Our Contact Details for Your Enquiry

Contact details

Other contact information

Our customers are very important to us here at Malaysia Airlines. In our efforts to provide you with a more seamless journey, several enhanced self-service options have been added, via our MH Self-Service Portal (AskMH). You can now manage all your travel needs and requests at your convenience, by accessing a single platform. What’s more is that it’s fast, easy and safe! All you need to do is click here and we will take you right to AskMH.

Phone: +603 8787 6666 Email: [email protected] Our customer service operating hours as follows (GMT+8) Monday to Friday: 9.30am – 5.30pm Saturday, Sunday and Public Holidays (in Malaysia): Closed

Government Sales Department 4th floor, West Wing, Administration Building, Southern Support Zone, Kuala Lumpur International Airport, 64000 Sepang Please refer to Government Travel for further details

For queries on Ground Handling services for foreign carrier at Malaysia Airlines’ stations, please email us at [email protected]

Media enquiries For media related enquiries, please email us at [email protected] Products and services For enquiries relating to Malaysia Airlines’ products and services, kindly contact our 24-hour call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia). oneworld Press Room For the latest news about oneworld and its member airlines, please click here .

Our customers’ compliments and complaints are handled by our Customer Relations team and they are reachable via our online feedback form If you live in a country within the EU, an Online Dispute Resolution platform has been set up by the European Commission which provides easy access to alternative dispute resolution (“ADR”). Please note however that Malaysia Airlines is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint. Alternatively, you may log your complaint with the CAA’s Passenger Advice and Complaints team (PACT) by completing the online complaint form . Under the subtitle 'How the CAA can Help' you will need to click on the link 'Refer your complaint to us'. You can then access the CAA's consumer portal where you can submit your complaint to PACT.

Email us at [email protected]

For flight bookings for more than 9 passengers, submit your Group Booking request here

MHbiz PRO A self-managed booking portal that allows you to track your company's business travel bookings and earn rewards. Please refer to MHbiz for further details. If you are an MHbiz PRO partner, you may contact our MHbiz PRO portal admin via the MHbiz PRO Hospitality Desk for portal assistance. MHbiz PLUS Tailored exclusively for companies with a large volume of travel that prefer to have their corporate bookings managed by appointed Travel Management Companies. For more information or assistance please contact our Corporate Relationship Manager . Our local Corporate Relationship Manager will get in touch with you soon. For Existing Clients: Pertaining to Contract: You may contact your Malaysia Airlines Corporate Relationship Manager for more information. Ticketing Support: Please refer to the same agent that issued the ticket.

Phone +603 7863 7500 Email [email protected] Location Malaysia Airlines Academy Level 4, East Wing, MAB Academy Campus, Southern Support Zone, Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia

Phone +603 7840 2663 +603 7840 4369 Email [email protected] Location Flight Simulator Sales & Marketing Simulator Building Complex A-AA0202 Sultan Abdul Aziz Shah Airport 47200 Subang Selangor, Malaysia

We would like to assure our customers that Malaysia Airlines Berhad and our appointed Ground Handling Agents will make our best effort to handle and care for our passengers’ checked in baggage in the best way possible. However, we do not assume liability for normal wear and tear of baggage. This includes (among others): Cuts, scratches, scuffs, dents and marks that may occur despite careful handling Damage to, or loss of, protruding parts of the baggage including straps, pockets, pull handles, hanger hooks, wheels, external locks, security straps, zipper tabs or other parts attached to the baggage Unsuitably-packed luggage (e.g.: over-packed and/or overweight) Baggage accepted under the conditions of the Limited Release Tag including items retrieved or confiscated by the airport authorities or security personnel Our liabilities for lost and damaged baggage are based on the depreciated value of the baggage and are limited to the actual losses suffered by you. Malaysia Airlines Berhad is not liable for any damage that results from the inherent defects or characteristics of the item in question, quality, or size of the baggage. Please refer to our General Conditions of Carriage or head in to any Malaysia Airlines Berhad counter for more info.