Manage Booking & Services Online

Booking & Services | Manage Flights Online | Malaysia Airlines

Manage your booking, change flights, select seats and add services easily with Malaysia Airlines.

Malaysia Airlines manage booking, flight booking, check-in, and seat selection on mobile.

Réservation et services

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Vous envisagez de vous surclasser ? Vous pouvez maintenant placer une offre de surclassement. Vérifiez votre éligibilité et apprenez-en plus sur MHupgrade. Votre réservation sur malaysiaairlines.com peut être consultée et modifiée ici. La protection de vos données personnelles est une priorité pour nous. Étant donné que les passagers partageant la même référence de réservation peuvent consulter certaines informations, nous vous recommandons d'utiliser le code de réservation alphanumérique à 6 caractères ainsi que votre nom de famille pour accéder à votre réservation.

Exemple : VJ89KY

Merci de l'intérêt que vous portez à une mise à niveau de votre classe de réservation. Nous devons d'abord vérifier votre éligibilité. Pour cela, nous vous invitons à compléter les informations de votre réservation afin de confirmer si vous êtes éligible. Besoin de plus d'informations ? En savoir plus sur MHupgrade .

Exemple : VJ89KY

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Ma réservation

Recherche de vol

Gérer votre réservation

Nous comprenons que vos projets de voyage peuvent parfois changer. Gérer votre réservation vous permet d’ajuster rapidement et facilement votre voyage.

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Modifier votre vol. Nous nous adaptons à vos projets ! Si vous avez besoin de modifier la date et l’heure de votre vol, vous pouvez le faire jusqu’à quatre heures avant l’embarquement.

Annulation et remboursement. Si nécessaire, vous pouvez annuler un vol à venir (si les règles tarifaires le permettent) et obtenir le remboursement de votre billet en ligne.

Gérer d’autres aspects de votre voyage. Modifiez vos coordonnées. Sélectionnez votre siège.* Économisez sur les paiements d’un excédent de bagages avec les bagages prépayés. Effectuez vos paiements dans la devise de votre choix grâce à notre offre de paiement multi-devises.*

Manage Booking

Commencez à gérer votre voyage en trois étapes simples. Accédez à l’onglet Gérer ma réservation en haut de cette page.

La fonction Gérer ma réservation est uniquement disponible pour les achats en ligne via Internet et l’application mobile. Malheureusement, nous ne pouvons pas proposer ce service pour les achats hors ligne (tels que ceux effectués par l’intermédiaire d’agents de voyages). Cette fonctionnalité n’est disponible que pour les devises suivantes : AUD, EUR, GBP, HKD, JPY, SGD et USD.

Disponible pour les options de siège fenêtre, couloir, standard, sortie de secours, espace supplémentaire pour les jambes (avions A330 et A350). Disponible sur le marché national en Malaisie et les marchés internationaux. La sélection de siège n’est pas possible pour les vols en correspondance MASwings et les vols en partage de code. Les frais sont non remboursables et non transférables. Le prix indiqué sera l’équivalent en monnaie locale pour toutes les devises étrangères. Non disponible pour les passagers souffrant de handicap ou avec des besoins particuliers, les enfants voyageant seuls, les réservations de groupe (plus de neuf personnes) et les sièges spéciaux pour les bébés ou les berceaux. Les frais de sélection des sièges varient selon l’itinéraire de vol. Malaysia Airlines se réserve le droit de modifier, annuler ou ajouter des éléments aux présentes Conditions générales, sans préavis. Les passagers voyageant sur des sièges à côté d’une sortie de secours sont soumis aux directives de sécurité des vols selon les critères suivants : Être âgé d’au moins 18 ans au début du voyage. Les enfants accompagnés ou non par des adultes n’ont en aucun cas le droit de sélectionner ou d’être placés à ces sièges. Être entièrement valide et capable de faire fonctionner ou d’aider à faire fonctionner les sorties de secours. Les personnes à mobilité réduite ou souffrant d’un handicap, qu’il soit important ou partiel, ainsi que les personnes utilisant des bouteilles d’oxygène portatives ou tout autre dispositif médical ne peuvent pas occuper ces places au risque de se mettre et de mettre les autres en danger. Être capable de suivre les instructions de sécurité. Être en bonne santé au moment de l’enregistrement, de l’embarquement et pendant le vol. Ne pas porter de bébé ou ne pas utiliser une ceinture pour bébé. Ne pas être enceinte. N’être sous l’influence d’aucune substance intoxicante au moment de l’enregistrement, de l’embarquement et pendant le vol. Ne pas nécessiter d’extension de la ceinture de sécurité en raison d’une corpulence importante. Être capable de comprendre et de converser en malaisien ou en anglais. Être capable de comprendre l’illustration sur la fiche de consignes de sécurité. Malaysia Airlines se réserve le droit de : Réattribuer le siège des passagers qui ne répondent à aucun des critères de sécurité ci-dessus. Les frais payés ne sont pas remboursables, sauf pour les voyages au départ de l’Inde, soumis à la Politique de l’aviation civile nationale de 2016. Bloquer certains sièges. Modifier les sièges pour des raisons opérationnelles ou de sécurité, même après l’embarquement dans l’avion. Les sièges payés sont non remboursables et non transférables.

