Malaysia Airlines Academy Service Training

Courses – Service Training

1. Enhance Your Professional Image
  • Dress Sense
  • Social and Dining Etiquette
  • Deportment – Poise and Posture
2. Grooming and Etiquette
  • Personal Hygiene/Diet and Exercise
  • Dress Sense
  • Hair Analysis/Skin Care/Skin Analysis
3. IMPACT
  • Key Behaviours for Enhancing Impact
  • Effective Listening
  • Tolerance Level
  • Behaviours to be Avoided
  • First Impressions
  • Handling Difficult Customers
4. Get Speaking Right
  • Conversation Skills
  • How to Start, Maintain and End Conversations
5. Voice Enrichment
  • Principles of P.A. Announcement
  • Pronunciation Exercises
  • Factors Influencing Delivery
6. Fundamentals of Hospitality
  • Identifying and Defining the Customers
  • Passports and Visas
  • Gastronomic Sequence of Meal
  • The Production of Cheese
  • Wines/Beer/Spirit/Liqueurs/Cocktails
  • Non Alcoholic Beverages
7. Introduction to Aviation
  • General Aviation Terminology
  • Ground Services Terms
  • Physiology of Flight
  • Calculating Local Time and Flight Time