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Malaysia Airlines Enhances its Booking and Travel Flexibility



Updated as at 18th January 2021


Due to the continued impact of the COVID-19 pandemic, Malaysia Airlines is extending its open ticket flexibility on all types of tickets issued on or before 30th June 2020 for travels between 1st January 2020 and 27th March 2021. Rebooking must be made by 30th June 2021 for travel to be completed by 31st December 2021.


With the open ticket flexibility, passengers are entitled to unlimited date change and the flexibility to change their destination. However, a fare difference may apply if your new travel date's fare is higher than the original ticket fare purchased. Fares will be reassessed at the time of your rebooking.


In addition to the above, passengers who have experienced flight cancellations between 1st January 2020 and 30th October 2021 are eligible for one free change with no fare difference (subject to conditions) and change/ service fees waived. The ticket will be valid for rebooking by 30th June 2021 and for travel on or before 31st December 2021.


The latest enhancement is applicable for both Malaysia Airlines operated flights and the airline's marketing flights.


How can you extend your tickets?

If you have not requested your ticket to be changed or converted to a travel voucher/open ticket, please submit your requests through our online Assistance Request form here or contact your travel agent accordingly.


Here are some other important points on our extended flexibility to your bookings/travel.

  • 1. If you opt to cancel your tickets, we will waive the cancellation fee for partially used and unused tickets. A travel voucher/open ticket will be issued for your next travel to be booked by 30th June 2021 and completed by 31st December 2021.

  • 2. For a refund, please contact the Malaysia Airlines Global Contact Centre at 1-300-88-3000 (in Malaysia), +603 7843 3000 (outside Malaysia) to find out if you are eligible. Alternatively, visit here to find your respective country's contact information, submit your request to us via our online Assistance Request form. Please contact your travel agent for any refund or change request if you have booked through travel agency. Please note that refund requests will be reviewed and processed based on applicable local and international regulations on passenger rights that apply in these current unprecedented circumstances.


Please be informed that refund requests will take longer to process due to the high volume received. We seek your patience and cooperation while our team works to validate and process your requests.


Last updated 18 January 2021, 1730hrs (GMT+8)




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