Réservations de groupe

Si vous voyagez en groupe de 10 personnes ou plus, laissez-nous vous aider à organiser votre voyage. Faites-nous part de vos informations de voyage et nous organiserons le voyage idéal pour tous les membres de votre groupe.

S’inscrire / Se connecter

Profitez de plus d’avantages en utilisant notre portail MHgroupbooking.

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Inscription gratuite Pas de frais ni d’abonnements requis pour profiter des avantages.

Réservation directe Réservez directement via MHgroupbooking et obtenez une confirmation instantanée.

Réponses rapides Obtenez des réponses rapides qui facilitent l’organisation de votre grand voyage.

Automatisation de bout en bout Demandez, acceptez des devis tarifaires, payez et ajoutez des noms en toute autonomie, quand vous le souhaitez grâce à notre système automatisé.

Tableau de bord Son interface facile à utiliser vous donne un aperçu rapide et simple pour suivre et gérer toutes vos réservations de groupe.

Paiement par carte de crédit Payez facilement et en toute sécurité avec votre carte de crédit.

Optimisation des dépenses de voyage Concevez et générez un rapport pour suivre les dépenses de votre groupe pour le voyage.

Chaque fois que cela sera possible, nous fournirons à votre groupe les avantages supplémentaires suivants :

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Tarifs spéciaux.

Pré-sélection gratuite des sièges avec enregistrement à l’avance.

Comptoirs d’enregistrement de groupe exclusifs pour vous enregistrer rapidement, ensemble.

Menus spéciaux pour tout les régimes alimentaires, car tout le monde devrait savourer un délicieux repas à bord.

S’inscrire / Se connecter

La réservation doit être effectuée pour un groupe d’un minimum de 10 passagers voyageant ensemble sur le même itinéraire, le même vol et à la même date. Le prix proposé sera basé sur les vols/heures demandés. Si vous avez indiqué une plage de dates où les passagers sont flexibles, nous vous proposerons l’option au tarif le plus bas. Les exigences particulières en matière de menus spéciaux doivent être notifiées au moins 48 heures avant l’embarquement, et de préférence au moment de la réservation. Le regroupement des sièges nécessite un préavis de sept (7) jours ouvrables avant l’embarquement. Notez que les services ci-dessus peuvent ne pas être disponibles dans certains secteurs et/ou certains aéroports. Les conditions générales s’appliquent en fonction de la taille du groupe, du type d’avion et de l’origine/la destination du vol. Les réservations ne peuvent être effectuées que sur https://groups.malaysiaairlines.com/ via MHgroupbooking. Les réservations effectuées via ce système doivent être classées dans la catégorie Réservation de groupe de type passager. Malaysia Airlines se réserve le droit d’approuver ou de rejeter toute demande pour ce programme. Malaysia Airlines se réserve le droit d’annuler une réservation ou de refuser l’embarquement si nous découvrons une fraude ou un abus du programme.

Moyens de paiement

Réserver vos billets d’avion Malaysia Airlines en ligne est facile et pratique. Pour commencer, sélectionnez simplement l’option de paiement sécurisée qui vous convient.

Mensualités Disponible avec les cartes Visa, Mastercard et AMEX émises par Maybank, Public Bank, CIMB Bank et Hong Leong Bank. Vous trouverez ci-dessous le guide étape par étape.

Plan de versements échelonnés EzyPay à 0 % de Maybank Simplifiez vos voyages ! Obtenez un : Plan de versements échelonnés EzyPay à 0 % sur 6 mois avec 500 RM ou plus dépensés en une seule transaction sur notre site. Plan de versements échelonnés EzyPay 0 % sur 12 mois avec 1 000 RM ou plus dépensés en une seule transaction sur notre site.

From our list of payment methods, choose Instalment Payment, then choose Maybank.

Key in your details: credit card number, security code, expiry date and preferred instalment option.

Check and confirm your payment details. Click Pay to proceed.

You will be redirected to a 2C2P page. To continue, key in the One-Time Pin (OTP) sent to your mobile number.

Once you’ve made payment, you will see a confirmation page that shows your payment status and other important details.

Finally, your itinerary will be emailed to you.

Plan de paiement échelonné sans intérêts (ZIIP) de Public Bank Simplifiez vos voyages ! Obtenez un : Plan de versements échelonnés sans intérêts sur 6 mois avec 500 RM ou plus dépensés en une seule transaction sur notre site. Plan de versements échelonnés sans intérêts sur 12 mois avec 1 000 RM ou plus dépensés en une seule transaction sur notre site.

From our list of payment methods, choose Instalment Payment , then choose Public Bank .

Key in your details: credit card number, security code, expiry date and preferred instalment option.

Check and confirm your payment details. Click Pay to proceed.

You will be redirected to 2C2P page. To continue, key in the One-Time Pin (OTP) sent to your mobile number.

Once you’ve made payment, you will see a confirmation page that shows your payment status and other important details.

Finally, your itinerary will be emailed to you.

Plan de versements échelonnés Easy Pay à 0 % de CIMB Bank Simplifiez vos voyages ! Obtenez un : Plan de versements échelonnés Easy Pay à 0 % sur 6 mois avec 500 RM ou plus dépensés en une seule transaction sur notre site. Plan de versements échelonnés Easy Pay sur 12 mois avec 1 000 RM ou plus dépensés en une seule transaction sur notre site.

From our list of payment methods, choose Instalment Payment , then choose CIMB Bank .

Key in your details: credit card number, security code, expiry date and preferred instalment option.

Check and confirm your payment details. Click Pay to proceed.

You will be redirected to 2C2P page. To continue, key in the One-Time Pin (OTP) sent to your mobile number.

Once you make your payment, you will see a confirmation page that shows your payment status and other important details.

Finally, your itinerary will be emailed to you.

Plan de paiement échelonné à 0 % de Hong Leong Bank Simplifiez vos voyages ! Obtenez un : Plan de paiement échelonné à 0 % sur 6 mois pour un maximum de 1 000 RM dépensés en une seule transaction sur notre site.

From our list of payment methods, choose Instalment Payment , then choose Hong Leong Bank .

Key in your details: credit card number, security code, expiry date and instalment option.

Check and confirm your payment details. Click Pay to proceed to the next step.

You will be redirected to Hong Leong Bank 3D Secure page. To continue, key in the One-Time Pin (OTP) sent to your mobile number.

Once you’ve made payment, you will see a confirmation page that shows your payment status and other important details.

Finally, the itinerary will be emailed to you.

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FPX FPX vous permet d’effectuer des paiements en ligne à partir de votre compte courant ou de votre épargne, 24 h/24, 7 j/7.

Carte de crédit et de débit Visa Mastercard American Express JCB Effectuez des paiements rapides et pratiques, protégés par l’authentification 3D Secure.

PayPal Disponible pour les transactions en MYR, NZD, EUR, AUD, HKD, SGD, JPY, GBP et USD.

UnionPay Disponible pour les transactions en MYR, CNY, THB, IDR, SGD, HKD, KRW, JPY, TWD, AUD, INR, GBP, EUR, NZD, BND, NPR et USD.

Portefeuille électronique Touch ’n Go Uniquement disponible pour les transactions en MYR pour les vols au départ de Malaisie.

GrabPay Uniquement disponible pour les transactions en MYR pour les vols au départ de Malaisie.

Portefeuille Boost Uniquement disponible pour les transactions en MYR pour les vols au départ de Malaisie.

