Media Statement & Information on Flight MH370 | 有关MH370航班的媒体声明及信息

Friday, May 22, 12:45 PM GMT +0800 Media Statement

MEDIA STATEMENT
Released at 12.45 p.m./22 May 2015

Malaysia Airlines refers to reports of a staged protest by family members on the withdrawal of the Malaysian and Chinese governments and Malaysia Airlines in the operations of MH370’s Family Communication and Support Centres in China.
 
The airline wishes to reiterate its commitment to assist those affected via several alternative avenues that have been established and that the reopening of the centres will not be necessary.
 
As has been communicated to the family members, Malaysia Airlines will continue to provide information and maintain communication through dedicated hotline numbers and email address for the NOKs to enquire on general and compensation matters.
 
In addition, Malaysia Airlines has reached out to family members in Beijing through a face-to-face engagement on 15 May 2015.
 
Regular updates will continue to be available on the official website of MH370 via the URL http://www.mh370.gov.my

Tuesday, April 28, 05:30 PM GMT +0800 Media Statement

MEDIA STATEMENT
Released at 5.33p.m./28 April 2015

Following the closure of MH370’s Family Communication and Support Centre (FCSC) in Beijing and six other provinces in China yesterday, Malaysia Airlines reiterates its commitment to assist the next-of-kin (NOKs) of MH370 passengers in the country.

As have been communicated to the family members, Malaysia Airlines will continue to provide information and maintain communication with the NOKs via several platforms.

We have established dedicated hotline numbers and email address for the NOKs to contact Malaysia Airlines for queries on general and compensation matters.

Regular updates will also be available on the official website of MH370 via the URL http://www.mh370.gov.my

Malaysia Airlines will continue to explore available avenues to reach out to the families.

-end-

Contact Information | 联系方式

Family Support Centre | 家属支持中心
(Toll-free number) |(免费电话)

South China | 中国华南区
10-800-130-1364

North China | 中国华北区
10-800-713-1404

Malaysia | 马来西亚
1800-81-4819

Indonesia | 印度尼西亚
001-803-015-203-7708

Australia | 澳大利亚
1800-198-163

US/Canada | 美国/加拿大
877-504-4210

New Zealand | 新西兰
080-045-4029

India | 印度
000-800-100-3449

France | 法国
080-091-2622

 

Family members may also get in touch with the centre at | 家属也联系以下号码

+603 8777 5770

Press/Media Contact | 新闻/媒体联络

Malaysia | 马来西亚:
+603 8787 1276 
+603 8777 5698

For the passenger manifest of MH370, click here

MH370旅客名单,点击此处

For the Malaysian Government official MH370 website, click here.