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Mishandled Baggage

 

Despite our care and attention, certain events and technical problems in the baggage handling areas can sometimes lead to delayed or damaged cases.

 

We thank you for your kind understanding as we take the necessary steps to get your baggage item(s) back to you. Rest assured that our team will investigate the situation and provide you with an update as soon as possible.

 

The safety and comfort of our customers is of the utmost importance at Malaysia Airlines.

 

Delayed Baggage

In the event you arrive at your destination without your checked baggage, please be assured that we will do our best to retrieve it for you. You must report your delayed baggage to us immediately upon arrival if you are still at the airport or within 24 hours of the bag going missing if you have already left the airport.

 

​If you are still at the airport, the report can be made through the following channels:​

 

  • At the Baggage Office upon arrival OR​

 

Submit the report online via our Self-Service Reporting portal.​

If you have already left the airport, the report can be made by submitting the report online via our Self-Service Reporting portal.​

 

​You will receive written confirmation on your baggage case report number. It is essential that you keep this for future tracking purposes.

 

​Delayed baggage is usually located within 24 hours and can be delivered to your home, office or hotel, if local customs regulations permit.​

 

​If you have further enquiries, kindly contact us.

 

Reporting of Damaged Baggage

If your baggage is damaged, you should report it upon arrival before leaving the arrival terminal at our baggage office within the baggage claims area. A Property Irregularity Report (also known as PIR) will be issued.

 

​If you have left the airport and discover your baggage is damaged, a report must be filed, no later than seven (7) days from the date of receipt of the baggage, at the latest. Submit the report online via Self-Service Reporting portal.​

​Please note that accepting your baggage, without complaint, at the time of delivery is a sign of consent that it has been delivered in good condition. It also means that the acceptance is in accordance with the conditions of contract.

 

Baggage Services Office at KUL is located at Level 3, Baggage Reclaim Area, Main Terminal Building, KLIA and operates from 0700hrs until 2359hrs (LT).

 

Reporting of Lost Property

If you have left any items on an aircraft you would like us to try to recover:​

 

  • At the Baggage Office upon arrival OR

 

Submit the report online through Lost and Found Property e-form.​

 

Baggage Services Office at KUL is located at Level 3, Baggage Reclaim Area, Main Terminal Building, KLIA and operates from 0700hrs until 2359hrs (LT).

 

Mishandled Baggage Status Check Online

Track the progress for the recovery of your baggage with the case report number through e-form: Manage Your Report.

 

Mishandled Baggage Frequently Asked Question (FAQ)

For more information about mishandled baggage, please refer here.

 

 

 

 

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