Frais de transaction transfrontalière Pour les paiements par carte de crédit, la banque émettrice de votre carte peut imposer des frais supplémentaires sur les transactions transfrontalières (effectuées dans une devise différente de la devise d’origine de votre carte de crédit) en plus des frais de transaction en ligne. Ces frais ne sont pas imposés ou collectés par Malaysia Airlines. Si vous êtes facturé, cela apparaîtra sur votre prochain relevé de carte de crédit. Pour plus de détails, veuillez contacter la banque émettrice de votre carte.

MHsports

Let your love for the sport take you on new adventures.

Be a part of sports history with MHsports, your ticket to travelling as a group with added perks at exclusive fares. Get your adrenaline pumping whether you are in it to win it or there to cheer on your favourite team. Experience it for yourself when you sign up today.

Create an account

Score these exclusive benefits for the whole team.

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Extend your travel plans easily with flexible travel dates

Perfect for 5 travellers or more

Extra 10kg baggage allowance

Pre-book your seats and have the option to add travelers up to 24 hours before ticket issuance.

Complimentary pre-selected seating arrangements and advance check-in

How to sign up for MHsports?

Click on the "Create an Account" button and fill up the form. Be sure to attach the proof of your participation in your form. If you are a participant, please submit your participation letter for the event. If you are a spectator, please submit your official event ticket as proof.

Check your inbox for an email containing your Login ID, which you will use to sign in at

https://groups.malaysiaairlines.com/

Fill in your group details and flight itinerary then select your preferred timing to receive your quotation and select "MHsports" at the Group Category section.

Step 4: Log in to the MHexplorer portal here

Step 5: Select the Flysiswa button before searching for your flight.

Step 6: Enter your voucher details upon check-out to use your MYR 300.

*Supporting document of traveling for sports purposes must be attached upon registration. E.g Confirmation letter OR email of valid pax participation in sports events *Login ID is valid according to sports events basis you may reregister the portal for your future sports events. *Other terms and conditions apply.

MHupgrade

Travelling with us has just gotten better. Upgrade from Economy Class to Business Class or Business Class to Business Suite*. The best part? You can name your price! All you need to do is place an offer to upgrade your seat and wait for the results. To enjoy this upgrade, fill in your booking reference to check your eligibility at below at least 72 hours before departure. Just remember to check your upgrade eligibility beforehand. If you received an email invitation from MHupgrade, you automatically qualify to place an offer to upgrade your seat. MHupgrade offers will be applied for all passengers in the same booking. If you wish to make an offer for specific passengers only, please contact our call centre at 1 300 88 3000 if you are calling from within Malaysia or +603 7843 3000 if you are overseas to split the booking.

MHupgrade privileges

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Priority check-in Head straight to the front of the line like a VIP – and have more time to spend as you please.

Priority boarding Get on board and settle in before the rest. And at your destination, disembark first so you can get to your plans faster!

Priority baggage Collect your bags faster when you arrive – and start your next adventure sooner!

Lounge access Enjoy Malaysian Hospitality while you wait for your flight: delectable food, a relaxing ambience, a chance to freshen up and more.

Extra 10kg baggage Enjoy the freedom of being able to pack all you need... plus everything that you want, too!

Spacious seat Have more room to stretch out in complete comfort.

Tantalising meals From Malaysian favourites to international delights, feast on the world-class selections in our menu.

Earn Enrich Points Frequent flyers are eligible to collect Enrich points for the upgrade amount paid.

