Malaysia Airlines Offers Passengers Flexibility to Rebook Travels Due to Prolonged Movement Control Order and Interstate Travel Ban

KLIA, 16 April 2021: Malaysia Airlines today announced the extension of rebooking travel flexibility that offers passengers a longer ticket validity with a one-time fare difference and service fee waiver, following the prolonged travel restrictions imposed by countries and interstate travel for domestic destinations.

Eligible passengers can now rebook their travels on or before 31 December 2021 for travel to be completed by June 2022. Malaysia Airlines previously offered passengers flexibility to rebook their travels on or before 30 June 2021 for travel to be completed by 31 December 2021.

Meanwhile, customers planning to make an advance booking for their future travels are encouraged to opt for Economy Flex tickets, a unique fare tier that seeks to create a stress-free and easy travel process. The Economy Flex comes with benefits such as unlimited date changes with no fees incurred alongside other travel perks, including free refunds without a fee, Go Show flexibility, priority check-in, boarding, and check-in baggage allowance of 35kg.

In adapting to expectations for seamless, hygienic, and safe travel in light of the new normal, Malaysia Airlines will be introducing a fully contactless journey progressively with innovative features to its passengers’ experience including the Digital Travel Health, a feature that will streamline passengers’ journey with COVID-19 related policies worldwide to ensure passengers’ travel eligibility steps before they embark on their travel. The contactless features which is an extension of the airline’s Fly Confidently campaign is set to transform passengers' journey starting from home, where passengers can create and customize their bookings such as selecting preferred meals, seats and other services with the integration of enhanced features on Malaysia Airlines’ mobile app.

As Malaysia continues to impose quarantine order for international arrivals from certain destinations, MHholidays, the tour operating arm of Malaysia Airlines now offers a quarantine package that comes with premium hospitality including complimentary transport and welcome drink at selected partner hotels, providing convenience to customers. In addition, customers can have a pleasant and comfortable quarantine stay at the hotels approved by Malaysia's Ministry of Health. The minimum number of nights required for a quarantine stay is 7 nights. To book, passengers can check out https://holidays.malaysiaairlines.com/mhholidays/mhholidays-home/quarantine-with-mhholidays.html

Passengers looking to rebook their travels can make the changes online on www.malaysiaairlines.com or contact our call Centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia).