AT YOUR FINGERTIPS
Book, check-in and share your travel plans, wherever, whenever.
1. What are the features available via MHmobile?
Available as an app or via m.malaysiaairlines.com, MHmobile allows you to book and pay for your flight, share your itinerary on social media, check-in with one click access and choose your preferred seat. You can also check your flight status and latest arrival/departure times, find out contacts of Malaysia Airlines offices and the way there with Google maps, check your lost baggage status and enjoy exclusive mobile deals.
2. Is registration required before I can use MHmobile?
No registration is required. You can straight away use all the services but we recommend that you login with your Enrich login information for a better experience.
3. Will I be charged for using MHmobile?
Malaysia Airlines does not charge a fee to customers accessing MHmobile. The only cost you will incur is the data charges imposed by your mobile service provider.
4. Which languages are mobile services available in?
The MHmobile app is currently available in English, Bahasa Malaysia and Simplified Chinese.
5. How do I book a flight?
In 'Book Flight' you can book your ticket on the move in four easy steps:
6. What are the payment options available?
You can conveniently pay for flights booked through your mobile phone by using Visa, MasterCard and American Express credit cards, or your PayPal account. Please note that payment with American Express is accepted for all currencies with the exception of the following currencies: INR and LKR. Payment via PayPal on MHmobile is currently valid for the following currencies: MYR, NZD, EUR, AUD, HKD, SGD, JPY, GBP and USD.
7. How do I get my ticket?
Once your mobile booking is successful, you will receive a booking confirmation by e-mail and SMS. Your mobile-booked flight is then automatically issued as an electronic ticket (e-Ticket).
8. How do I receive my passenger receipt after my flight?
You will receive a copy of your itinerary by e-mail.
9. Can I change my flight using MHmobile?
Unfortunately MHmobile app and mobile site does not support such request at the moment.
To do this, please contact Malaysia Airlines Call Centre at 1 300 88 3000 (wthin Malaysia) or +603 7843 3000 (international). You can also contact your nearest Malaysia Airlines office. You can find the number for your country or city under 'Contacts'.
10. Where can I find a summary of my bookings?
You will find all the flights you have booked online and by mobile phone under ‘Trips”.
11. What is a mobile boarding pass?
It's an electronic boarding pass that is displayed on your mobile phone rather than printed on paper. The mobile boarding pass contains barcode and passenger information and can be used for safety and boarding checks. Some airports have scanners that can read the barcode while in other airports the boarding pass will be verified visually.
12. Can I use mobile check-in for a family or a group of travellers?
Mobile check-in is intended for people traveling alone and with a mobile phone. It is important that only one boarding pass per mobile phone is issued as boarding takes place one passenger at a time. Only single passenger bookings are supported (one passenger per reservation).
13. How does mobile check-in work and how can I select my seat?
Mobile check-in works very similarly to Web check-in: you provide your identification information (family/last name and PNR) and follow the required steps. You will be able to select your seat during check-in. Please note that the service is only applicable Malaysia Airlines flights only and not inclusive of codeshare flights operated by our airline partners.
14. How do I get my boarding pass with mobile check-in?
Depending on your departure points and requirement of the respective airport authorities, you will either get a mobile boarding pass or a PDF boarding pass. In addition to this, you will also receive a mobile check-in confirmation email for your reference.
15. Do I need Internet connectivity to get my mobile boarding pass?
You need Internet connection for the mobile check-in process. If you have used our MHmobile app (iOS and Android) to check in, your boarding pass is already automatically saved on the app. If you have used our mobile site to check in, you would need Internet connection to retrieve the boarding pass from the SMS link or email sent.
16. Can I do mobile check-in if I have luggage?
Yes, you can bring your luggage to the bag drop counter.
17. How will my data be stored?
Your data will be stored as a cookie. Cookies are very small files containing your details that are stored on your mobile phone or centrally when you use the MHmobile site. Consequently, you do not have to enter your details all over again whenever you use the site. Cookies will expire 12 months from the time of creation.
18. Why do you store my data cookies?
With your prior consent, data cookies will hold your personal data on your mobile phone. This means data fields such as the login, check-in identification and contact information will be pre-filled on your subsequent visits.
19. How do you ensure the safety of my data?
We use the latest security standards and technologies to protect your confidential information. To us, nothing is more important than ensuring the security of your online purchases. That is why flymas.mobi is a trusted VeriSign secure site, which is an independent, industry-recognised system that allows you to validate the ownership and security of any website.
20. Can I use the portal without setting the cookies?
Yes you can use the mobile site even without cookies. Just choose the suitable privacy and cookie settings in your mobile browser.