed Ground Handling Agents will make our best effort to handle and care for our passengers checked in baggage in the best way possible.
However, we do not assume liability for normal wear and tear of baggage. This includes (among others):
- Cuts, scratches, scuffs, dents and marks that may occur despite careful handling
- Damage to, or loss of, protruding parts of the baggage including straps, pockets, pull handles, hanger hooks, wheels, external locks, security straps, zipper tabs or other parts attached to the baggage
- Unsuitably-packed luggage (e.g.: over-packed and/or overweight)
- Baggage accepted under the conditions of the Limited Release Tag including items retrieved or confiscated by the airport authorities or security personnel
Our liabilities for lost and damaged baggage are based on the depreciated value of the baggage and are limited to the actual losses suffered by you.
Malaysia Airlines Berhad is not liable for any damage that results from the inherent defects or characteristics of the item in question, quality or size of the baggage.
Please refer to our General Conditions of Carriage or head in to any Malaysia Airlines Berhad counter for more info.