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Malaysia Airlines Booking and Travel Flexibility 

 

Malaysia Airlines’ ticket change policy offers passengers the freedom and flexibility to rebook their tickets due to the travel restrictions currently in place. Travel with peace of mind with our enhanced ticket change flexibility, which valid for travel up until December 2022.

 

 

Last updated 31 MAY 2021, 1845hrs (GMT+8)

 

Due to the prolonged impact of COVID-19 pandemic, Malaysia Airlines offers customers who have experienced flight disruptions more control over their travel arrangements with one (1) free change and fare difference or change/service fees waived.

 

Rebook Your Tickets

  • Applicable for tickets issued for travels between 1 January 2020 to 30 October 2021 only. 
  • Rebook by 30 June 2022 for travel to be completed by 31 December 2022.
  • No changes to the original destination
  • A fare difference may apply for subsequent changes if your new travel date's fare is higher than the original ticket fare purchased. Fares will be reassessed at the time of your rebooking.

Cancel Your Tickets

  • Applicable for tickets issued for travels between 1 January 2020 to 30 October 2021 only.
  • A travel voucher/open ticket will be issued for your next travel to be booked by 30 June 2022 for travel to be completed by 31 December 2022.
  • The cancellation fee for partially used and unused tickets will be waived.

 

Request for Refund

  • Contact the Malaysia Airlines Global Contact Centre at 1-300-88-3000 (in Malaysia), +603 7843 3000 (outside Malaysia) to find out if you are eligible.
  • Alternatively, visit here to find your respective country’s contact information, submit your request to us via our online Assistance Request  form.
  • Please contact your travel agent for any refund or change request if you have booked through a travel agency.
  • Please note that refund requests will be reviewed and processed based on applicable local and international regulations on passenger rights that apply in these current unprecedented circumstances.

 

How can you extend your tickets?

To change or convert your ticket to a travel voucher/open ticket, please submit your requests through our online Assistance Request form here or contact your travel agent accordingly.

Last updated 25 JANUARY 2022, 1100hrs (GMT+8)

 

Malaysia Airlines offers travel flexibility for passengers flying to/from Japan using MH flights & MH Marketing flights operated by Japan Airlines.  

 

Rebook Your Tickets

  • Applicable for tickets issued on/before 31 March 2022
  • Passengers are allowed to make changes at any time with no limit
  • The changes and service fees for tickets that are reissued / revalidated will be waived
  • However, in the case of No Show, tickets will be forfeited, and no changes are permitted 

 

Ticket cancellation on involuntary changes

  • Applicable for flight tickets affected by flight cancellation or schedule change for more than two hours or resulting in misconnection between MH/MH flights irrespective of issued in the same ticket or separate tickets
  • However, in the case of No Show, tickets will be forfeited, and no refunds are permitted
  • A full refund may be permitted.

 

Request for Refund

  • Contact the Malaysia Airlines Global Contact Centre at 1-300-88-3000 (in Malaysia), +603 7843 3000 (outside Malaysia) to find out if you are eligible.
  • Alternatively, visit here to find your respective country’s contact information, submit your request via our online  Assistance Request  form.
  • Please contact your travel agent for any refund or change request if you have booked through a travel agency.
  • Please note that refund requests will be reviewed and processed based on applicable local and international regulations on passenger rights that apply in these current unprecedented circumstances. 

 

How can you extend your tickets?

  • To change or convert your ticket to a travel voucher/open ticket, please submit your requests through our online Assistance Request form here or contact your travel agent accordingly. 

Last updated 11 JANUARY 2022, 1500hrs (GMT+8)

 

Due to the prolonged impact of the COVID-19 pandemic, Malaysia Airlines offers customers who have experienced flight disruptions more control over their travel arrangements with one (1) free change and fare difference or change/service fees waived subject to the below criteria:

 

Rebook Your Tickets

  • Applicable for tickets issued for travels between 1 January 2020 to 29 October 2022 only
  • Rebook by 30 June 2022 for travel to be completed by 31 December 2022.
  • No changes to the original destination
  • New travel must booked in the same/original booking class 
  • A fare difference and fee will apply for subsequent changes if your new travel date's fare is higher than the original ticket fare purchased. Fares will be reassessed at the time of your rebooking.

 

Cancel Your Tickets

  • Applicable for tickets issued for travels between 1 January 2020 to 29 October 2022 only.
  • A travel voucher/open ticket will be issued for your next travel to be booked by 30 June 2022 for travel to be completed by 31 December 2022.
  • The cancellation fee for partially used and unused tickets will be waived.

 

Request for Refund

  • Contact the Malaysia Airlines Global Contact Centre at 1-300-88-3000 (in Malaysia), +603 7843 3000 (outside Malaysia) to find out if you are eligible.
  • Alternatively, visit here to find your respective country’s contact information, submit your request to us via our online  Assistance Request  form.
  • Please contact your travel agent for any refund or change request if you have booked through a travel agency.
  • Please note that refund requests will be reviewed and processed based on applicable local and international regulations on passenger rights that apply in these current unprecedented circumstances.

 

How can you extend your tickets?

  • To change or convert your ticket to a travel voucher/open ticket, please submit your requests through our online Assistance Request form here or contact your travel agent accordingly.

 

 

Available in Malaysia:

 

 

 

 

Please note that bassinet seats are not available in Business Suite cabin. In case you want to proceed with your booking, please click "Continue"