Updates Regarding Malaysia Airlines’ In-Flight Catering

KLIA, 30 August 2023 – Malaysia Aviation Group (MAG), the parent company of Malaysia Airlines Berhad (MAB), will activate its Business Continuity Plan (BCP) for inflight meal services on selected routes under MAB, effective 1 September 2023, following the end of its contract extension with Brahim’s Food Services (BFS) on 31 August 2023. The activation of the BCP marks the discontinuation of the legacy partnership on catering services previously provided by BFS on selected domestic and international routes within the MAB network. During this transition, MAB will be serving the impacted routes with alternative inflight food and beverage (F&B), ensuring seamless operations while minimizing any potential impact on customer comfort and experience. Other remaining routes will continue to be served by its current provider, POS Aviation.  The Group has carefully planned for self-catering operations under MAB’s purview, involving the sourcing of pre-packed meal items and F&B supplies from multiple providers, including its lounge operator MAS Awana. Meanwhile, MAG’s ground handling company, AeroDarat Services will be managing the in-flight meal uplift process onboard the aircraft. To facilitate this, a temporary distribution centre has been established at KLIA, in accordance with safety standards set by the Civil Aviation Authority of Malaysia (CAAM), and the Ministry of Health, Malaysia. In November 2022, MAG resumed its contract renewal process following BFS' conditional license reinstatement by the Malaysian Aviation Commission (MAVCOM). The aim was to establish a mutually beneficial business proposal benefiting both MAG and BFS, while prioritizing consumer interests. After a thorough and prolonged negotiation period, MAG received a formal discontinuation notice terminating the partnership on 30 June 2023, but BFS subsequently agreed to a two-month extension, ending 31 August 2023. MAG continues to explore diverse strategies to ensure business sustainability which include partnering with reputable F&B providers sharing a commitment to premium passenger experiences and efficient in-flight services at KL International Airport, Terminal 1 (KUL). The Group also remains steadfast in its commitment to delivering a premium customer experience through its service providers and suppliers and dedicated to ensuring the best possible experience for its customers.