“Malaysia Airlines” means Malaysia Airlines Berhad (Company No. 1116944-X) having its registered office at 1 st Floor, Administration Building, Southern Support Zone, Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia ) and its permitted assigns and successors. “Passenger” means an individual who has purchased a ticket for a Malaysia Airlines flight operated by Malaysia Airlines. “Upgrade” means a change in class from the class of service that was originally purchased for travel with Malaysia Airlines to one class of service higher. “Upgrade Offer” means the offer made by the Passenger together with a price for an opportunity to Upgrade, where the price is IN ADDITION to the fare paid for the ticket and EXCLUDES credit card issuer and bank-related fees or charges, taxes payable at the airport, all of which shall be borne by the Passenger. The following Terms and Conditions will apply to MHupgrade purchases for upgrading Passenger’s flight ticket issued on Malaysia Airlines’ document number 232, and on services operated by Malaysia Airlines for flights with the carrier code “MH”. Malaysia Airlines reserves the right in its absolute discretion and without prior notice to determine, change and not disclose the factors, conditions and rules relating to the eligibility for Upgrade Offer, which may vary from time to time. The following shall NOT be eligible for Upgrade Offer: (a) Non 232 tickets, (b) Open tickets , (c) Group tickets , (d) Enrich redemption tickets, (e) Waitlisted tickets, (f) Staff tickets, (g) Bookings with infant, (h) Bookings with wheelchair service, (i) Children travelling alone, (j) Sponsored/complimentary/awarded/lucky draw tickets, (k) flights operating to and from Middle East region ie. AMAL flights (KUL-JED vv MH 156/157, KUL-MED vv MH158/159), (l) flights to and from DOH (MH160/161/164/165), (m) MASwings and Firefly flights, and (n) MHflypass tickets. By submitting an Upgrade Offer: (a) a Passenger confirms that he or she has reached the legal age of majority in their country of residence at the time the Upgrade Offer is submitted; and (b) Passenger shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Upgrade Offer to these Terms and Conditions. In order for the Passenger to be able to participate in an Upgrade Offer, the Passenger must first purchase a confirmed ticket (“Ticket”) for travelling on Economy Class or Business Class subject to Terms and Conditions in Section 1. Passengers with an eligible flight segment(s) will receive an invitation to submit an Upgrade Offer through email. Alternatively, Passengers with Ticket will have the option of checking on the eligibility of his or her flight segment(s) by visiting the Malaysia Airlines website (www.malaysiaairlines.com) by entering the required details including the Malaysia Airlines’ Booking Reference. The Upgrade requires a payment which is applicable for either from Economy Class to Business Class or from Business Class to Business Suite. Up to 72 hours before Passenger’s segment departure time, Passenger may submit an Upgrade Offer price for each eligible segment and provide Passenger’s credit card details. After completion of the information and confirmation of the information by Passenger, the Upgrade Offer will be registered to be considered for an Upgrade, subject to these Terms and Conditions. Passenger shall receive an email confirming his/her Upgrade Offer has been received. This email is NOT an acceptance of the Upgrade Offer. Passengers may only submit one Upgrade offer per eligible flight segment as per the purchased ticket. Passenger may revise the Passenger’s Upgrade Offer through the hyperlink on the offer acknowledgement email or modify offer email up to 72 hours before Passenger’s segment departure time, provided that Passenger’s Upgrade Offer has not been already accepted by Malaysia Airlines and Passenger’s credit card has not been charged. However, if Passenger’s Offer is accepted before Passenger amends the Upgrade Offer, Passenger is legally bound to complete payment for the price stated in Passenger’s final Offer. Any Upgrade Offer submitted by Passenger cannot be cancelled unless the offer is unsuccessful. Any applicable pre-payable taxes and fees for the Upgrade and the total amount payable will be displayed (“Total”). Taxes to be collected at airports or its equivalent, payment card issuer and bank-related fees and charges are not included and shall be borne by Passenger. Effective 1 September 2018, the rate for Malaysian Sales & Service Tax (SST) of all offers involving travelling on Domestic sectors only shall be at six percent (6%). Effective 1 September 2019, the Malaysian Departure Levy (MDL) will be imposed to all international outbound flight from Malaysia. The MDL for Business Class is RM50 for outbound destinations to ASEAN countries and RM150 for outbound destinations to non-ASEAN countries. For ticket(s) where MDL Economy has been paid, the tax difference for an upgrade from Economy Class to Business