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Course Objective​

Upon completion of this course, participants will be able to: ​

1. Identify the 3 Ps of Customer Service. ​

2. Differentiate customer service versus customer experience. ​

3. Identify the 5 senses of customer experience and how it will create a better customer experience. ​


Course Description ​

This module covers mainly the 5 aspects of human sensory in approaching quality Customer Service which in turn would create enhanced Customer Experience. The 5 sensory skills are so uniquely. Basic that it is often overlooked when in actuality, it is the foremost important elements in Customer Service.  ​

Target Audience ​

  • Customer Service Provider ​

No. Training Days ​

1 ​

Options

Virtual or Face to Face

 

Course Objective​

Upon completion of this course, participants will be able to: ​

1. Identify the 3 Ps of Customer Service. ​

2. Differentiate customer service versus customer experience. ​

3. Identify the 5 senses of customer experience and how it will create a better customer experience. ​


Course Description ​

This module covers mainly the 5 aspects of human sensory in approaching quality Customer Service which in turn would create enhanced Customer Experience. The 5 sensory skills are so uniquely. Basic that it is often overlooked when in actuality, it is the foremost important elements in Customer Service.  ​

Target Audience ​

  • Customer Service Provider ​

No. Training Days ​

1 ​

Options

Virtual or Face to Face

 

Course Objective​

This course aims to introduce the participants to the theory and practical way of portraying one’s professional outlook.   This includes a form of mental representation of a polished appearance and sophisticated demeanour.​

Course Description ​

Modules covered will be on knowledge and awareness of practicing good dress sense and decorum as well as creating positive first impression.   ​

Target Audience 

  • Hospitality frontliners​

No. Training Days ​

1​

Options​

Virtual or Face to Face

 

Course Objective​

This course aims to introduce the participants to the theory and practical way of portraying one’s professional outlook. This includes a form of mental representation of a polished appearance and sophisticated demeanour.​

Course Description ​

Modules covered will be on knowledge and awareness of practicing good dress sense and decorum as well as creating positive first impression.   ​

Target Audience 

  • Hospitality frontliners​

No. Training Days ​

1​

Options​

Virtual or Face to Face

 

Course Objective​

This course includes basic knowledge and experience of flight safety – sea survival, evacuation, firefighting and first aid. Basic knowledge of Fundamental of Hospitality - Customer Care, Food and Beverage. Able to do own make up & hairdo to look professional. Build self confidence in looking presentable. ​

Course Description 

Modules cover Safety emergency Procedures teaching participant how to survive in sea, evacuation from aircraft after a crash, firefighting skill and basic first aid – CPR, choking for adult, child & infant and transferring of unconscious person from the aircraft seat to a flat surface. ​

This course also covers one day of cabin crew life onboard – total grooming (cabin crew make up, hairdo & deportment) and in-flight service experience (drink & meal service and in-flight announcement). It includes basic customer care and food & beverage. ​

Target Audience ​

  • Japan/Korean university students​

  • Aviation students ​

No. Training Days 

Upon request​

 

Contact Us​

​ 

 

MAB Academy Address:
Malaysia Airlines Academy​
No. 2, Jalan SS7/13​,
Kelana Jaya,​
47301 Petaling Jaya​,
Selangor Darul Ehsan, Malaysia​.

 

*Terms and conditions apply​.

 

 

 

Please note that bassinet seats are not available in Business Suite cabin. In case you want to proceed with your booking, please click "Continue"