MEDICAL CARE WHILE TRAVELLING
Learn about the medical care we provide, vaccination guidelines and other useful information for a comfortable journey.
If you have a stable chronic disease (e.g. diabetes), which is well controlled on medication, you do not need medical clearance. You should carry your medications in your hand luggage adhering to the guidelines stipulated under "Travelling with medicines".
Malaysia Airlines appreciates the challenges faced by passengers who suffer from allergic reactions to peanuts.
Malaysia Airlines is unable to guarantee a peanut-free environment in its aircrafts or airport lounges. However, Malaysia Airlines will put in place arrangements (as outlined below) to minimize the risk of passengers who are allergic to peanuts suffering an allergic reaction while onboard Malaysia Airlines flights provided advanced written notification has been received by Malaysia Airlines. Specifically, all passengers who are allergic to peanuts are required to submit a 'Release Form' at least three (3) working days before their flight departure. Please see the link to the form and further details at the bottom of this page. If Malaysia Airlines receives the Release Form within the required time, Malaysia Airlines will implement the following measures:
Malaysia Airlines strongly recommends that passengers who are allergic to peanuts check their fitness to fly with their physician before travelling. In addition, passengers who are allergic to peanuts should:
For the comfort of passengers, it is important that passengers inform our Reservation staff of any need for special assistance so that Malaysia Airlines can help to make the necessary arrangements. In particular, passengers who are allergic to peanuts are required to submit the Release Form to the Malaysia Airlines Reservation/Ticketing Office at least three (3) working days via email or fax before the intended date of travel. For more information, please call 1 300 88 3000 (within Malaysia) or +603 7843 3000 (overseas).
You are advised to carry your medication in your hand luggage, in case you need it. You should also carry a copy of the prescription or a supporting written statement from your doctor in case the medication is lost, additional supplies are needed or security or custom checks require proof that it is for personal use.
If you are travelling during pregnancy, you will require a letter from your doctor stating the duration of pregnancy and any risk factors. The following are periods not recommended for women to travel:
For passengers with a disability, kindly forward all written enquiries to:
Medical Services Manager (Aviation)
MAS Medical Centre
Malaysia Airlines Bhd
Ground Floor Admin Building 3
Sultan Abdul Aziz Shah Airport
Selangor Darul Ehsan
Fax: +603 7846 2626
If you need mobility assistance (e.g. wheelchair, buggy) at the airport, please contact the Hospitality Desk at the airport, so that transport from the terminal to the aircraft can be arranged.
Prolonged immobility, especially when seated, can lead to pooling of blood in the legs, which in turn may cause swelling, stiffness and discomfort. It is known that immobility is one of the factors that may lead to the development of a blood clot in a deep vein, also called "deep vein thrombosis" or DVT. As a precaution, moving around the cabin or doing simple exercises during long flights will help to reduce any period of prolonged immobility. Please refer to Malaysia Airlines’ In-flight Magazine - "Going Places", for simple exercises to follow especially during long haul flights. To reduce the risk of DVT, we recommend the following measures for all our passengers:
If you require more information on deep vein thrombosis (“Travellers’ Thrombosis”), please download World Health Organisation’s “International Travel and Health, Chapter 2” (PDF).
It is safe to fly with a pacemaker provided that your cardiac condition is stable. However, some issues that may be of concern are during the security screening procedures at the airport. Passing through an airport metal detector won't interfere with your pacemaker, although the metal in it may sound the alarm.
Avoid lingering near or leaning against a metal-detection system. If security personnel insist on using a hand-held metal detector, ask them not to hold the device near your pacemaker any longer than necessary. To avoid potential problems, carry an ID card stating that you have a pacemaker. In addition to that general advice, you should check with your own doctor and read the instructions from the manufacturer of your own model of pacemaker to find out whether the pacemaker you have is more sensitive to the metal detection equipment.
Smoking is not permitted onboard Malaysia Airlines flights. Passengers who smoke heavily and regularly may experience stress and discomfort, particularly during long flights. Heavy smokers may benefit from medical advice before travelling. Nicotine replacement patches or chewing gum may be helpful and the use of a mild tranquilliser can be considered.
Medical clearance is required for the use of most medical equipment onboard to confirm that you are fit to fly and to ensure that the medical equipment does not interrupt the avionics of the aircraft. All personal medical equipment should have sufficient battery power to last one and a half times the journey length (150% travel time). Only dry cell or gel batteries are permitted onboard for safety reasons.
All medical equipment that needs to be used onboard will require a Medical Information Form (MEDIF). The MEDIF application form (PDF) should be completed by your attending doctor and submitted to Malaysia Airlines through our ticketing offices or travel agents at least five working days before the intended date of travel.
Approved portable oxygen concentrators (POCs) are permitted on board for use during your flight provided a MEDIF application form (PDF) has been submitted and approved. These do not count towards your carry-on baggage limit. All medical equipment to be used on board will require medical clearance.
The passenger who plans to use the device must provide a written statement signed by a licensed doctor that verifies the passenger's ability to operate the device, respond to any alarms, the extent to which the passenger must use the POC (all or a portion of the flight), and prescribes the maximum oxygen flow rate required.
All POCs approved by the Federal Aviation Administration (FAA) will be accepted onboard. Currently approved POC models are:
Should there be a need for supplemental oxygen during your travel as advised by your doctor, you are required to make the necessary booking at least five working days before your intended date of travel.
Malaysia Airlines provides two kinds of oxygen flow onboard: two litres/minute (which can last 180 minutes) and seven litres/minute (which lasts 90 minutes). Currently we are able to provide continuous oxygen flow only for domestic travel; on international sectors, oxygen can only be provided on a standby basis and is subject to availability.
Kindly download the MEDIF application form (PDF) and ask your physician to fill it up and submit it to your nearest Malaysia Airlines ticketing office or travel agent. Malaysia Airlines charges for oxygen supplied on international flights.
If you have such medical equipment or oxygen requirements, we strongly advise that you contact 1 300 88 3000 (within Malaysia), +603 7843 3000 (outside Malaysia) or your nearest Malaysia Airlines ticketing office before booking your flight. This is to ensure that you have a safe and comfortable journey with us.
Jet lag refers to the disruption of sleep patterns and other circadian rhythms, which result from abrupt changes in time zones. Jet lag may lead to insomnia, indigestion, reduced physical and mental performance and general malaise. The adverse effects of jet lag can be reduced by the use of effective measures. Some of these measures include:
Travellers who take medication on a strict schedule (e.g. insulin, contraceptive pills) should seek medical advice.
Divers should not fly soon after diving because of the risk that the reduced cabin pressure may lead to decompression sickness (the bends). It is recommended that they do not fly until at least 12 hours after their last dive and this period should be extended to 24 hours after multiple dives or after diving that requires decompression stops during ascent to the surface.