Class will be charged at RM42 for outbound destinations to ASEAN countries and RM130 for outbound destinations to non-ASEAN countries. The MDL will be charged in addition to your Upgrade offer price. Taxes paid are non-refundable. If there are two or more passengers in Passenger’s booking, Passenger may only submit one (1) Upgrade offer for all such passengers. The Upgrade offer amount will be on a per-passenger basis. The Upgrade offer will be multiplied by the number of passengers in Passenger’s booking. If Passenger purchase the MHupgrade, Passenger shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included in the Offer, to these Terms and Conditions. Malaysia Airlines reserves the right, in its sole discretion, to decide whether or not to accept Passenger’s Upgrade offer, and it makes no representation that any Passenger will be upgraded regardless of whether or not seats are available in the class of service for which an Upgrade Offer is being made. Subject to Passenger’s credit card type, acquiring bank and issuing country, upon submission of an Upgrade Offer, Passenger may receive a notification that one (1) unit of offered currency [except in the case of Japanese Yen (JPY), and depending on credit card type, ten (10) or one (1) Yen] has been charged to Passenger’s card. This is due to the authentication of Passenger’s credit card. However, this amount will be reversed from Passenger’s credit card account immediately and will not be listed in Passenger’s statement. Notwithstanding the foregoing, depending on the credit card terms and conditions, Passenger may be charged a foreign transaction fee by the credit card issuer, and such fees shall be borne by Passenger. Acceptance of Passenger’s Upgrade Offer will be sent to Passenger’s email address by 24 hours prior to departure of Passenger’s next segment, and the total offered amount has been charged to Passenger’s card. Passenger whose Upgrade Offer has not been accepted will be notified by 24 hours prior to departure of the Passenger’s next segment. If Upgrade Offer is accepted, the booking class will be reflected to the higher cabin for the upgraded sector when Passenger check-in for the flight. If for whatever reason the purchase cannot be completed successfully, no payment will be charged by Malaysia Airlines. The amount set aside will be reversed to the Passenger’s nominated payment in due course depending on the Passenger’s issuing bank. The 6-character Malaysia Airlines Booking Reference is supplied to Passenger at the time Passenger books a Malaysia Airlines flight and is printed on the Ticket. Booking Reference is required to submit an Upgrade Offer from the Malaysia Airlines upgrade website. Booking Reference provided must be kept confidential at all times. Passenger must not share his/her Booking Reference and Passenger is responsible for protecting it against improper or unauthorised use. Malaysia Airlines does not guarantee specific seat assignments to Passengers whose Upgrade Offers are accepted and upgraded. All personal costs and/or any other costs and/or related expenses that are incurred to purchase the seat upgrade are at Passenger’s sole responsibility and own costs. There will be no refund, credits, or exchanges once Passenger’s Upgrade Offer purchase has been accepted by Malaysia Airlines and Passenger’s nominated payment has been charged. Upgrade is strictly non-transferable. Once Passengers receive the confirmation email signifying acceptance of Passenger’s Upgrade Offer, Malaysia Airlines will not be responsible or liable for any claims, damages, losses, costs or expenses arising from any changes to the booking, whether such changes are made by Passengers or any third party for whatever reasons. In the event of a change which necessitates Malaysia Airlines to re-accommodate Passenger on to another Malaysia Airlines flight for whatever reason(s) other than for reasons attributable to Passenger’s fault, actions, or omissions, any Upgrade Offer made in relation to the original booking may at the discretion of Malaysia Airlines be transferred to the new flight(s), subject to availability of seats in the upgraded class. If Passenger’s booking is transferred to a flight operated by an airline other than Malaysia Airlines, Malaysia Airlines does not guarantee an Upgrade to a higher class. (1) Passengers are entitled to a refund for the confirmed Upgrade Offer under the following conditions: The flight for which Passenger’s Upgrade Offer was accepted and upgraded was cancelled. The flight for which Passenger’s Upgrade Offer was accepted and upgraded was cancelled, and Malaysia Airlines re-accommodates Passenger on another flight which may or may not be operated by Malaysia Airlines. If for any reason Passenger is unable to be seated in the higher class of service to fulfill the Upgrade and Passenger is seated in the class of service of Passenger’s original booking. Passenger’s Upgrade Offer is accepted, and Passenger were given an Upgrade, but