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Reopening of Denpasar-Bali, Ngurah Rai International Airport (29 Nov 2017)

Following the latest update on the reopening of Ngurah Rai airport, Malaysia Airlines will be resuming all its flights between Kuala Lumpur and Denpasar on 30 November 2017.

 

From Kuala Lumpur

MH715 departing Kuala Lumpur at 9AM and arrive Denpasar at 12.05PM the same day

MH851 departing Kuala Lumpur at 12.25PM and arrive Denpasar at 3.25PM the same day

MH853 departing Kuala Lumpur at 3.20PM and arrive Denpasar at 6.25PM the same day

 

From Denpasar

MH714 departing Denpasar at 1.10PM and arrive Kuala Lumpur at 4.05PM the same day

MH850 departing Denpasar at 4.25PM and arrive Kuala Lumpur at 7.20PM the same day

MH852 departing Denpasar at 7.15PM and arrive Kuala Lumpur at 10.10PM the same day

 

Customers who are booked in this flight are advised to arrive three hours early before their departure time to avoid long queues at the check-in counters.

 

Malaysia Airlines has also arranged ground transport to Surabaya from Ngurah Rai International Airport with onward connection to Kuala Lumpur. The airline kindly requests all affected passengers to register themselves at the airlines’ dedicated counter at Customer Service Desk, Level 3 at the airport. The journey from Bali to Surabaya will take approximately 12 hours.

 

The airline will also be deploying one rescue flight from Surabaya on top of its scheduled flights:

MH7871 departing Kuala Lumpur at 9AM and arrive Surabaya at 10.40AM the same day

MH7870 departing Surabaya at 11.30AM and arrive Kuala Lumpur at 3.10PM the same day

  

For more information, passengers are encouraged to call 1 300 88 3000 (in Malaysia), +603 7843 3000 (for outside Malaysia) or +62 855 7467 0390 (within Indonesia).

 

Malaysia Airlines will provide periodic updates regarding the situation on its website and social media platforms, Facebook and Twitter.

Update as 9.00pm (GMT+8), 29 Nov 2017. 

 

 

Alternative travel arrangements for Malaysia Airlines passengers stranded in Denpasar-Bali (29 Nov 2017)

 

Due to the eruption of Mount Agung, Malaysia Airlines will be providing alternative travel arrangement for its passengers stranded in Bali.

 

The airline has arranged ground transport to Surabaya from Ngurah Rai International Airport with onward connection to Kuala Lumpur. Malaysia Airlines kindly requests all affected passengers to register themselves at the airlines’ dedicated counter at Customer Service Desk, Level 3 at the airport. The journey from Bali to Surabaya will take approximately 12 hours.

 

Malaysia Airlines will also be mounting rescue flights from Surabaya to Kuala Lumpur.

  

The airline will continue to monitor the situation and resume flights into and out of Denpasar as soon as it receives confirmation on improved weather conditions.

 

For more information, passengers are encouraged to call 1 300 88 3000 (in Malaysia), +603 7843 3000 (for outside Malaysia) or +62 855 7467 0390 (within Indonesia).

 

Malaysia Airlines will provide periodic updates regarding the situation on its website and social media platforms, Facebook and Twitter.

 

Malaysia Airlines will provide periodic updates regarding the situation. Update as 4.45pm (GMT+8), 29 Nov 2017. 

 

 

Update: Malaysia Airlines flights to and from Denpasar-Bali remains cancelled on 29 Nov 2017

 

 

Malaysia Airlines flights between Kuala Lumpur and Denpasar on 29 November 2017 remain cancelled after the eruption at Mount Agung. The airline has been cancelling its flights into Denpasar since Sunday, 27 November. 

 

The airline, however, will allow affected passengers to:

 

1. Obtain a full refund on all refundable/non-refundable tickets for passengers who are ticketed on or before 27, 28 and29 November 2017 for travel to /from Denpasar between 27 November and 11 December 2017. Tickets must be submitted for refund at the very latest by 11 December 2017.

 

2. Change of destination (subject to seat availability and fare difference) to Jakarta, Surabaya or any ASEAN destination on Malaysia Airlines’ network for passengers who are ticketed to travel to/from Denpasar on or before 27, 28 and 29 November 2017 for the travel period between 27 November and 11 December 2017. Travel must be completed by 28 February 2018. No refund is permitted for any residual value (if any) upon change of travel destination.

 

3. Passengers affected during this period (27 November to 11 December 2017), are allowed to defer their travel but travel must be completed by 28 February 2018.

 

Malaysia Airlines has also opened a dedicated counter at KL International Airport (KLIA) at A19 to assist affected passengers. The airline will continue to monitor the situation and resume flights into and out of Denpasar as soon as it receives confirmation on improved weather conditions.

 

For more information, passengers are encouraged to call 1 300 88 3000 (in Malaysia), +603 7843 3000 (for outside Malaysia) or +62 855 7467 0390 (within Indonesia).

 

Malaysia Airlines will provide periodic updates regarding the situation. Update as 9.35pm (GMT+8), 28 Nov 2017. 

 

 

Update: Bali, Ngurah Rai Airport, Closure (28 November 2017)

Bali- Denpasar, Ngurah Rai International Airport remains closed until the morning of 29 November 2017.

Malaysia Airlines will resume flights into and out of Denpasar as soon as it receives confirmation on improved weather conditions and subject to reopening of the airport.

 

Malaysia Airlines will provide periodic updates regarding the situation. Update as 10.15am (GMT+8), 28 Nov 2017. 

 

 

Malaysia Airlines flights to and from Denpasar-Bali remains cancelled on 28 Nov 2017

Malaysia Airlines flights between Kuala Lumpur and Denpasar on 28 November 2017 remains cancelled after the eruption at Mount Agung.

The airline, however, will allow affected passengers to:

1. A full refund on all refundable/non-refundable tickets for passengers who are ticketed on or before 27 and 28 November 2017 for travel to /from Denpasar between 27 November and 11 December 2017. Tickets must be submitted for refund at the very latest by 11 December 2017.

2. Change of destination (subject to seat availability and fare difference) to Jakarta, Surabaya or any ASEAN destination on Malaysia Airlines’ network for passenger who are ticketed to travel to/from Denpasar on or before 27 and 28 November 2017 for the travel period between 27 November and 11 December 2017. Travel must be completed by 28 February 2018. No refund is permitted for any residual value (if any) upon change of travel destination.

3. Passengers affected during this period (27 November to 11 December 2017), are allowed to defer their travel but travel must be completed by 28 February 2018.

Malaysia Airlines has also opened a dedicated counter in KL International Airport (KLIA) at A19 to assist affected passengers.

The airline will continue to monitor the situation and resume flights into and out of Denpasar as soon as it receives confirmation on improved weather conditions.

For more information, passengers are encouraged to call 1 300 88 3000 (in Malaysia), +603 7843 3000 (for outside Malaysia) or +62 855 7467 0390 (within Indonesia).

Malaysia Airlines will provide periodic updates regarding the situation.

 

Malaysia Airlines will provide periodic updates regarding the situation. Update as 10.30pm (GMT+8), 27 Nov 2017.