FLYING IN COMFORT FOR ALL
Malaysia Airlines provides various facilities and services caterd to the special needs of every traveller.
Upon ticket reservation
To ensure that your needs are met with utmost care, it is important that you inform our service staff of your disability or that of your charge’s upon ticket reservation so that we can help you make all the arrangements necessary.
Passengers with walking disabilities
Depending on your/your charge’s mobility level, special arrangements can be made for your flight – particularly with regard to seating. Most international airports are wheelchair-friendly, with ease of access to common facilities. Should you need additional on-ground or in-flight support, please contact our service staff for further assistance.
Passengers with sight disabilities
Passengers with sight disabilities who present their OKU (Orang Kurang Upaya) identification cards upon ticket reservation enjoy a special rebate on flights within Malaysia (except for flights on MASwings and promotional fares).
Passengers on stretchers
Depending on aircraft space available and the severity of the passenger’s condition, Malaysia Airlines accommodates certain stretcher cases – although subject to strict guidelines and procedures. Please contact our service staff for more information should you have any queries.
If you are diabetic, you are advised to have additional supplies of insulin or tablet medication, spare needles or syringes readily available in your hand baggage in case of breakages or delays en-route. For that, you will need to have a doctor’s authorisation to confirm you are insulin dependent.
As diets for diabetics vary considerably, please inform us at least a day in advance of your meal requirements.
Unfit for air travel
The following conditions are usually considered unacceptable for air travel:
*Non-Malaysian women who are pregnant beyond 6 months are not allowed to fly into the country.
Assistance for incapacitated passengers
Incapacitated passengers are those who, because of their medical, physical or mental condition require individual attention which is not normally provided to other passengers. This attention may be required on embarking, disembarking, in-flight, in an emergency evacuation and/or during ground handling.
Some incapacitated passengers may have permanent but stable disabilities, e.g. arthritis, deafness, blindness, or paralysis of all or part of the body. Others may have temporary disabilities such as recent surgery, broken limbs, or recent illness which requires them to be on a stretcher or wheelchair.
Not all incapacitated passengers require medical clearance before being accepted for travel. However, passengers with the following incapacities and/or disabilities must be subject to medical clearance by our Medical Services Department before being accepted for travel:
If medical clearance is required, the MEDIF application form (PDF) should be completed by your attending doctor and submitted to Malaysia Airlines through our ticketing offices or travel agents at least five working days before the intended date of travel.
If you have enquiries regarding the assistance provided for specific conditions, please call our customer care centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia).
If you would like to obtain a copy of Part 382 regulatory reference (Non-discrimination on the Basis of Disability in Air Travel) in an accessible format from the US Department of Transportation, you can do it by the following means:
You may also access the Regulation (EC) No.1107/2006 of the European Parliament and the Council concerning the rights of disabled persons and persons with reduced mobility when travelling by air here.