Passenger is not able to be seated in the upgraded class of service for reasons attributable to Malaysia Airlines but excluding reasons attributable to Passenger’s actions or omissions, including, but not limited to, Passenger’s own decision in opting to change flights or Passenger missing a flight. Compassionate ground (death in the family/hospitalisation)* subject to current refund policy. (2) No refund will be issued in the case of a change to a substitute aircraft to operate a flight where the Upgrade Offer is still available to Passenger on that substitute aircraft. (3) Upon reimbursement by Malaysia Airlines, Malaysia Airlines shall have no further liability to Passenger. (4) Should any refunds be approved, as set out the above-mentioned circumstances, the amount paid will be refunded to the nominated payment card that was used to pay for the Upgrade Offer and it will be processed in the currency in which the Upgrade price was charged. Such refunds shall be limited to the amount charged for the Upgrade and any taxes and fees paid for the Upgrade. No payment card issuer and bank-related fees or charges will be refunded. If the Passenger makes changes to the Ticket after the Upgrade Offer has been accepted by Malaysia Airlines, Passenger will not be entitled to transfer the Upgrade to another flight and the amount paid for the Upgrade will be forfeited without a refund. (1) If passenger hereby agrees that to claim a refund, Passenger will submit a written request by sending an email to: [email protected] with a scanned copy of the following documents: Boarding Pass for the flight in question Email notifying that the MHupgrade is successful Any other relevant document(s) (2) All refunds are to be submitted within three (3) months from the scheduled flight date. Any decision pertaining to refunds will be in accordance with Section 22 of these Terms and Conditions and such decisions by Malaysia Airlines shall be final and binding. The fare conditions for the original Ticket purchased by the Passenger, which includes, but is not limited to, cancellation policies, change fees, baggage allowance, and rules relating to the accrual of frequent flyer points shall remain unchanged and in effect and will be applicable even if Passenger Upgrade Offer has been accepted and Passenger has been upgraded. Upgrade purchase entitles the Passenger to use Malaysia Airlines lounge services in respect of the flight for which Passenger’s Upgrade Offer was accepted provided that the Passenger presents a valid boarding pass as supporting document before access to lounge can be given. This service is subject to the lounge availability at each departure airport. Enrich members will earn Enrich Points for the fare (amount) paid for an Upgrade Offer for travel on Malaysia Airlines operated flights issued on a 232 document. Member will earn 1 Enrich Point for every RM5.00 spent for an Upgrade Offer for the respective sectors. All other applicable Enrich terms and conditions shall apply. Malaysia Airlines reserves the right to amend, add, delete or cancel any or all of these Terms and Conditions from time to time, without any prior notice. These Terms and Conditions shall be read in conjunction with Malaysia Airlines' General Conditions of Carriage, Website Terms of Use and Privacy Policy, which are hereby incorporated into and form part of these Terms and Conditions. The failure by Malaysia Airlines to exercise its rights will not be construed as a waiver or relinquishment of the future performance of any of its rights, and Passenger’s obligations with respect to such future performance shall continue in full force and effect. By making an Upgrade Offer, Passenger expressly acknowledges that Passenger has read and understood the above Terms and Conditions and hereby agrees to the same. Malaysia Airlines decision on matters relating to the Upgrade Offer shall be final and absolute. No discussion, correspondence, enquiry, appeal or challenge by any of the Passengers in respect of any decision of Malaysia Airlines shall be entertained. These Terms and Conditions shall be construed, governed and interpreted in accordance with the laws of Malaysia. These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional materials advertising the Upgrade Offer. By virtue of submitting an Upgrade Offer, the Passengers signify their absolute and unconditional acceptance and agreement to all the Terms and Conditions stipulated herein. Malaysia Airlines reserves the right to cancel, terminate or suspend MHupgrade without any prior notice but shall honour Upgrade Offers which have been accepted by Malaysia Airlines. For the avoidance of doubt, any such cancellation, termination or suspension shall not entitle the Passengers to any claim or compensation against MAB, its agents and employees for any and all losses or damages suffered or incurred by the Passengers as a direct or an indirect result of the act of cancellation, termination or suspension thereof.

