Media Statement & Information on Flight MH370 | 有关MH370航班的媒体声明及信息
MEDIA STATEMENT by Malaysia Airlines
Released at 8.05p.m./29 January 2015
Malaysia Airlines and the world are in mourning after the declaration of the accident to flight MH370 today. It has been more than 10 agonising months since the ill-fated flight went missing.
Following the announcement today, Malaysia Airlines’ representatives will be contacting the appointed next-of-kin to proceed with the compensation process. The airline remains steadfast to ensure that fair and reasonable compensation is paid to the families of all MH370 passengers in accordance with the applicable laws.
Malaysia Airlines will deploy further resources at its Family Support Centre (FSC) which had been set up in Kuala Lumpur. In order to facilitate and expedite the compensation process, besides proactively providing updates to family members around the world, the airline has installed additional phone lines. The FSC will be the main point of contact for NOK in Malaysia and other parts of the world, along with our various regional offices, apart from China.
Operations at the Family Communications and Support Centre (FCSC) in Beijing continue. For the convenience of family members, the Centre will be supported by additional Mandarin-speaking personnel.
Malaysia Airlines' personnel from the Human Resources department remain the main point of contact for the NOK of the airline’s cabin and technical crew lost in the tragedy.
As has been the case since the beginning of the crisis, Malaysia Airlines continues to provide assistance to the families of the passengers and crew. We understand this is an especially distressing time for all of them.
The management and staff of Malaysia Airlines wish to thank the public for their outpouring of support throughout this challenging time. Our thoughts and prayers remain with the families of the 239 passengers and crew on board flight MH370.
Press Statement by Director General of Department of Aviation on 29 January 2015, 6.00 pm
Here the PDF version of Press Statement by Director General of Department of Aviation.
Malaysia Airlines refers to recent news articles speculating on an official declaration of loss of flight MH370.
Addressing the speculation to family members via letters, the airline highlighted that any course of action is always guided by the advice of the technical team in charge of the search operations.
The assurances given to us are that the ongoing search and recovery operations will remain and will not be discontinued.
Recent speculation in the press regarding a declaration of loss followed the expression of a personal opinion only. Any information regarding MH370, the search and recovery operations and any matters related to the missing aircraft will only be communicated by the Joint Agency Coordination Centre (JACC).
Malaysia Airlines is hopeful that we will find closure to this tragedy and we support and thank our government as well as the governments of Australia and China for their invaluable assistance in this time of crisis.
The airline shares the pain and anguish of family members in having to deal and come to terms with this situation, as such we have assured them that locating the aircraft and recovering the flight data recorders remain the key priority. Every party involved in this complex operation is as determined as the families and Malaysia Airlines to find answers to our many questions.
With regard to the level of compensation available pursuant to the Montreal Convention, or similar applicable legal regime, the airline has made it very clear that payments are determined by law to take account of proven passenger and family circumstances and will be assessed accordingly.
Malaysia Airlines and its insurers remain steadfast to ensure that fair and reasonable compensation is paid to the families of all MH370 passengers in accordance with the law when the families are ready to discuss the issue. We have stated this publicly on many occasions and we reiterate that the airline will honour any commitments that we have made.
The well-being of the family members is always our main priority, and we will continue to communicate on any updates as and when we have them.
Our thoughts and prayers continue to be with the families of passengers and crew of MH370.
Contact Information | 联系方式
Family Support Centre | 家属支持中心
(Toll-free number) |（免费电话）
South China | 中国华南区
North China | 中国华北区
Malaysia | 马来西亚
Indonesia | 印度尼西亚
Australia | 澳大利亚
US/Canada | 美国/加拿大
New Zealand | 新西兰
India | 印度
France | 法国
Family members may also get in touch with the centre at | 家属也联系以下号码
+603 8777 5770
Press/Media Contact | 新闻/媒体联络
Malaysia | 马来西亚:
+603 8787 1276
+603 8777 5698
For the passenger manifest of MH370, click here
For the Malaysian Government official MH370 website, click here.