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Travel Advisory

CARRIAGE OF DOMESTIC PETS

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  • Open from 48 hours and up to 90 minutes before departure.
  • Not applicable for check-in from Brunei, Kunming, Los Angeles, Xiamen, Kathmandu; Kuala Lumpur-Los Angeles, Tokyo-Los Angeles sectors; and codeshare flights operated by partner carriers.
For Flight No. please use 4-digit format. Example: For MH1, enter 0001.

Carriage of Domestic Pets

The carriage of domestic pets in the aircraft cabin is not permitted. Domestic pets may however be uplifted in the cargo holds on the same flight as special excess baggage, subject to certain conditions.

Live animals classified as pets such as cats, dogs and fishes may be accepted as accompanied baggage at check-in provided:

  • The health and governmental regulations of each individual country are complied with.
  • The accepted animals are stowed in aircraft holds.
  • The instruction for feeding and watering must be given in writing at the time of acceptance.

Customs import/export permits for carriage and/or a Veterinarian Health Certificate for the animals may be required. The weight of the animal and its container/cage will be charged as excess baggage and will not be accepted as part of the free baggage allowance.

The following are the Malaysia Airlines destinations that require live animals or pets to be carried or shipped as manifested cargo (freight), and not as checked baggage:

  • Auckland
  • All Australian destinations
  • London
  • Hong Kong
  • Bandar Seri Begawan
  • Dubai

It is the responsibility of the pet owner to obtain the necessary documents after which you would need to contact a reservations agent at Malaysia Airlines Call Centre or at Ticket Office near you to advise us of your intent to travel with your pet.

When you speak with the Malaysia Airlines agent, please have the following information ready – the kind of animal, weight of the cage/animal hold.

You are encouraged to contact the local Veterinary Services office in both the departing country and importing country to find out what the requirements are in terms of documents/health requirements for the export of live animals from the departing country and import of live animals into the importing country.

If the flight sector applies weight system, the charge is based on 1.5% of the highest normal direct adult one-way economy class fare (in local currency) for each kilogram.

The charge is based on animal weight plus the cage.

In case the weight of live animal and its cage is less than 5 kg, a minimum of 5 kg will be charged.

If the flight sector applies piece system, the charge is based on the extra piece as excess baggage rate.

Guide dogs accompanying sight or hearing impaired passengers, together with containers and food, will be carried free of charge in addition to the free baggage allowance.

 

Please note that the following breed of dogs and their crosses are not accepted for carriage on Malaysia Airlines flights:

AffenpinscherCavalier King Charles SpanielMastiff
AkitaChihuahuaPekingese
American BulldogChow ChowPit Bull
Bordeux MastiffDogo ArgentinoPresa Canario
Boston TerrierEnglish MastiffPug
BoxerEnglish Toy SpanielShih Tzu
Brussels GriffonFila BrasileiroSpaniels
BulldogFrench BulldogTerriers
BullmastiffJapanese ChinTosa
Cane CorsoLhasa Apso 

The above list is non-exhaustive. In the event where a dog’s actual breed cannot be determined or ascertained whether it falls under the snub nosed category, kindly consult a certified veterinarian.

Dogs brought into Malaysia are subject to import restrictions and conditions imposed by the Malaysian Department of Veterinary Services. To contact the department on applicable restrictions, procedures and quarantine requirements, click here.

For more information on importing live animals into Malaysia via MASkargo, click here.

The container or kennel used for the animals must satisfy the following conditions:

  • Be well-constructed and able to withstand other freight damaging it or causing the structure to buckle or bend
  • Be adequately ventilated on at least three sides, with the majority of the ventilation being provided on the upper part of the container
  • The ventilation openings must be small enough or covered with mesh in order to prevent escape or any part of the animal protruding with the resultant danger of injury
  • Be large enough to allow the animal to stand, turn and lie down in a natural manner
  • Have separate food and water troughs, either fixed inside the container or attached to it so that they are accessible for replenishment purposes
  • Be clean and leak-proof
  • Have layers of absorbent materials on its floor to prevent soilage and damage to aircraft floor
  • Be easy for staff to handle and provide the handlers protection from being clawed or bitten by the animal