Check your eligibility

Treat yourself to an exceptional travel experience.

For a minimal fee, we can upgrade you to Business Class. Enjoy the premium flight experience you deserve, with perks like priority boarding, complimentary lounge access (where applicable), and more. You can opt for a Last Minute Upgrade up to 3 hours before departure.

Please note that products and services offered in the upgraded class may vary according to aircraft type and configuration. Aircraft type may also be subjected to last minute changes due to operational requirements. Malaysia Airlines can only provide Economy Class meals to passengers who purchase a Last Minute Upgrade. Checked baggage allowance is based on what was already allocated in the original Economy or Business Class tickets. There will be no additional baggage allowance when you upgrade to Business Class or Business Suite.

Payment channels

Booking your Malaysia Airlines flight tickets online is easy and convenient. To start, just select a secure payment option that suits you.

Instalment Available with Visa, Mastercard and AMEX cards issued by Maybank, Public Bank, CIMB Bank and Hong Leong Bank. Find the step-by-step guide below.

Maybank 0% EzyPay Instalment Plan Make flying easier! Get a: 6-month 0% EzyPay Instalment Plan with RM500 or more spent in a single transaction on our site . 12-month 0% EzyPay Instalment Plan with RM1,000 or more spent in a single transaction on our site .

From our list of payment methods, choose Instalment Payment, then choose Maybank.

Key in your details: credit card number, security code, expiry date and preferred instalment option.

Check and confirm your payment details. Click Pay to proceed.

You will be redirected to a 2C2P page. To continue, key in the One-Time Pin (OTP) sent to your mobile number.

Once you’ve made payment, you will see a confirmation page that shows your payment status and other important details.

Finally, your itinerary will be emailed to you.

Public Bank Zero-Interest Instalment Plan (ZIIP) Make flying easier! Get a: 6-month Zero-Interest Instalment Plan with RM500 or more spent in a single transaction on our site . 12-month Zero-Interest Instalment Plan with RM1,000 or more spent in a single transaction on our site .

From our list of payment methods, choose Instalment Payment , then choose Public Bank .

Key in your details: credit card number, security code, expiry date and preferred instalment option.

Check and confirm your payment details. Click Pay to proceed.

You will be redirected to 2C2P page. To continue, key in the One-Time Pin (OTP) sent to your mobile number.

Once you’ve made payment, you will see a confirmation page that shows your payment status and other important details.

Finally, your itinerary will be emailed to you.

CIMB Bank 0% Easy Pay Instalment Plan Make flying easier! Get a: 6-month 0% Easy Pay Instalment Plan with RM500 or more spent in a single transaction on our site . 12-month Easy Pay Instalment Plan with RM1,000 or more spent in a single transaction on our site .

From our list of payment methods, choose Instalment Payment , then choose CIMB Bank .

Key in your details: credit card number, security code, expiry date and preferred instalment option.

Check and confirm your payment details. Click Pay to proceed.

You will be redirected to 2C2P page. To continue, key in the One-Time Pin (OTP) sent to your mobile number.

Once you make your payment, you will see a confirmation page that shows your payment status and other important details.

Finally, your itinerary will be emailed to you.

Hong Leong Bank 0% Instalment Payment Plan Make flying easier! Get a: 6-month 0% Instalment Payment Plan for up to RM1,000 spent in a single transaction on our site .

From our list of payment methods, choose Instalment Payment , then choose Hong Leong Bank .

Key in your details: credit card number, security code, expiry date and instalment option.

Check and confirm your payment details. Click Pay to proceed to the next step.

You will be redirected to Hong Leong Bank 3D Secure page. To continue, key in the One-Time Pin (OTP) sent to your mobile number.

Once you’ve made payment, you will see a confirmation page that shows your payment status and other important details.

Finally, the itinerary will be emailed to you.

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FPX FPX enables you to make online payments from your current or savings account, 24/7. Click here for more details.

Credit and Debit Card Visa Mastercard American Express JCB Make fast, convenient payments protected by 3D Secure authentication.

PayPal Available for transactions in MYR, NZD, EUR, AUD, HKD, SGD, JPY, GBP and USD.

UnionPay Available for transactions in MYR, CNY, THB, IDR, SGD, HKD, KRW, JPY, TWD, AUD, INR, GBP, EUR, NZD, BND, NPR and USD.

Touch 'n Go e-wallet Only for transactions in MYR for flights departing from Malaysia.

GrabPay Only available for transactions in MYR for flights departing from Malaysia.

Boost wallet Only available for transactions in MYR, for flights departing from Malaysia. Click here for more details.

Cross-border transaction charges For credit card payments, your card-issuing bank may impose additional charges on cross-border transactions (made in a different currency from your credit card’s native currency) on top of the online transaction fee. These charges are not imposed or collected by Malaysia Airlines. If you do get charged, it will be reflected in your next credit card statement. For more details, please contact your card-issuing bank.

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